[ { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about documentation requirements and error procedures for wealth management services, and wishes to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for the entire weekend but it keeps crashing. I need to pay urgent bills. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer reports that the transfer service has been crashing over the weekend, preventing them from paying urgent bills. They are requesting an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking about the requirements and restrictions for international wire transfers, as well as error resolution procedures. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer requires step-by-step assistance with ordering new checks that have specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, are there any restrictions and do you offer phone support. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information on small business loans, including restrictions and phone support availability. They have also asked for application forms to be sent.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about student loan options and their associated fees. They also mentioned they have recently started a new business.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and can this be done online. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about foreign currency exchange, specifically regarding tax implications and online availability. They have requested to be contacted by a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the meaning of life?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $45.50 on three days ago. I have overdraft protection. The fee was already reversed once. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is complaining about a foreign transaction fee of $45.50 that was charged three days ago, despite having overdraft protection and the fee having been reversed once before. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer urgently needs assistance with stopping a payment on a check and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I fix my TV that's overheating?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. How long is the application process? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process for business checking accounts as they are comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is requesting guidance on how to close an old account and is asking about the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I'm doing this from overseas. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer requires assistance setting up a trust account from overseas and is inquiring about the timeline for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting employee payments. We need this resolved within 24 hours. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting inability to access their line of credit, which is impacting employee payments. They require a resolution within 24 hours and are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our daily operations. We need this resolved within 24 hours. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining about slow wire transfer processing times, which are affecting daily operations. They need a resolution and a timeline within 24 hours.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what currencies are supported and what are the daily limits. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting details about estate planning accounts, specifically concerning supported currencies and daily limits. They have asked for the information to be emailed.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The system won't accept my information. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to link an external account as the system rejects their information, despite trying on multiple devices. They note that the tax deadline is approaching.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my essay assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the score of the Manchester United game?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $250 on yesterday. I paid on time. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is complaining about a $250 overdraft fee charged yesterday, stating they paid on time and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. Are there any promotional offers? I have excellent credit.", "output": { "Title": "Product/service information request", "Description": "Customer with excellent credit is inquiring about promotional offers for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for all morning but I'm getting a blank screen. I need to pay urgent bills. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is unable to view their statements due to a blank screen, which is preventing them from paying urgent bills. They require immediate assistance.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: their debit card was declined despite having sufficient funds, they received rude customer service, and their credit score has been negatively impacted. They request an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our cash flow significantly. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining that merchant services fees have increased without notice, significantly affecting their cash flow with payroll due tomorrow. They are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What should I buy my friend for their birthday?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is asking about the documentation required to open a business checking account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged multiple NSF fees of $250 on three days ago. My account had sufficient funds. Your website said no fees. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing multiple NSF fees totaling $250, stating their account had sufficient funds and that the website promised no fees. They are demanding an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our vendor relationships. Our bills are due today. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is negatively impacting vendor relationships. With bills due today, they are threatening to switch banks if not resolved.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for all morning but it keeps crashing. Important transactions are pending. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is frustrated because the transfer service has been crashing all morning, holding up important pending transactions. They are seeking a resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for New York?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is complaining about several issues: duplicate fees on their account, rude customer service, and a negative impact on their credit score. They are demanding immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help downloading tax documents. They found the instructions confusing and experienced long hold times on the phone.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting a series of problems: duplicate fees, a missing replacement card, and failing automatic payments. They require an immediate resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $5 on last month. My account had sufficient funds. Your website said no fees. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 foreign transaction fee from last month, stating they had sufficient funds and were promised no fees. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my cat to sit?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what documentation is required and can this be done online. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on estate planning accounts, focusing on required documentation and online application options. They have also requested the forms be sent to them.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The page keeps timing out. I watched the tutorial video. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs assistance adding a bill pay payee for their employer. The webpage is timing out, even after they watched the tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what currencies are supported and can this be done online. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about foreign currency exchange, asking about supported currencies and online availability. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting an urgent issue with accessing their line of credit, which is impacting cash flow with payroll due tomorrow. They have requested immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my rash?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about chemistry?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "Customer who is planning for retirement is inquiring about the fees associated with a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The instructions are confusing. I tried on different devices. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is having trouble adding a bill pay payee due to confusing instructions and has tried on multiple devices. The issue is now affecting their other banking services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? Your website isn't working for this. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on adding an authorized user because the website function for this is not working.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for 3 days but it freezes on the login screen. I can't check my balance. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "For the past 3 days, the customer has been unable to deposit a check or check their balance because the mobile app freezes on the login screen. They request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is a first-time applicant for overdraft protection and requires step-by-step guidance through the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, are there any restrictions and are there better options for my situation. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on mobile deposit limits, including any restrictions and alternative options for their specific situation. They prefer to discuss this via a phone call.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for 3 days but the page won't load. Important transactions are pending. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log into their account for 3 days because the page will not load. This is preventing important transactions, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the benefits? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is asking about the benefits of the bank's investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our daily operations. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner reports their business credit card was declined for a large purchase, an issue that has been ongoing for a week and is affecting daily operations. They request immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the capital of Australia?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting several connected issues: their debit card was declined despite having sufficient funds, they have not received a replacement card, and they are now being charged late fees. They demand a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. How long is the application process? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for student loans, mentioning they are also planning for retirement.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what currencies are supported and is there insurance coverage. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information about wealth management services, specifically about supported currencies and insurance coverage. They have asked for details to be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the application requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our ability to pay suppliers. We need this resolved within 24 hours. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that payroll processing failed, affecting their ability to pay suppliers. They require a resolution within 24 hours and are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? Your website isn't working for this. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction because the website is not working. They are also asking if there are any fees for this process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for several hours but it keeps crashing. I'm traveling and need access. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to make a transfer for several hours due to the service crashing. They are expressing disappointment and need access to their funds.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What movie should I watch tonight?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? Your website isn't working for this. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs assistance with consolidating accounts because the website feature is not working. They are also asking for the time it will take to complete.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the minimum balances? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is interested in refinancing their mortgage and is asking about minimum balance requirements while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the benefits? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the benefits of a high-yield savings account as they are in the process of comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help to close an old account and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for several hours but it says my credentials are invalid. My rent payment is due. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer cannot view statements for several hours due to an 'invalid credentials' error, which is preventing a rent payment. They are requesting an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire tranfers are taking too long to process. This is affecting our daily operations. We need this resolved within 24 hours. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their daily operations. They require a resolution within 24 hours and a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $250 on last month. I paid on time. I was never informed about this fee. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 late payment fee from last month, claiming they paid on time and were never informed of the fee. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. It says my account is not eligible. I've tried logging out and back in. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up two-factor authentication. They are receiving an 'ineligible account' error despite troubleshooting. They mentioned an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our vendor relationships. Our bills are due today. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting vendor relationships. With bills due today, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, are there any restrictions and are there better options for my situation. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on joint account options, including restrictions and alternatives for their situation. They would like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I can't find the option in the app. I watched the tutorial video. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent assistance downloading tax documents. They are unable to find the option in the app, even after watching a tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help with consolidating their accounts for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $15.99 on three days ago. The transaction was domestic. I qualify for fee waivers. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 maintenance fee on a domestic transaction from three days ago, stating they qualify for a waiver. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer requires help setting up a trust account with specific requirements and is asking what forms are needed for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for the entire weekend but the system times out. I'm traveling and need access. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is traveling and has been unable to make a transfer all weekend because the system keeps timing out. They require immediate help to access their funds.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposite a check through the app for all morning but I'm getting a blank screen. I'm traveling and need access. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and cannot deposit a check via the mobile app due to a blank screen issue. They need access to funds and find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. I keep getting an error message. I've updated the app. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to enroll in online statements due to a persistent error message, despite updating the app. The issue is now impacting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. I can't find the option in the app. I called but was on hold too long. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking today. They cannot find the option in the app and experienced long wait times when calling customer service.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for assistance with disputing a transaction for the first time and needs to know which forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple urgent issues: an unexpected mortgage payment increase, a missing replacement card, and resulting late fees. They are demanding immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting several issues: their debit card was declined despite having funds, they received rude customer service, and their credit score was impacted. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $72.48 on March 15th. This is the third time this month. I qualify for fee waivers. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is complaining about a recurring annual fee of $72.48, charged for the third time this month, despite qualifying for waivers. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. The instructions are confusing. I cleared my browser cache. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help configuring account alerts before traveling next week. They find the instructions confusing and have already tried clearing their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the tax implications and do you offer phone support. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about joint accounts, specifically asking about tax implications and the availability of phone support. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a critical payroll processing failure from yesterday that is impacting cash flow. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is seeking assistance with setting up a trust account that has specific requirements and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting employee payments. This has been ongoing for a week. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner has been unable to access their line of credit for a week, which is affecting employee payments. They are requesting a dedicated representative to resolve the issue.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent assistance to close an old account and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged multiple NSF fees of $45.50 on three days ago. I have overdraft protection. I qualify for fee waivers. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing multiple NSF fees of $45.50, stating they have overdraft protection and qualify for waivers. They are requesting an immediate reversal of the charges.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for several hours but it says my credentials are invalid. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is unable to deposit a check via the app due to an 'invalid credentials' error, which is holding up payroll deposit verification. They require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my physics homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, I'm being charged late fees. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card despite having funds, an unanswered secure message, and subsequent late fees. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $5 on 02/28. My account had sufficient funds. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 annual fee from 02/28, stating they had sufficient funds and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $35 on over the weekend. The transaction was domestic. I qualify for fee waivers. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 overdraft fee on a domestic transaction, stating they qualify for a waiver. They are requesting an immediate reversal of the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. The page keeps timing out. I've updated the app. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs to set up two-factor authentication today but the page is timing out, even after updating the app. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting several issues: duplicate account fees, an unanswered secure message, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our vendor relationships. We need this resolved within 24 hours. We're considering switching banks.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, affecting vendor relationships. They need a resolution within 24 hours and are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help setting up a trust account for the first time and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to pay my bills online for several hours but I get an error message. Important transactions are pending. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is frustrated because an error message has prevented them from paying bills online for several hours, holding up important transactions.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for several hours but the system times out. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is disappointed after being unable to use the mobile app for several hours due to the system timing out. This is preventing important transactions.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees associated with refinancing a mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about physics?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my puppy to stop barking?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I'm doing this from overseas. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs assistance closing an old account. They are asking about the required forms.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on climate change?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and are there better options for my situation. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and alternative options. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current CD rates, mentioning that their financial advisor recommended it.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $12 on 02/28. I was told this would be waived. Your website said no fees. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 overdraft fee, stating they were told it would be waived and that the website advertised no fees. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The page keeps timing out. I've updated the app. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding a bill pay payee. The page is timing out despite them updating the app, and they are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help with consolidating their accounts for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my spouse?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues starting with an ATM eating their card. They have not received a replacement and are now incurring late fees. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. I can't find the option in the app. I cleared my browser cache. My employer needs this.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs assistance setting up mobile banking for their employer. They cannot find the option in the app, even after clearing their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our ability to pay suppliers. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is reporting an unannounced increase in merchant services fees, which is affecting their ability to pay suppliers. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is asking for help adding an authorized user for the first time and is inquiring about how long the process will take.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for a week but it keeps crashing. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to view statements for a week because the service keeps crashing. This is holding up important transactions and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what are the fees and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is requesting information about international wire transfers, specifically about fees and daily limits. They would prefer to discuss the matter over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. How long is the application process? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is interested in CD rates and is asking about the length of the application process.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our vendor relationships. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner cannot access their line of credit, which is impacting vendor relationships. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. I can't find the option in the app. I called but was on hold too long. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements before they travel next week. They cannot find the option in the app and had a poor experience with phone support.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $125 on last Tuesday. I have overdraft protection. I was never informed about this fee. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 wire transfer fee, stating they have overdraft protection and were never informed about the fee. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $5 on yesterday. I paid on time. I was never informed about this fee. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 foreign transaction fee from yesterday, claiming they paid on time and were never informed of the fee. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, the mobile app shows incorrect balance. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, an incorrect balance on the mobile app, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for 3 days but it freezes on the login screen. My rent payment is due. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in for 3 days because the app freezes. This is preventing them from making a rent payment, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our daily operations. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting daily operations. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The page keeps timing out. I called but was on hold too long. My employer needs this.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking for their employer. The page is timing out, and they experienced long hold times when calling for support.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't received my replacement card. To make matters worse, I can't access my funds for groceries. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple critical issues: an ATM malfunctioned and kept their card, they have not received a replacement, and they are now unable to access funds for groceries. They request escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. They are receiving an 'ineligible account' error, experienced long phone wait times, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I've updated the app. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer requires assistance setting up mobile banking today. They are receiving an 'ineligible account' error, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what documentation is required and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for international wire transfers, specifically documentation and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for a week but the page won't load. I can't check my balance. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in or check their balance for a week because the page will not load. They are requesting an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I tried on different devices. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents for their employer. They are receiving an error message, even after trying on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and what happens if there's an error. Please email me the details.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information about mobile deposit limits, including documentation requirements and error handling procedures. They requested the details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what currencies are supported and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about mobile deposit limits, specifically regarding supported currencies and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, no one responded to my secure message. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, an unanswered secure message, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. We need this resolved within 24 hours. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is not working, which is affecting their business credit. They require a resolution within 24 hours and a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I'm doing this from overseas. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help setting up a trust account. They are asking if there are any fees involved in the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. Are there any promotional offers? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for investment options, stating that they need the information for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help with consolidating their accounts for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust acount? This is for my elderly parent. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account for an elderly parent and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for 3 days but the system times out. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in for 3 days due to the system timing out. This is preventing them from paying urgent bills, and they are expressing disappointment.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting several issues: duplicate fees, an unanswered secure message, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. The instructions are confusing. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help configuring account alerts, finding the instructions confusing. They have tried on multiple devices and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $125 on last Tuesday. I paid on time. This violates our account agreement. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 wire transfer fee, stating it violates their account agreement as they paid on time. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and is there insurance coverage. Please email me the details.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and insurance coverage. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, how long does processing take and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfer requirements, specifically processing times and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our vendor relationships. We need this resolved within 24 hours. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting vendor relationships. They need a resolution and a timeline within 24 hours.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The instructions are confusing. I've updated the app. My employer needs this.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking for their employer. They find the instructions confusing, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for since yesterday but it freezes on the login screen. I'm traveling and need access. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is traveling and has been unable to reset their password since yesterday because the login screen freezes. They need urgent access to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and do you offer phone support. Can someone call me this afternoon.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about wealth management services, specifically asking about fees and phone support availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. It says my account is not eligible. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs assistance adding a bill pay payee. They are receiving an 'ineligible account' error, even after watching a tutorial. They are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The instructions are confusing. I've updated the app. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding a bill pay payee today. They find the instructions confusing and have already updated the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, how long does processing take and can this be done online. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information on wealth management services, specifically about processing times and online availability. They have asked to be contacted by a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our ability to pay suppliers. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is not working, which is preventing them from paying suppliers. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for a week but I get an error message. Payroll deposits need verification. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for a week due to an error message. This is holding up payroll deposit verification, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? This is for my elderly parent. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs assistance ordering new checks for their elderly parent and is asking about the available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for all morning but the system times out. Payroll deposits need verification. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in all morning due to the system timing out. This is preventing payroll deposit verification, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for the entire weekend but I'm getting a blank screen. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is frustrated because they have been unable to make a transfer all weekend due to a blank screen. This is preventing them from paying urgent bills.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $15.99 on March 15th. I paid on time. This charge is incorrect. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 late payment fee, stating they paid on time and the charge is incorrect. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, are there any restrictions and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about joint account options, specifically asking about restrictions and error handling. They have requested to be contacted by a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for since yesterday but I get an error message. Payroll deposits need verification. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check since yesterday due to an error message. This is holding up payroll deposit verification, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting employee payments. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting employee payments. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, how long does processing take and what happens if there's an error. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, focusing on processing time and error handling. They have also requested the application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, I can't access my funds for groceries. I want a full explanation and refund.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and an inability to access funds for groceries. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, how long does processing take and can this be done online. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I have specific requirements. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help stopping a payment on a check with specific requirements and is asking about any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The page keeps timing out. I've tried logging out and back in. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to update their contact information because the page is timing out, despite troubleshooting. They are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my dog to stay?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the requirements? I need this for tax purposes.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for opening a high-yield savings account, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the fees? I'm comparing different banks.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about mortgage refinancing fees while in the process of comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I make pasta?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is a first-time applicant for overdraft protection and is asking for help with the process and information about any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my parrot to stay?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I can't find the option in the app. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to update their contact information today but cannot find the option in the app and experienced long phone wait times. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the tax implications and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information on wealth management services, specifically about tax implications and daily limits. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our business credit. We need this resolved within 24 hours. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is affecting their business credit. They require a resolution within 24 hours and are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I need immediate resolution and compensation.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and failing automatic payments. They are demanding immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about math?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, my automatic payments are failing. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting a series of issues: a declined debit card despite having funds, a missing replacement card, and failing automatic payments. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for several hours but it freezes on the login screen. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to make a transfer for several hours because the service freezes at the login screen. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is complaining about duplicate fees, rude customer service, and a negative impact on their credit score. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, are there any restrictions and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about foreign currency exchange, specifically about restrictions and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I can't find the option in the app. I cleared my browser cache. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents for their employer. They can't find the option in the app, even after clearing their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. I keep getting an error message. I cleared my browser cache. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to link an external account due to a persistent error message, despite clearing their cache. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? Your website isn't working for this. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs assistance closing an old account because the website is not working. They are also asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? Your website isn't working for this. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help closing an old account as the website is not working. They are also inquiring about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for since yesterday but the page won't load. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app since yesterday because the page won't load. This is preventing important transactions, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They find the instructions confusing, have tried on multiple devices, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Who won the soccer game last night?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information about wealth management services, specifically about restrictions and error handling. They have asked for details to be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and are there better options for my situation. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on small business loans, focusing on tax implications and alternative options. They would prefer to discuss the matter over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I have specific requirements. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help ordering checks with specific requirements and is asking what forms are needed.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help ordering checks for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the tax implications and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information on joint accounts, specifically about tax implications and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, are there any restrictions and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about small business loans, specifically asking about restrictions and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help consolidating their accounts and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, how long does processing take and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about wealth management services, specifically processing times and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The system won't accept my information. I've updated the app. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents before traveling next week. The system is rejecting their information, even after they updated the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for a week but it freezes on the login screen. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to reset their password for a week because the login screen freezes. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and do you offer phone support. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and phone support. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my acount. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on wealth management services, including documentation requirements and daily limits. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I have specific requirements. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help adding an authorized user with specific requirements and is asking about the time it will take to complete.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent help consolidating their accounts and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the current rates? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is inquiring about the current rates for refinancing a mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I've tried logging out and back in. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs to set up mobile banking today but is receiving an 'ineligible account' error, even after troubleshooting. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the capital of Canada?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $125 on over the weekend. This account is supposed to be fee-free. This violates our account agreement. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 ATM fee, stating their account is fee-free and the charge violates their agreement. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Fee structure inquiry", "Description": "A first-time homebuyer is inquiring about the fees associated with refinancing a mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what currencies are supported and can this be done online. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including supported currencies and online availability. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for opening a high-yield savings account while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? This is for my elderly parent. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on setting up a trust account for their elderly parent.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. We need this resolved within 24 hours. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. They need a resolution within 24 hours and are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $125 on last month. I paid on time. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 annual fee from last month, stating they paid on time and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for a week but I get an error message. Payroll deposits need verification. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for a week due to an error message. This is preventing payroll deposit verification, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, how long does processing take and are there better options for my situation. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including processing times and alternative options for their situation. They requested the details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help closing an old account and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting employee payments. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting employee payments. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I've updated the app. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents before traveling next week. They are receiving an error message, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our ability to pay suppliers. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $15.99 on 02/28. This was at your own ATM. I was never informed about this fee. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 maintenance fee from an in-network ATM, stating they were never informed about it. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? Your website isn't working for this. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account because the website is not working. They are also asking if the setup can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The page keeps timing out. I watched the tutorial video. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to update their contact information because the page is timing out, even after watching a tutorial. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the benefits? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is asking about the benefits of refinancing their mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What documents do I need? I'm a current customer.", "output": { "Title": "Application requirements inquiry", "Description": "A current customer is inquiring about the documentation required for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Fee structure inquiry", "Description": "A first-time homebuyer is inquiring about the fees associated with the bank's investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? Your website isn't working for this. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to stop a payment on a check because the website function is not working.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The system won't accept my information. I cleared my browser cache. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to update their contact information as the system rejects it, despite clearing their cache. This issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting employee payments. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, which is now affecting employee payments. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. How long is the application process? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for a high-yield savings account, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The system won't accept my information. I watched the tutorial video. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to download tax documents because the system rejects their information, even after watching a tutorial. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $12 on three days ago. I paid on time. This charge is incorrect. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 annual fee from three days ago, stating they paid on time and the charge is incorrect. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't recieved my replacement card. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, they have not received a replacement, and their credit score has been impacted. They request escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what are the fees and is there insurance coverage. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on mobile deposit limits, including fees and insurance coverage. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about the benefits of CDs and their current rates.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and is there insurance coverage. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about trust account services, specifically asking about tax implications and insurance coverage. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. I keep getting an error message. I've tried logging out and back in. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer is unable to set up two-factor authentication due to a persistent error message, despite troubleshooting. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, how long does processing take and can this be done online. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including processing times and online application options. They have also requested the forms be sent to them.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The system won't accept my information. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. The system is rejecting their information, despite trying on multiple devices. They are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what documentation is required and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking about international wire transfer requirements, including documentation and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Our bills are due today. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction that has specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $15.99 on last Tuesday. I paid on time. This charge is incorrect. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 foreign transaction fee, stating they paid on time and the charge is incorrect. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting their ability to pay suppliers. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that has been ongoing for a week and is affecting daily operations. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the minimum balances? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about minimum balance requirements for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $250 on last Tuesday. I have overdraft protection. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 late payment fee, stating they have overdraft protection and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. How long is the application process? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for student loans, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and an inability to access funds for groceries. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the best math restaurant in near me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information about estate planning accounts, specifically about restrictions and error handling. They have asked for details to be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. It says my account is not eligible. I watched the tutorial video. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help configuring account alerts. They are receiving an 'ineligible account' error, even after watching a tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $45.50 on this morning. I paid on time. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 late payment fee charged this morning, stating they paid on time and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for Sydney?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, are there any restrictions and are there better options for my situation. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on mobile deposit limits, including any restrictions and alternative options for their specific situation. They requested the details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the fees? I just started a new business.", "output": { "Title": "Interest rate inquiry", "Description": "A new business owner is inquiring about CD rates and any associated fees.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $125 on 02/28. This was at your own ATM. Your website said no fees. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 maintenance fee from an in-network ATM, stating the website advertised no fees. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. I can't find the option in the app. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding a bill pay payee today. They cannot find the option in the app and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required to open a business checking account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the documentation required for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, how long does processing take and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about trust account services, specifically processing times and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I've updated the app. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. They are receiving an 'ineligible account' error, even after updating the app, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for 3 days but it keeps crashing. Payroll deposits need verification. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 3 days due to it crashing. This is preventing payroll deposit verification, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The instructions are confusing. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking before traveling next week. They find the instructions confusing and have already tried troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our daily operations. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting daily operations. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. Are there any promotional offers? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about promotional offers for high-yield savings accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current student loan rates, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for the past 2 days but it freezes on the login screen. I'm traveling and need access. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to reset their password for 2 days because the login screen freezes. They are disappointed and need access to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help closing an old account and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on yesterday. I was told this would be waived. This violates our account agreement. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 wire transfer fee, stating they were told it would be waived and that it violates their account agreement. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. The page keeps timing out. I've tried logging out and back in. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to enroll in online statements today but the page is timing out, even after troubleshooting. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for a week but I'm getting a blank screen. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for a week due to a blank screen. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including restrictions and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I've updated the app. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements before traveling next week. They are receiving an 'ineligible account' error, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help disputing a transaction. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for since yesterday but the system times out. Important transactions are pending. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer since yesterday because the system is timing out. This is preventing important transactions, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our business credit. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their business credit. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? This is for my elderly parent. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on applying for overdraft protection for their elderly parent.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our daily operations. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting daily operations. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and failing automatic payments. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the fees and do you offer phone support. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about trust account services, specifically asking about fees and phone support. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about foreign currency exchange, including restrictions and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, how long does processing take and are there better options for my situation. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, including processing times and alternative options. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting employee payments. We need this resolved within 24 hours. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting employee payments. They need a resolution within 24 hours and a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our ability to pay suppliers. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and do you offer phone support. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about joint accounts, asking about supported currencies and phone support. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on climate change?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $5 on three days ago. I paid on time. I qualify for fee waivers. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 foreign transaction fee, stating they paid on time and qualify for a waiver. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the benefits? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about the benefits of premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the current rates? I'm comparing different banks.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current rates for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. Are there any promotional offers? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for investment options, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for 3 days but I get an error message. Payroll deposits need verification. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 3 days due to an error message. This is preventing payroll deposit verification, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a critical payroll processing failure that is significantly affecting cash flow. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the tax implications and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, focusing on tax implications and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for several hours but it freezes on the login screen. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for several hours because it freezes at the login screen. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I'm comparing different banks.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about the benefits of CDs and their current rates as they compare different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my stomach ache?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an unanswered secure message, and failing automatic payments. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction with specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help stopping a payment on a check for the first time and needs to know which forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. How long is the application process? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about the application process duration for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for premium credit cards, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what documentation is required and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on estate planning accounts, including documentation requirements and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I need to do this urgently. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding an authorized user and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on last month. I was told this would be waived. I was never informed about this fee. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is formally disputing a $250 wire transfer fee, stating they were told it would be waived and were never informed about it.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the fees and are there better options for my situation. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is seeking information on joint account options, including fees and alternative solutions for their situation. They have requested details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I've never done this before. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help disputing a transaction for the first time and wants to know if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and are there better options for my situation. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, focusing on tax implications and alternative options. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I have specific requirements. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help ordering checks with specific requirements and is asking about the time it will take to complete.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I'm doing this from overseas. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is overseas and needs assistance consolidating their accounts. They are asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on the president?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for all morning but the page won't load. Payroll deposits need verification. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all morning because the page won't load. This is preventing payroll deposit verification, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our daily operations. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting daily operations. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, how long does processing take and what are the daily limits. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and daily limits. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the fees and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about foreign currency exchange, specifically asking about fees and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for all morning but the page won't load. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all morning because the page won't load. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what currencies are supported and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about mobile deposit limits, specifically regarding supported currencies and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and error handling. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to enroll in online statements today but is receiving an 'ineligible account' error and experienced long phone wait times. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help adding an authorized user. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. It says my account is not eligible. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They are receiving an 'ineligible account' error, even after watching a tutorial, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and do you offer phone support. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and phone support availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the minimum balances? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about CD rates and minimum balances, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What documents do I need? I'm a first-time homebuyer.", "output": { "Title": "Application requirements inquiry", "Description": "A first-time homebuyer is inquiring about the documentation required for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I grill chicken?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what are the fees and do you offer phone support. Send me the application forms.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on mobile deposit limits, including fees and phone support availability. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is having trouble linking an external account due to confusing instructions and long phone wait times. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to pay my bills online for a week but I'm getting a blank screen. Important transactions are pending. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to pay bills online for a week due to a blank screen. This is preventing important transactions, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Who won the soccer game last night?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Who won the hockey game last night?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? This is for my elderly parent. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help closing an old account for their elderly parent and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for 3 days but the system times out. I'm traveling and need access. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to access online banking for 3 days due to the system timing out. They need access and find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Interest rate inquiry", "Description": "A first-time homebuyer is inquiring about CD rates and any associated fees.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. Are there any promotional offers? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about promotional offers for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. The instructions are confusing. I tried on different devices. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help configuring account alerts. They find the instructions confusing and have already tried on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I can't find the option in the app. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They cannot find the option in the app and have already tried troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for several hours but it keeps crashing. I can't check my balance. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password for several hours due to the service crashing. This is preventing them from checking their balance, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about science?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our ability to pay suppliers. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting their ability to pay suppliers. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our business credit. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their business credit. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $72.48 on last Tuesday. This account is supposed to be fee-free. This charge is incorrect. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 maintenance fee, stating their account is supposed to be fee-free and the charge is incorrect.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help enrolling in online statements. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is a first-time applicant for overdraft protection and is asking for guidance and the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and are there better options for my situation. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on wealth management services, including documentation requirements and alternative options. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? My financial advisor recommended this.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the documentation required for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required to open a high-yield savings account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $5 on three days ago. My account had sufficient funds. This charge is incorrect. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 wire transfer fee, stating they had sufficient funds and the charge is incorrect. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for opening a high-yield savings account while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the requirements to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and what happens if there's an error. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfer requirements, including restrictions and error handling. They have also requested the application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $35 on last month. The transaction was domestic. Your website said no fees. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 late payment fee on a domestic transaction, stating the website advertised no fees. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and do you offer phone support. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and phone support. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to pay my bills online for several hours but the system times out. My rent payment is due. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to pay bills online for several hours due to the system timing out. This is preventing a rent payment, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting their business credit. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my physics homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. The system won't accept my information. I've updated the app. This is for my business.", "output": { "Title": "Setup assistance requested", "Description": "A business customer needs help setting up two-factor authentication. The system is rejecting their information, even after they updated the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $12 on this morning. I have overdraft protection. The fee was already reversed once. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 foreign transaction fee, stating they have overdraft protection and the fee was already reversed once. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and is there insurance coverage. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including tax implications and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account for an elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I'm doing this from overseas. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help disputing a transaction. They are also asking if the dispute can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the fees and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on estate planning accounts, including fees and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our business credit. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, an issue that has been ongoing for a week and is affecting their business credit. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to add an authorized user.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my programming assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting their business credit. They are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my boyfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The system won't accept my information. I called but was on hold too long. I'm traveling next week.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking before traveling next week. The system is rejecting their information, and they experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on the president?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for all morning but I get an error message. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in all morning due to an error message. This is preventing important transactions, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What should I buy my friend for their birthday?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the tax implications and are there better options for my situation. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including tax implications and alternative options. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I've updated the app. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They find the instructions confusing, have updated the app, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the fees? My financial advisor recommended this.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about fees for business checking accounts, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for the entire weekend but the page won't load. Important transactions are pending. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in all weekend because the page will not load. This is preventing important transactions, and they require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $35 on last Tuesday. The transaction was domestic. I qualify for fee waivers. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 foreign transaction fee on a domestic transaction, stating they qualify for a waiver. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for several hours but the system times out. Important transactions are pending. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for several hours due to the system timing out. This is preventing important transactions, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. I can't find the option in the app. I've updated the app. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding a bill pay payee for their employer. They cannot find the option in the app, even after updating it.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, how long does processing take and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including processing times and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent help stopping a payment on a check and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. It says my acount is not eligible. I watched the tutorial video. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They are receiving an 'ineligible account' error, even after watching a tutorial.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you tell me a joke about coffee?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for a week but the page won't load. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in for a week because the page will not load. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for since yesterday but it freezes on the login screen. I'm traveling and need access. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to deposit a check since yesterday because the app freezes on the login screen. They require immediate help to access their funds.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my partner?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $72.48 on yesterday. My account had sufficient funds. I qualify for fee waivers. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 ATM fee, stating they had sufficient funds and qualify for a waiver.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is asking for help stopping a payment on a check for the first time and is inquiring about the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the current rates? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is inquiring about the current rates for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. How long is the application process? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about the application process duration for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, how long does processing take and can this be done online. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including processing times and online availability. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the requirements? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the requirements for refinancing their mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on immigration?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current rates for a high-yield savings account, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. Are there any promotional offers? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about promotional offers for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? Your website isn't working for this. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help disputing a transaction because the website is not working. They are also asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $250 on three days ago. The transaction was domestic. Your website said no fees. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 foreign transaction fee on a domestic transaction, stating the website advertised no fees. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, how long does processing take and do you offer phone support. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and phone support. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? Your website isn't working for this. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help applying for overdraft protection because the website is not working. They are also asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to stop a payment on a check.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help consolidating their accounts for the first time and needs to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, how long does processing take and can this be done online. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including processing times and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, are there any restrictions and do you offer phone support. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including restrictions and phone support. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the score of the Yankees game?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for 3 days but it says my credentials are invalid. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to view their statements for 3 days due to an 'invalid credentials' error. This is preventing them from paying urgent bills, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $12 on this morning. This was at your own ATM. I qualify for fee waivers. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is formally disputing a $12 late payment fee from an in-network ATM, stating they qualify for a waiver.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for since yesterday but it says my credentials are invalid. Important transactions are pending. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password since yesterday due to an 'invalid credentials' error. This is preventing important transactions, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help with consolidating their accounts for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for since yesterday but the system times out. I need to pay urgent bills. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in since yesterday due to the system timing out. This is preventing them from paying urgent bills, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing has been affecting their ability to pay suppliers for a week. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about science?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for the past 2 days but it says my credentials are invalid. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 2 days due to an 'invalid credentials' error. This is preventing them from paying urgent bills, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and are there better options for my situation. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and alternative options. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our business credit. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is affecting their business credit. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? This is for my elderly parent. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on applying for overdraft protection for their elderly parent.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is a first-time applicant for overdraft protection and requires step-by-step guidance through the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about the application process duration for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for a week but it says my credentials are invalid. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to view their statements for a week due to an 'invalid credentials' error. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? This is for my elderly parent. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding an authorized user for their elderly parent and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for all morning but the page won't load. My rent payment is due. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer all morning because the page will not load. This is preventing a rent payment, and they require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What movie should I watch tonight?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The page keeps timing out. I cleared my browser cache. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents before traveling next week. The page is timing out, even after they cleared their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The page keeps timing out. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account before traveling next week. The page is timing out, even after troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $12 on last month. The transaction was domestic. The fee was already reversed once. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is formally disputing a $12 ATM fee on a domestic transaction, noting that the fee has been reversed once before.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our business credit. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is reporting that an unannounced increase in merchant services fees has been affecting their business credit for a week. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for the past 2 days but it says my credentials are invalid. I can't check my balance. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check or check their balance for 2 days due to an 'invalid credentials' error. They are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the minimum balances? I have excellent credit.", "output": { "Title": "Product/service information request", "Description": "A customer with excellent credit is inquiring about minimum balance requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the minimum balances? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about mortgage refinancing and minimum balances, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. It says my account is not eligible. I called but was on hold too long. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They are receiving an error message, even after watching a tutorial, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $45.50 on this morning. I have overdraft protection. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 ATM fee, stating they have overdraft protection and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is Dogecoin a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I fix my printer that's frozen?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. Are there any promotional offers? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about promotional offers for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on this morning. This account is supposed to be fee-free. The fee was already reversed once. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating their account is fee-free and the fee was already reversed once. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting employee payments. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing has been affecting employee payments for a week. They are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, how long does processing take and is there insurance coverage. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including processing times and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the minimum balances? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is interested in refinancing their mortgage and is asking about minimum balance requirements while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our vendor relationships. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting vendor relationships. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on small business loans, focusing on tax implications and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for since yesterday but the system times out. Payroll deposits need verification. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in since yesterday due to the system timing out. This is preventing payroll deposit verification, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our cash flow significantly. Our bills are due today. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, significantly affecting cash flow. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I've updated the app. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to download tax documents due to a persistent error message, despite updating the app. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What movie should I watch tonight?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $250 on over the weekend. I have overdraft protection. The fee was already reversed once. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 overdraft fee, stating they have overdraft protection and the fee was already reversed once. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my history homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, the mobile app shows incorrect balance. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an incorrect mobile app balance, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $45.50 on over the weekend. I paid on time. This violates our account agreement. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is formally disputing a $45.50 late payment fee, stating they paid on time and that the charge violates their account agreement.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for since yesterday but the system times out. I can't check my balance. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app since yesterday due to the system timing out. This is preventing them from checking their balance, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for student loan options while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $5 on this morning. This was at your own ATM. The fee was already reversed once. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is formally disputing a $5 ATM fee from an in-network ATM, noting that the fee has been reversed once before.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and an inability to access funds for groceries. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? My financial advisor recommended this.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning acounts. Specifically, what are the tax implications and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The page keeps timing out. I've tried logging out and back in. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to link an external account because the page is timing out, despite troubleshooting. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is Ethereum a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, how long does processing take and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including processing times and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $12 on 02/28. I have overdraft protection. This charge is incorrect. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 late payment fee, stating they have overdraft protection and the charge is incorrect. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help stopping a payment on a check for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I keep getting an error message. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help updating their contact information. They are receiving an error message and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. Are there any promotional offers? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about promotional offers for high-yield savings accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $35 on 02/28. I have overdraft protection. I was never informed about this fee. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 foreign transaction fee, stating they have overdraft protection and were never informed of the fee. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. They are receiving an 'ineligible account' error, have tried on multiple devices, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our cash flow significantly. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, significantly affecting cash flow. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our vendor relationships. Our bills are due today. We're considering switching banks.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting vendor relationships. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction for their elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the benefits? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the benefits of student loan options as they are comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposite limits. Specifically, how long does processing take and is there insurance coverage. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and insurance coverage. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for several hours but it says my credentials are invalid. I'm traveling and need access. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to access online banking for several hours due to an 'invalid credentials' error. They need urgent access to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I'm doing this from overseas. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help closing an old account. They are asking if there are any fees involved in the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the benefits? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about the benefits of premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on March 15th. I paid on time. I was never informed about this fee. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating they paid on time and were never informed of the fee. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my puppy to sit?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction for their elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is inquiring about the benefits of CDs and their current rates.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, focusing on tax implications and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $45.50 on yesterday. This was at your own ATM. This charge is incorrect. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 overdraft fee from an in-network ATM, stating the charge is incorrect. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $125 on last month. I paid on time. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 ATM fee, stating they paid on time and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I'm doing this from overseas. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help ordering new checks. They are also asking if the order can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $12 on last Tuesday. This account is supposed to be fee-free. I qualify for fee waivers. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 overdraft fee, stating their account is fee-free and they qualify for a waiver. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including restrictions and daily limits. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my girlfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including restrictions and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. How long is the application process? I'm planning for retirement.", "output": { "Title": "Interest rate inquiry", "Description": "A customer who is planning for retirement is inquiring about the application process duration for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the benefits? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about the benefits of a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, a missing replacement card, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They find the instructions confusing, experienced long phone wait times, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the best programming restaurant in in town?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my math assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our cash flow significantly. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that they cannot access their line of credit, which is significantly affecting cash flow. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on last Tuesday. This account is supposed to be fee-free. Your website said no fees. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 wire transfer fee, stating their account is fee-free and the website advertised no fees. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for a week but the page won't load. My rent payment is due. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for a week because the page will not load. This is preventing a rent payment, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the documentation required for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for several hours but it freezes on the login screen. My rent payment is due. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password for several hours because the login screen freezes. This is preventing a rent payment, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't received my replacement card. To make matters worse, I can't access my funds for groceries. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple critical issues: an ATM malfunctioned and kept their card, they have not received a replacement, and they are now unable to access funds for groceries. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including restrictions and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my cough?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. Are there any promotional offers? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for investment options, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $72.48 on 02/28. My account had sufficient funds. This violates our account agreement. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 foreign transaction fee, stating they had sufficient funds and that the charge violates their account agreement.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The page keeps timing out. I've tried logging out and back in. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding a bill pay payee for their employer. The page is timing out, even after troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. How long is the application process? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about the application process duration for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and is there insurance coverage. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including restrictions and insurance coverage. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What documents do I need? I'm a first-time homebuyer.", "output": { "Title": "Application requirements inquiry", "Description": "A first-time homebuyer is inquiring about the documentation required for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the fees and can this be done online. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on foreign currency exchange, including fees and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is significantly affecting cash flow. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account with specific requirements and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, a missing replacement card, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. It says my account is not eligible. I called but was on hold too long. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help configuring account alerts for their employer. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my parrot to stop barking?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and do you offer phone support. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about trust account services, specifically asking about tax implications and phone support. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our cash flow significantly. We need this resolved within 24 hours. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is significantly affecting cash flow. They need a resolution within 24 hours and are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our daily operations. This has been ongoing for a week. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is reporting that an unannounced increase in merchant services fees has been affecting their daily operations for a week. They are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what currencies are supported and is there insurance coverage. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, including supported currencies and insurance coverage. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my fever?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged multiple NSF fees of $72.48 on over the weekend. This is the third time this month. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is disputing multiple NSF fees totaling $72.48, charged for the third time this month. They state the website advertised no fees and are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for the entire weekend but it freezes on the login screen. I need to pay urgent bills. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all weekend because it freezes at the login screen. This is preventing them from paying urgent bills, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $72.48 on yesterday. This is the third time this month. This charge is incorrect. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is disputing a $72.48 ATM fee, charged for the third time this month, stating the charge is incorrect. They are requesting documentation.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction with specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. The system won't accept my information. I tried on different devices. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements before traveling next week. The system is rejecting their information, even after trying on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including supported currencies and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the fees? My financial advisor recommended this.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about mortgage refinancing fees, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that has been ongoing for a week and is affecting daily operations. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. I keep getting an error message. I watched the tutorial video. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account for their employer. They are receiving an error message, even after watching a tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for 3 days but it freezes on the login screen. I can't check my balance. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to view their statements or check their balance for 3 days because the login screen freezes. They are requesting an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on March 15th. I paid on time. I qualify for fee waivers. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating they paid on time and qualify for a waiver. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, are there any restrictions and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including restrictions and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I need to do this urgently. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help ordering new checks and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I tried on different devices. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to enroll in online statements today but is receiving an 'ineligible account' error, even after trying on different devices. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the current rates? I'm planning for retirement.", "output": { "Title": "Interest rate inquiry", "Description": "A customer who is planning for retirement is inquiring about current rates for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current rates for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I'm doing this from overseas. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs assistance closing an old account. They are asking about the required forms.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and a negative impact on their credit score. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for a week but it says my credentials are invalid. I need to pay urgent bills. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for a week due to an 'invalid credentials' error. This is preventing them from paying urgent bills, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $45.50 on yesterday. This account is supposed to be fee-free. I was never informed about this fee. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 wire transfer fee, stating their account is fee-free and they were never informed of the fee. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. I keep getting an error message. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help linking an external account today. They are receiving an error message and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the requirements? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the documentation required for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on over the weekend. This is the third time this month. The fee was already reversed once. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a recurring overdraft fee of $15.99, charged for the third time this month, noting it was already reversed once. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my puppy to come when called?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, they received rude customer service, and they are now incurring late fees. They demand a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our daily operations. This has been ongoing for a week. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing has been affecting their daily operations for a week. They are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting employee payments. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, which is now affecting employee payments. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that has been ongoing for a week and is affecting daily operations. They are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what are the fees and can this be done online. Please email me the details.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including fees and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. Are there any promotional offers? I have excellent credit.", "output": { "Title": "Product/service information request", "Description": "A customer with excellent credit is inquiring about promotional offers for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. The instructions are confusing. I've tried logging out and back in. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up two-factor authentication. They find the instructions confusing, have already tried troubleshooting, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? I'm a first-time homebuyer.", "output": { "Title": "Application requirements inquiry", "Description": "A first-time homebuyer is inquiring about the requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on wealth management services, including documentation requirements and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help applying for overdraft protection and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is asking for help disputing a transaction for the first time and wants to know how long the process will take.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is having trouble linking an external account due to confusing instructions and long phone wait times. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, how long does processing take and do you offer phone support. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including processing times and phone support. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The system won't accept my information. I watched the tutorial video. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information for their employer. The system is rejecting their information, even after they watched a tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our cash flow significantly. Our bills are due today. We're considering switching banks.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is significantly affecting cash flow. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, the mobile app shows incorrect balance. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an incorrect mobile app balance, and resulting late fees. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the current rates? I'm planning for retirement.", "output": { "Title": "Interest rate inquiry", "Description": "A customer who is planning for retirement is inquiring about current rates for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my girlfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I need to do this urgently. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help setting up a trust account and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for several hours but it says my credentials are invalid. I can't check my balance. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in or check their balance for several hours due to an 'invalid credentials' error. They are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our ability to pay suppliers. We need this resolved within 24 hours. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting their ability to pay suppliers. They need a resolution within 24 hours and a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I'm a current customer.", "output": { "Title": "Application requirements inquiry", "Description": "A current customer is inquiring about the documentation required for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for a week but it keeps crashing. I need to pay urgent bills. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in for a week due to the service crashing. This is preventing them from paying urgent bills, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? Your website isn't working for this. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account because the website is not working. They are also asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? Your website isn't working for this. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs assistance closing an old account because the website is not working. They are also asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for London?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our cash flow significantly. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining that merchant services fees have increased without notice, significantly affecting their cash flow with payroll due tomorrow. They are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an incorrect mobile app balance, and a negative impact on their credit score. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to consolidate their accounts.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for the past 2 days but it says my credentials are invalid. Payroll deposits need verification. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password for 2 days due to an 'invalid credentials' error. This is preventing payroll deposit verification, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and what are the daily limits. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about restrictions and daily limits. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help setting up a trust account and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help ordering new checks. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The page keeps timing out. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help downloading tax documents. The page is timing out, and they experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for all morning but I get an error message. My rent payment is due. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer all morning due to an error message. This is preventing a rent payment, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $72.48 on March 15th. I have overdraft protection. I was never informed about this fee. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is disputing a $72.48 late payment fee, stating they have overdraft protection and were never informed of the fee. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what documentation is required and is there insurance coverage. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including documentation requirements and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The instructions are confusing. I've tried logging out and back in. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account. They find the instructions confusing, have already tried troubleshooting, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what currencies are supported and is there insurance coverage. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, including supported currencies and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $5 on last month. This account is supposed to be fee-free. This charge is incorrect. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is formally disputing a $5 ATM fee, stating their account is supposed to be fee-free and the charge is incorrect.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what currencies are supported and is there insurance coverage. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including supported currencies and insurance coverage. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what currencies are supported and do you offer phone support. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including supported currencies and phone support. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what currencies are supported and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about foreign currency exchange, specifically about supported currencies and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our cash flow significantly. We need this resolved within 24 hours. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a critical payroll processing failure that is significantly affecting cash flow. They need a resolution within 24 hours and are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. I keep getting an error message. I cleared my browser cache. My employer needs this.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up two-factor authentication for their employer. They are receiving an error message, even after clearing their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. This needs to be fixed today.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple critical issues: an ATM malfunctioned and kept their card, an incorrect mobile app balance, and an inability to access funds for groceries. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my essay assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I make fake IDs?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help stopping a payment on a check for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. I keep getting an error message. I tried on different devices. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs urgent help setting up two-factor authentication today. They are receiving an error message, even after trying on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The system won't accept my information. I've updated the app. This is for my business.", "output": { "Title": "Setup assistance requested", "Description": "A business customer needs help setting up mobile banking. The system is rejecting their information, even after they updated the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I'm doing this from overseas. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help adding an authorized user. They are asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and is there insurance coverage. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, focusing on tax implications and insurance coverage. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our vendor relationships. We need this resolved within 24 hours. Provide a timeline for resolution.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting vendor relationships. They need a resolution and a timeline within 24 hours.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, I can't access my funds for groceries. This needs to be fixed today.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and an inability to access funds for groceries. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my chemistry homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for Sydney?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information about estate planning accounts, specifically about restrictions and error handling. They have asked for details to be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my cat to come when called?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and are there better options for my situation. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and alternative options. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our business credit. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is affecting their business credit. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for since yesterday but it says my credentials are invalid. I'm traveling and need access. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is traveling and has been unable to log in since yesterday due to an 'invalid credentials' error. They are extremely frustrated and need access.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $35 on last month. My acount had sufficient funds. The fee was already reversed once. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 overdraft fee, stating they had sufficient funds and the fee was already reversed once. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for 3 days but the system times out. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in for 3 days due to the system timing out. This is preventing important transactions, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent help consolidating their accounts and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including supported currencies and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what documentation is required and what happens if there's an error. Please email me the details.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on joint accounts, including documentation requirements and error handling. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, how long does processing take and what are the daily limits. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including processing times and daily limits. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $15.99 on this morning. This is the third time this month. This charge is incorrect. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a recurring wire transfer fee of $15.99, charged for the third time this month, stating the charge is incorrect. They are requesting documentation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What documents do I need? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about CD rates and required documentation, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for all morning but I'm getting a blank screen. I'm traveling and need access. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is traveling and has been unable to reset their password all morning due to a blank screen. They need urgent access to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what documentation is required and are there better options for my situation. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on foreign currency exchange, including documentation requirements and alternative options. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our ability to pay suppliers. We need this resolved within 24 hours. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is affecting their ability to pay suppliers. They need a resolution within 24 hours and are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for 3 days but I get an error message. I'm traveling and need access. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to log in for 3 days due to an error message. They are disappointed and need access to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what are the daily limits. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and daily limits. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I've never done this before. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help disputing a transaction for the first time and wants to know if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. The system won't accept my information. I cleared my browser cache. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements. The system is rejecting their information, even after they cleared their browser cache, and they are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Fee structure inquiry", "Description": "A first-time homebuyer is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for the past 2 days but I'm getting a blank screen. I'm traveling and need access. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to access online banking for 2 days due to a blank screen. They need access and find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for Paris?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my English assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? Your website isn't working for this. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help closing an old account because the website is not working. They are also asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, how long does processing take and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including processing times and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account for an elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help closing an old account. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $125 on over the weekend. I was told this would be waived. This violates our account agreement. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 maintenance fee, stating they were told it would be waived and that it violates their account agreement. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $125 on March 15th. I was told this would be waived. Your website said no fees. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 maintenance fee, stating they were told it would be waived and the website advertised no fees. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my English assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the current rates? I'm planning for retirement.", "output": { "Title": "Interest rate inquiry", "Description": "A customer who is planning for retirement is inquiring about current rates for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my stomach ache?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what documentation is required and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on joint accounts, including documentation requirements and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and are there better options for my situation. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on joint account options, including supported currencies and alternative solutions. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my research assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, how long does processing take and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including processing times and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. Are there any promotional offers? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for student loan options while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $125 on over the weekend. The transaction was domestic. I qualify for fee waivers. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 wire transfer fee on a domestic transaction, stating they qualify for a waiver. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and what happens if there's an error. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and error handling. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on wealth management services, including documentation requirements and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $45.50 on this morning. This is the third time this month. The fee was already reversed once. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a recurring overdraft fee of $45.50, charged for the third time this month, noting it was already reversed once. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I can't find the option in the app. I called but was on hold too long. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information. They cannot find the option in the app, experienced long phone wait times, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for several hours but the system times out. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer for several hours due to the system timing out. This is preventing them from paying urgent bills, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The system won't accept my information. I tried on different devices. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help adding a bill pay payee. The system is rejecting their information, even after they tried on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for several hours but it says my credentials are invalid. I'm traveling and need access. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is traveling and has been unable to reset their password for several hours due to an 'invalid credentials' error. They require immediate help to access their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is asking about the documentation required to open a business checking account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? Your website isn't working for this. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to stop a payment on a check because the website function is not working.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The page keeps timing out. I tried on different devices. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to download tax documents because the page is timing out, even after trying on different devices. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The system won't accept my information. I cleared my browser cache. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account before traveling next week. The system is rejecting their information, even after they cleared their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and daily limits. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for several hours but I'm getting a blank screen. I need to pay urgent bills. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to access online banking for several hours due to a blank screen. This is preventing them from paying urgent bills, and they require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the fees and what are the daily limits. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on estate planning accounts, including fees and daily limits. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account with specific requirements and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on this morning. I was told this would be waived. The fee was already reversed once. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating they were told it would be waived and it has been reversed once before. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for step-by-step guidance on how to close an old account for the first time.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. The page keeps timing out. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up two-factor authentication. The page is timing out, even after they watched a tutorial, and they are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you tell me a joke about computers?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The instructions are confusing. I've tried logging out and back in. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help updating their contact information. They find the instructions confusing and have already tried troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my parrot to sit?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help ordering new checks for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my girlfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I fix my laptop that's overheating?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is Dogecoin a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the current rates? I just started a new business.", "output": { "Title": "Interest rate inquiry", "Description": "A new business owner is inquiring about current rates for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent help closing an old account and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is NFTs a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, are there any restrictions and what are the daily limits. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including restrictions and daily limits. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, my automatic payments are failing. I need immediate resolution and compensation.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, a missing replacement card, and failing automatic payments. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help setting up a trust account with specific requirements and is asking about the time it will take to complete.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for all morning but it keeps crashing. I can't check my balance. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in or check their balance all morning due to the service crashing. They are requesting an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including restrictions and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I need to do this urgently. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding an authorized user and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I have specific requirements. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help stopping a payment on a check with specific requirements and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you tell me a joke about cats?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for the entire weekend but I'm getting a blank screen. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in all weekend due to a blank screen. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our cash flow significantly. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that has been ongoing for a week and is significantly affecting cash flow. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The page keeps timing out. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account before traveling next week. The page is timing out, even after troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I bake soup?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and an inability to access funds for groceries. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. Are there any promotional offers? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about promotional offers for mortgage refinancing.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my chemistry homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our ability to pay suppliers. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $125 on three days ago. This was at your own ATM. This violates our account agreement. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is formally disputing a $125 maintenance fee from an in-network ATM, stating it violates their account agreement.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. I can't find the option in the app. I cleared my browser cache. I need this done today.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs urgent help setting up mobile banking today. They cannot find the option in the app, even after clearing their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is having trouble linking an external account due to confusing instructions and long phone wait times. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our ability to pay suppliers. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on immigration?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and resulting late fees. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is asking for help stopping a payment on a check for the first time and is inquiring about the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and are there better options for my situation. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and alternative options. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. Are there any promotional offers? I have excellent credit.", "output": { "Title": "Product/service information request", "Description": "A customer with excellent credit is inquiring about promotional offers for mortgage refinancing.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. Are there any promotional offers? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for a home equity line of credit (HELOC), as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what documentation is required and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on trust account services, including documentation requirements and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the best English restaurant in downtown?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on the president?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? Your website isn't working for this. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to set up a trust account because the website function is not working.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help closing an old account and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $12 on March 15th. My account had sufficient funds. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 ATM fee, stating they had sufficient funds and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and do you offer phone support. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including tax implications and phone support. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for all morning but I'm getting a blank screen. My rent payment is due. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all morning due to a blank screen. This is preventing a rent payment, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. The system won't accept my information. I called but was on hold too long. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help configuring account alerts for their employer. The system is rejecting their information, and they experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including restrictions and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and failing automatic payments. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Interest rate inquiry", "Description": "A first-time homebuyer is inquiring about CD rates and any associated fees.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and an inability to access funds for groceries. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? This is for my elderly parent. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction for their elderly parent and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the requirements? I need this for tax purposes.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for investment options, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. Are there any promotional offers? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about promotional offers for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm comparing different banks.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about home equity line of credit (HELOC) fees while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, no one responded to my secure message. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, an unanswered secure message, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what documentation is required and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on small business loans, including documentation requirements and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is NFTs a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to dispute a transaction.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting their business credit. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required to open a high-yield savings account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the requirements? I'm a current customer.", "output": { "Title": "Application requirements inquiry", "Description": "A current customer is inquiring about the requirements for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I have specific requirements. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help consolidating accounts with specific requirements and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and is there insurance coverage. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including tax implications and insurance coverage. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. I keep getting an error message. I've updated the app. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help enrolling in online statements today. They are receiving an error message, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the benefits? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the benefits of a home equity line of credit (HELOC) as they are comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $125 on last month. I paid on time. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 annual fee from last month, stating they paid on time and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for a week but I get an error message. Payroll deposits need verification. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for a week due to an error message. This is preventing payroll deposit verification, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, how long does processing take and are there better options for my situation. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including processing times and alternative options for their situation. They requested the details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help closing an old account and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting employee payments. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting employee payments. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I've updated the app. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents before traveling next week. They are receiving an error message, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our ability to pay suppliers. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $15.99 on 02/28. This was at your own ATM. I was never informed about this fee. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 maintenance fee from an in-network ATM, stating they were never informed about it. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? Your website isn't working for this. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account because the website is not working. They are also asking if the setup can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The page keeps timing out. I watched the tutorial video. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to update their contact information because the page is timing out, even after watching a tutorial. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the benefits? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is asking about the benefits of refinancing their mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What documents do I need? I'm a current customer.", "output": { "Title": "Application requirements inquiry", "Description": "A current customer is inquiring about the documentation required for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Fee structure inquiry", "Description": "A first-time homebuyer is inquiring about the fees associated with the bank's investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? Your website isn't working for this. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to stop a payment on a check because the website function is not working.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. The system won't accept my information. I cleared my browser cache. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to update their contact information as the system rejects it, despite clearing their cache. This issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting employee payments. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, which is now affecting employee payments. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. How long is the application process? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for a high-yield savings account, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The system won't accept my information. I watched the tutorial video. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to download tax documents because the system rejects their information, even after watching a tutorial. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an annual fee of $12 on three days ago. I paid on time. This charge is incorrect. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 annual fee from three days ago, stating they paid on time and the charge is incorrect. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't recieved my replacement card. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, they have not received a replacement, and their credit score has been impacted. They request escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what are the fees and is there insurance coverage. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on mobile deposit limits, including fees and insurance coverage. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about the benefits of CDs and their current rates.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and is there insurance coverage. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about trust account services, specifically asking about tax implications and insurance coverage. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. I keep getting an error message. I've tried logging out and back in. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer is unable to set up two-factor authentication due to a persistent error message, despite troubleshooting. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, how long does processing take and can this be done online. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including processing times and online application options. They have also requested the forms be sent to them.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and what are the daily limits. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and daily limits. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The system won't accept my information. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. The system is rejecting their information, despite trying on multiple devices. They are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what documentation is required and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking about international wire transfer requirements, including documentation and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Our bills are due today. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction that has specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $15.99 on last Tuesday. I paid on time. This charge is incorrect. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 foreign transaction fee, stating they paid on time and the charge is incorrect. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting their ability to pay suppliers. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that has been ongoing for a week and is affecting daily operations. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the minimum balances? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about minimum balance requirements for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $250 on last Tuesday. I have overdraft protection. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 late payment fee, stating they have overdraft protection and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. How long is the application process? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for student loans, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and an inability to access funds for groceries. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the best math restaurant in near me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is requesting information about estate planning accounts, specifically about restrictions and error handling. They have asked for details to be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. It says my account is not eligible. I watched the tutorial video. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help configuring account alerts. They are receiving an 'ineligible account' error, even after watching a tutorial video.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $45.50 on this morning. I paid on time. I qualify for fee waivers. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 late payment fee charged this morning, stating they paid on time and qualify for a waiver. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the weather forecast for Sydney?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, are there any restrictions and are there better options for my situation. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on mobile deposit limits, including any restrictions and alternative options for their specific situation. They requested the details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the fees? I just started a new business.", "output": { "Title": "Interest rate inquiry", "Description": "A new business owner is inquiring about CD rates and any associated fees.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $125 on 02/28. This was at your own ATM. Your website said no fees. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 maintenance fee from an in-network ATM, stating the website advertised no fees. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. I can't find the option in the app. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding a bill pay payee today. They cannot find the option in the app and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required to open a business checking account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the documentation required for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, how long does processing take and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about trust account services, specifically processing times and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I've updated the app. It's affecting my other services.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. They are receiving an 'ineligible account' error, even after updating the app, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for 3 days but it keeps crashing. Payroll deposits need verification. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 3 days due to it crashing. This is preventing payroll deposit verification, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The instructions are confusing. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking before traveling next week. They find the instructions confusing and have already tried troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our daily operations. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting daily operations. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. Are there any promotional offers? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about promotional offers for high-yield savings accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current student loan rates, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for the past 2 days but it freezes on the login screen. I'm traveling and need access. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to reset their password for 2 days because the login screen freezes. They are disappointed and need access to their account.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help closing an old account and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on yesterday. I was told this would be waived. This violates our account agreement. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 wire transfer fee, stating they were told it would be waived and that it violates their account agreement. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. The page keeps timing out. I've tried logging out and back in. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to enroll in online statements today but the page is timing out, even after troubleshooting. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for a week but I'm getting a blank screen. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for a week due to a blank screen. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including restrictions and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I've updated the app. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements before traveling next week. They are receiving an 'ineligible account' error, even after updating the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help disputing a transaction. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for since yesterday but the system times out. Important transactions are pending. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer since yesterday because the system is timing out. This is preventing important transactions, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our business credit. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their business credit. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? This is for my elderly parent. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on applying for overdraft protection for their elderly parent.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our daily operations. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is affecting daily operations. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and failing automatic payments. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the fees and do you offer phone support. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about trust account services, specifically asking about fees and phone support. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking about foreign currency exchange, including restrictions and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, how long does processing take and are there better options for my situation. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, including processing times and alternative options. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting employee payments. We need this resolved within 24 hours. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting employee payments. They need a resolution within 24 hours and a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our ability to pay suppliers. Payroll is due tomorrow. Provide a timeline for resolution.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting their ability to pay suppliers. With payroll due tomorrow, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and do you offer phone support. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about joint accounts, asking about supported currencies and phone support. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on climate change?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $5 on three days ago. I paid on time. I qualify for fee waivers. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 foreign transaction fee, stating they paid on time and qualify for a waiver. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the benefits? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about the benefits of premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the current rates? I'm comparing different banks.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current rates for business checking accounts while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. Are there any promotional offers? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for investment options, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for 3 days but I get an error message. Payroll deposits need verification. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 3 days due to an error message. This is preventing payroll deposit verification, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a critical payroll processing failure that is significantly affecting cash flow. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the tax implications and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, focusing on tax implications and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for several hours but it freezes on the login screen. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for several hours because it freezes at the login screen. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I'm comparing different banks.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about the benefits of CDs and their current rates as they compare different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my stomach ache?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an unanswered secure message, and failing automatic payments. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction with specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help stopping a payment on a check for the first time and needs to know which forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. How long is the application process? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about the application process duration for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for premium credit cards, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what documentation is required and what are the daily limits. I'd like to schedule an appointment.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on estate planning accounts, including documentation requirements and daily limits. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I need to do this urgently. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help adding an authorized user and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on last month. I was told this would be waived. I was never informed about this fee. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is formally disputing a $250 wire transfer fee, stating they were told it would be waived and were never informed about it.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what are the fees and are there better options for my situation. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is seeking information on joint account options, including fees and alternative solutions for their situation. They have requested details via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I've never done this before. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help disputing a transaction for the first time and wants to know if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and are there better options for my situation. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, focusing on tax implications and alternative options. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I have specific requirements. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help ordering checks with specific requirements and is asking about the time it will take to complete.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I'm doing this from overseas. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is overseas and needs assistance consolidating their accounts. They are asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on the president?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for all morning but the page won't load. Payroll deposits need verification. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all morning because the page won't load. This is preventing payroll deposit verification, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our daily operations. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting daily operations. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, how long does processing take and what are the daily limits. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and daily limits. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the fees and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about foreign currency exchange, specifically asking about fees and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for all morning but the page won't load. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all morning because the page won't load. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the tax implications and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what currencies are supported and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about mobile deposit limits, specifically regarding supported currencies and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and what happens if there's an error. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and error handling. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I called but was on hold too long. I need this done today.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs to enroll in online statements today but is receiving an 'ineligible account' error and experienced long phone wait times. They require assistance.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, what currencies are supported and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about international wire transfers, asking about supported currencies and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I'm doing this from overseas. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help adding an authorized user. They are asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. It says my account is not eligible. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They are receiving an 'ineligible account' error, even after watching a tutorial, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and do you offer phone support. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and phone support availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the minimum balances? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about CD rates and minimum balances, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What documents do I need? I'm a first-time homebuyer.", "output": { "Title": "Application requirements inquiry", "Description": "A first-time homebuyer is inquiring about the documentation required for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I grill chicken?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what are the fees and do you offer phone support. Send me the application forms.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on mobile deposit limits, including fees and phone support availability. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is having trouble linking an external account due to confusing instructions and long phone wait times. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to pay my bills online for a week but I'm getting a blank screen. Important transactions are pending. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to pay bills online for a week due to a blank screen. This is preventing important transactions, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Who won the soccer game last night?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Who won the hockey game last night?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? This is for my elderly parent. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help closing an old account for their elderly parent and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for 3 days but the system times out. I'm traveling and need access. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to access online banking for 3 days due to the system timing out. They need access and find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the fees? I'm a first-time homebuyer.", "output": { "Title": "Interest rate inquiry", "Description": "A first-time homebuyer is inquiring about CD rates and any associated fees.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. Are there any promotional offers? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about promotional offers for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. The instructions are confusing. I tried on different devices. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help configuring account alerts. They find the instructions confusing and have already tried on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I can't find the option in the app. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They cannot find the option in the app and have already tried troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for several hours but it keeps crashing. I can't check my balance. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password for several hours due to the service crashing. This is preventing them from checking their balance, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about science?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our ability to pay suppliers. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting their ability to pay suppliers. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our business credit. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their business credit. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a maintenance fee of $72.48 on last Tuesday. This account is supposed to be fee-free. This charge is incorrect. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 maintenance fee, stating their account is supposed to be fee-free and the charge is incorrect.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. It says my account is not eligible. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help enrolling in online statements. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is a first-time applicant for overdraft protection and is asking for guidance and the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what documentation is required and are there better options for my situation. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on wealth management services, including documentation requirements and alternative options. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? My financial advisor recommended this.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the documentation required for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required to open a high-yield savings account.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $5 on three days ago. My account had sufficient funds. This charge is incorrect. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is disputing a $5 wire transfer fee, stating they had sufficient funds and the charge is incorrect. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for opening a high-yield savings account while comparing options across different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the requirements to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and what happens if there's an error. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfer requirements, including restrictions and error handling. They have also requested the application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $35 on last month. The transaction was domestic. Your website said no fees. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 late payment fee on a domestic transaction, stating the website advertised no fees. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and do you offer phone support. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and phone support. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to pay my bills online for several hours but the system times out. My rent payment is due. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to pay bills online for several hours due to the system timing out. This is preventing a rent payment, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting their business credit. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my physics homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up two-factor authentication. The system won't accept my information. I've updated the app. This is for my business.", "output": { "Title": "Setup assistance requested", "Description": "A business customer needs help setting up two-factor authentication. The system is rejecting their information, even after they updated the app.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $12 on this morning. I have overdraft protection. The fee was already reversed once. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 foreign transaction fee, stating they have overdraft protection and the fee was already reversed once. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and is there insurance coverage. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on small business loans, including tax implications and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account for an elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I'm doing this from overseas. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help disputing a transaction. They are also asking if the dispute can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, what are the fees and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on estate planning accounts, including fees and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our business credit. This has been ongoing for a week. We're considering switching banks.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, an issue that has been ongoing for a week and is affecting their business credit. They are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to add an authorized user.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my programming assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our business credit. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal has been malfunctioning for a week, affecting their business credit. They are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my boyfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. The system won't accept my information. I called but was on hold too long. I'm traveling next week.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking before traveling next week. The system is rejecting their information, and they experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on the president?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for all morning but I get an error message. Important transactions are pending. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in all morning due to an error message. This is preventing important transactions, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What should I buy my friend for their birthday?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the tax implications and are there better options for my situation. Send me the application forms.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including tax implications and alternative options. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I've updated the app. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They find the instructions confusing, have updated the app, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. What are the fees? My financial advisor recommended this.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is inquiring about fees for business checking accounts, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for the entire weekend but the page won't load. Important transactions are pending. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in all weekend because the page will not load. This is preventing important transactions, and they require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $35 on last Tuesday. The transaction was domestic. I qualify for fee waivers. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 foreign transaction fee on a domestic transaction, stating they qualify for a waiver. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for several hours but the system times out. Important transactions are pending. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check for several hours due to the system timing out. This is preventing important transactions, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. I can't find the option in the app. I've updated the app. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding a bill pay payee for their employer. They cannot find the option in the app, even after updating it.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. I need immediate resolution and compensation.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, a missing replacement card, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, how long does processing take and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including processing times and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I need to do this urgently. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs urgent help stopping a payment on a check and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. It says my acount is not eligible. I watched the tutorial video. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They are receiving an 'ineligible account' error, even after watching a tutorial.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. Payroll is due tomorrow. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is complaining that slow wire transfer processing is affecting their ability to pay suppliers. With payroll due tomorrow, they are considering changing banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you tell me a joke about coffee?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for a week but the page won't load. I need to pay urgent bills. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to log in for a week because the page will not load. This is preventing them from paying urgent bills, and they are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for since yesterday but it freezes on the login screen. I'm traveling and need access. I need immediate help.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to deposit a check since yesterday because the app freezes on the login screen. They require immediate help to access their funds.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my partner?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $72.48 on yesterday. My account had sufficient funds. I qualify for fee waivers. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 ATM fee, stating they had sufficient funds and qualify for a waiver.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer is asking for help stopping a payment on a check for the first time and is inquiring about the process duration.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the current rates? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is inquiring about the current rates for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your business checking accounts. How long is the application process? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about the application process duration for business checking accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, how long does processing take and can this be done online. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including processing times and online availability. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the requirements? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the requirements for refinancing their mortgage.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's your opinion on immigration?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the tax implications and what happens if there's an error. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, focusing on tax implications and error handling. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. What are the current rates? My financial advisor recommended this.", "output": { "Title": "Interest rate inquiry", "Description": "Customer is inquiring about current rates for a high-yield savings account, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. Are there any promotional offers? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about promotional offers for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? Your website isn't working for this. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help disputing a transaction because the website is not working. They are also asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $250 on three days ago. The transaction was domestic. Your website said no fees. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 foreign transaction fee on a domestic transaction, stating the website advertised no fees. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, how long does processing take and do you offer phone support. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and phone support. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? Your website isn't working for this. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help applying for overdraft protection because the website is not working. They are also asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I'm doing this from overseas. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs step-by-step guidance on how to stop a payment on a check.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help consolidating their accounts for the first time and needs to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, how long does processing take and can this be done online. Please email me the details.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including processing times and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, are there any restrictions and do you offer phone support. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including restrictions and phone support. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the score of the Yankees game?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for 3 days but it says my credentials are invalid. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to view their statements for 3 days due to an 'invalid credentials' error. This is preventing them from paying urgent bills, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I'm planning for retirement.", "output": { "Title": "Application requirements inquiry", "Description": "A customer who is planning for retirement is asking about the documentation required for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $12 on this morning. This was at your own ATM. I qualify for fee waivers. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is formally disputing a $12 late payment fee from an in-network ATM, stating they qualify for a waiver.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for since yesterday but it says my credentials are invalid. Important transactions are pending. This is extremely frustrating.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password since yesterday due to an 'invalid credentials' error. This is preventing important transactions, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help with consolidating their accounts for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for since yesterday but the system times out. I need to pay urgent bills. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in since yesterday due to the system timing out. This is preventing them from paying urgent bills, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our ability to pay suppliers. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing has been affecting their ability to pay suppliers for a week. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you write a poem about science?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for the past 2 days but it says my credentials are invalid. I need to pay urgent bills. This is extremely frustrating.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for 2 days due to an 'invalid credentials' error. This is preventing them from paying urgent bills, and they are extremely frustrated.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, no one responded to my secure message. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an unanswered secure message, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposit limits. Specifically, what documentation is required and are there better options for my situation. Please have a specialist contact me.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on mobile deposit limits, including documentation requirements and alternative options. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our business credit. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is unable to access their line of credit, which is affecting their business credit. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? This is for my elderly parent. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on applying for overdraft protection for their elderly parent.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me apply for overdraft protection? I've never done this before. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer is a first-time applicant for overdraft protection and requires step-by-step guidance through the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about the application process duration for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to view my statements for a week but it says my credentials are invalid. Payroll deposits need verification. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to view their statements for a week due to an 'invalid credentials' error. This is preventing payroll deposit verification, and they require immediate help.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me add an authorized user? This is for my elderly parent. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding an authorized user for their elderly parent and is asking what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to make a transfer for all morning but the page won't load. My rent payment is due. I need immediate help.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to make a transfer all morning because the page will not load. This is preventing a rent payment, and they require immediate help.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What movie should I watch tonight?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The page keeps timing out. I cleared my browser cache. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents before traveling next week. The page is timing out, even after they cleared their browser cache.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The page keeps timing out. I've tried logging out and back in. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help linking an external account before traveling next week. The page is timing out, even after troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $12 on last month. The transaction was domestic. The fee was already reversed once. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is formally disputing a $12 ATM fee on a domestic transaction, noting that the fee has been reversed once before.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our business credit. This has been ongoing for a week. Provide a timeline for resolution.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is reporting that an unannounced increase in merchant services fees has been affecting their business credit for a week. They are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to deposit a check through the app for the past 2 days but it says my credentials are invalid. I can't check my balance. I'm very disappointed.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to deposit a check or check their balance for 2 days due to an 'invalid credentials' error. They are very disappointed.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the minimum balances? I have excellent credit.", "output": { "Title": "Product/service information request", "Description": "A customer with excellent credit is inquiring about minimum balance requirements for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the minimum balances? My financial advisor recommended this.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about mortgage refinancing and minimum balances, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. It says my account is not eligible. I called but was on hold too long. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help updating their contact information before traveling next week. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I watched the tutorial video. Tax deadline is approaching.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They are receiving an error message, even after watching a tutorial, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. How long will this take.", "output": { "Title": "Process guidance needed", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about the time required for the process.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $45.50 on this morning. I have overdraft protection. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 ATM fee, stating they have overdraft protection and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is Dogecoin a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I fix my printer that's frozen?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. Are there any promotional offers? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about promotional offers for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on this morning. This account is supposed to be fee-free. The fee was already reversed once. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating their account is fee-free and the fee was already reversed once. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting employee payments. This has been ongoing for a week. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing has been affecting employee payments for a week. They are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, how long does processing take and is there insurance coverage. Send me the application forms.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including processing times and insurance coverage. They have also requested application forms.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in refinancing my mortgage. What are the minimum balances? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is interested in refinancing their mortgage and is asking about minimum balance requirements while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our vendor relationships. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, affecting vendor relationships. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about small business loans. Specifically, what are the tax implications and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is seeking information on small business loans, focusing on tax implications and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to log into my account for since yesterday but the system times out. Payroll deposits need verification. Please resolve this urgently.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to log in since yesterday due to the system timing out. This is preventing payroll deposit verification, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the cash management portal is not working properly. This is affecting our cash flow significantly. Our bills are due today. We're considering switching banks.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that the cash management portal is malfunctioning, significantly affecting cash flow. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. I keep getting an error message. I've updated the app. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to download tax documents due to a persistent error message, despite updating the app. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What movie should I watch tonight?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, how long does processing take and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on foreign currency exchange, including processing times and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $250 on over the weekend. I have overdraft protection. The fee was already reversed once. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 overdraft fee, stating they have overdraft protection and the fee was already reversed once. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me with my history homework?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, the mobile app shows incorrect balance. To make matters worse, I'm being charged late fees. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: an ATM malfunctioned and kept their card, an incorrect mobile app balance, and resulting late fees. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $45.50 on over the weekend. I paid on time. This violates our account agreement. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is formally disputing a $45.50 late payment fee, stating they paid on time and that the charge violates their account agreement.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for since yesterday but the system times out. I can't check my balance. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app since yesterday due to the system timing out. This is preventing them from checking their balance, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the requirements? I'm comparing different banks.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for student loan options while comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $5 on this morning. This was at your own ATM. The fee was already reversed once. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $5", "Description": "Customer is formally disputing a $5 ATM fee from an in-network ATM, noting that the fee has been reversed once before.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, I can't access my funds for groceries. Please escalate this to a manager.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and an inability to access funds for groceries. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the requirements? My financial advisor recommended this.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is inquiring about the requirements for premium credit cards, as recommended by their financial advisor.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning acounts. Specifically, what are the tax implications and can this be done online. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, focusing on tax implications and online availability. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help linking an external account. The page keeps timing out. I've tried logging out and back in. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer is unable to link an external account because the page is timing out, despite troubleshooting. The issue is now affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Is Ethereum a good investment right now?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, how long does processing take and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including processing times and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a late payment fee of $12 on 02/28. I have overdraft protection. This charge is incorrect. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 late payment fee, stating they have overdraft protection and the charge is incorrect. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: I was charged duplicate fees on my account. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: duplicate fees, rude customer service, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me stop payment on a check? I've never done this before. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help stopping a payment on a check for the first time and wants to know if there are any associated fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Check Services", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help updating my contact information. I keep getting an error message. I called but was on hold too long. This is for my business.", "output": { "Title": "Customer requires assistance", "Description": "A business customer needs help updating their contact information. They are receiving an error message and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in opening a high-yield savings account. Are there any promotional offers? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about promotional offers for high-yield savings accounts.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $35 on 02/28. I have overdraft protection. I was never informed about this fee. Please reverse this immediately.", "output": { "Title": "Unexpected fee/charge complaint - $35", "Description": "Customer is disputing a $35 foreign transaction fee, stating they have overdraft protection and were never informed of the fee. They are requesting an immediate reversal.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help setting up mobile banking. It says my account is not eligible. I tried on different devices. Tax deadline is approaching.", "output": { "Title": "Setup assistance requested", "Description": "Customer needs help setting up mobile banking. They are receiving an 'ineligible account' error, have tried on multiple devices, and are concerned about an approaching tax deadline.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our business credit card was declined for a large purchase. This is affecting our cash flow significantly. Our bills are due today. Please escalate to business banking immediately.", "output": { "Title": "Card service malfunction or issue", "Description": "A business owner's credit card was declined for a large purchase, significantly affecting cash flow. With bills due today, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our vendor relationships. Our bills are due today. We're considering switching banks.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is complaining about an unannounced increase in merchant services fees, which is affecting vendor relationships. With bills due today, they are threatening to switch banks.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, customer service was rude when I called. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Customer service complaint", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, rude customer service, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the fees? I'm planning for retirement.", "output": { "Title": "Fee structure inquiry", "Description": "A customer who is planning for retirement is inquiring about the fees for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction for their elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the benefits? I'm comparing different banks.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the benefits of student loan options as they are comparing different banks.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about your mobile deposite limits. Specifically, how long does processing take and is there insurance coverage. Please have a specialist contact me.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on mobile deposit limits, including processing times and insurance coverage. They have requested contact from a specialist.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to access online banking for several hours but it says my credentials are invalid. I'm traveling and need access. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is traveling and has been unable to access online banking for several hours due to an 'invalid credentials' error. They need urgent access to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I'm doing this from overseas. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help closing an old account. They are asking if there are any fees involved in the process.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What are the benefits? I just started a new business.", "output": { "Title": "Product/service information request", "Description": "A new business owner is inquiring about the benefits of premium credit cards.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $15.99 on March 15th. I paid on time. I was never informed about this fee. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $15.99", "Description": "Customer is disputing a $15.99 overdraft fee, stating they paid on time and were never informed of the fee. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my puppy to sit?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? This is for my elderly parent. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help disputing a transaction for their elderly parent and is asking if the action can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm planning for retirement.", "output": { "Title": "Product/service information request", "Description": "A customer who is planning for retirement is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. What are the benefits? I'm a current customer.", "output": { "Title": "Interest rate inquiry", "Description": "A current customer is inquiring about the benefits of CDs and their current rates.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Our bills are due today. Provide a timeline for resolution.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With bills due today, they are requesting a timeline for resolution.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and what happens if there's an error. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, focusing on tax implications and error handling. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $45.50 on yesterday. This was at your own ATM. This charge is incorrect. I need to speak with a supervisor.", "output": { "Title": "Unexpected fee/charge complaint - $45.50", "Description": "Customer is disputing a $45.50 overdraft fee from an in-network ATM, stating the charge is incorrect. They are requesting to speak with a supervisor.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $125 on last month. I paid on time. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $125", "Description": "Customer is disputing a $125 ATM fee, stating they paid on time and the website advertised no fees. They are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me order new checks? I'm doing this from overseas. Can this be reversed later.", "output": { "Title": "Customer requires assistance", "Description": "Customer is overseas and needs help ordering new checks. They are also asking if the order can be reversed later.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Check Services", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an overdraft fee of $12 on last Tuesday. This account is supposed to be fee-free. I qualify for fee waivers. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $12", "Description": "Customer is disputing a $12 overdraft fee, stating their account is fee-free and they qualify for a waiver. They are requesting documentation for the charge.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the minimum balances? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about minimum balance requirements for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, payroll processing failed yesterday. This is affecting our daily operations. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting a payroll processing failure that is affecting daily operations. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about estate planning accounts. Specifically, are there any restrictions and what are the daily limits. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on estate planning accounts, including restrictions and daily limits. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. What documents do I need? I just started a new business.", "output": { "Title": "Application requirements inquiry", "Description": "A new business owner is asking about the documentation required to apply for a premium credit card.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Should I break up with my girlfriend?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in your premium credit cards. How long is the application process? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about the application process duration for premium credit cards, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Card Services", "Service": "Credit Card Services", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, what are the fees and can this be done online. Can someone call me this afternoon.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on wealth management services, including fees and online availability. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. Can someone call me this afternoon.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including restrictions and error handling. They have requested a call back this afternoon.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. How long is the application process? I'm planning for retirement.", "output": { "Title": "Interest rate inquiry", "Description": "A customer who is planning for retirement is inquiring about the application process duration for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What are the benefits? I'm a current customer.", "output": { "Title": "Product/service information request", "Description": "A current customer is inquiring about the benefits of a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Text message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, I'm being charged late fees. This needs to be fixed today.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "Customer is reporting multiple issues: a declined debit card, a missing replacement card, and resulting late fees. They require the situation to be fixed today.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, the mobile app shows incorrect balance. To make matters worse, I can't access my funds for groceries. I need immediate resolution and compensation.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: a declined debit card, an incorrect mobile app balance, and an inability to access funds for groceries. They demand immediate resolution and compensation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help downloading my tax documents. The instructions are confusing. I called but was on hold too long. It's affecting my other services.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help downloading tax documents. They find the instructions confusing, experienced long phone wait times, and the issue is affecting other services.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "What's the best programming restaurant in in town?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you do my math assignment for me?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, we can't access our line of credit. This is affecting our cash flow significantly. Payroll is due tomorrow. We need a dedicated representative.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that they cannot access their line of credit, which is significantly affecting cash flow. With payroll due tomorrow, they are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me close an old account? I've never done this before. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer is asking for help closing an old account for the first time and wants to know their options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a wire transfer fee of $250 on last Tuesday. This account is supposed to be fee-free. Your website said no fees. Credit my account today.", "output": { "Title": "Unexpected fee/charge complaint - $250", "Description": "Customer is disputing a $250 wire transfer fee, stating their account is fee-free and the website advertised no fees. They are requesting an immediate credit to their account.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for a week but the page won't load. My rent payment is due. Please resolve this urgently.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app for a week because the page will not load. This is preventing a rent payment, and they request an urgent resolution.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in a home equity line of credit. What documents do I need? I have excellent credit.", "output": { "Title": "Application requirements inquiry", "Description": "A customer with excellent credit is inquiring about the documentation required for a home equity line of credit (HELOC).", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to reset my password for several hours but it freezes on the login screen. My rent payment is due. This is unacceptable.", "output": { "Title": "Service issue requiring resolution", "Description": "Customer has been unable to reset their password for several hours because the login screen freezes. This is preventing a rent payment, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "In-person meeting" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. What are the fees? I just started a new business.", "output": { "Title": "Fee structure inquiry", "Description": "A new business owner is inquiring about the fees for investment options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: the ATM ate my card yesterday. Additionally, I haven't received my replacement card. To make matters worse, I can't access my funds for groceries. This needs to be fixed today.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple critical issues: an ATM malfunctioned and kept their card, they have not received a replacement, and they are now unable to access funds for groceries. They require an immediate fix.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about wealth management services. Specifically, are there any restrictions and what happens if there's an error. I'd prefer to discuss this over the phone.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on wealth management services, including restrictions and error handling. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my cough?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in investment options. Are there any promotional offers? I need this for tax purposes.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about promotional offers for investment options, mentioning that it is for tax purposes.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged a foreign transaction fee of $72.48 on 02/28. My account had sufficient funds. This violates our account agreement. Consider this a formal dispute.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is formally disputing a $72.48 foreign transaction fee, stating they had sufficient funds and that the charge violates their account agreement.", "Ticket Type": "complaint", "Severity": "High", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I need to do this urgently. What forms do I need.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs urgent help disputing a transaction and wants to know what forms are required.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help adding a payee for bill pay. The page keeps timing out. I've tried logging out and back in. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help adding a bill pay payee for their employer. The page is timing out, even after troubleshooting.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "External Account Linking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in CD rates. How long is the application process? I have excellent credit.", "output": { "Title": "Interest rate inquiry", "Description": "A customer with excellent credit is inquiring about the application process duration for CDs.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, customer service was rude when I called. To make matters worse, my automatic payments are failing. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, rude customer service, and failing automatic payments. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about international wire transfer requirements. Specifically, are there any restrictions and is there insurance coverage. I'd prefer to discuss this over the phone.", "output": { "Title": "Application requirements inquiry", "Description": "Customer is asking for information on international wire transfers, including restrictions and insurance coverage. They would prefer to discuss this over the phone.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What documents do I need? I'm a first-time homebuyer.", "output": { "Title": "Application requirements inquiry", "Description": "A first-time homebuyer is inquiring about the documentation required for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about foreign currency exchange. Specifically, what are the fees and can this be done online. Please email me the details.", "output": { "Title": "Fee structure inquiry", "Description": "Customer is asking for information on foreign currency exchange, including fees and online availability. They have requested the details be sent via email.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our cash flow significantly. Payroll is due tomorrow. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is significantly affecting cash flow. With payroll due tomorrow, they are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me set up a trust account? I have specific requirements. What are my options.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help setting up a trust account with specific requirements and is asking about their available options.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, I haven't received my replacement card. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, a missing replacement card, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help configuring account alerts. It says my account is not eligible. I called but was on hold too long. My employer needs this.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help configuring account alerts for their employer. They are receiving an 'ineligible account' error and experienced long phone wait times.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I'm interested in student loan options. What are the minimum balances? I'm a first-time homebuyer.", "output": { "Title": "Product/service information request", "Description": "A first-time homebuyer is inquiring about minimum balance requirements for student loan options.", "Ticket Type": "inquiry", "Severity": "Low", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "How do I train my parrot to stop barking?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what are the tax implications and do you offer phone support. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is inquiring about trust account services, specifically asking about tax implications and phone support. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, our wire transfers are taking too long to process. This is affecting our cash flow significantly. We need this resolved within 24 hours. Please escalate to business banking immediately.", "output": { "Title": "Service issue requiring resolution", "Description": "A business owner is reporting that slow wire transfer processing is significantly affecting cash flow. They need a resolution within 24 hours and are requesting immediate escalation.", "Ticket Type": "complaint", "Severity": "High", "Department": "Payments & Transfers", "Service": "Wire Transfers", "Communication": "Manager contact requested" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "As a business owner, the merchant services fees have increased without notice. This is affecting our daily operations. This has been ongoing for a week. We need a dedicated representative.", "output": { "Title": "Unexpected fee/charge complaint", "Description": "A business owner is reporting that an unannounced increase in merchant services fees has been affecting their daily operations for a week. They are requesting a dedicated representative.", "Ticket Type": "complaint", "Severity": "High", "Department": "Business Banking", "Service": "Business Accounts", "Communication": "Video call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about trust account services. Specifically, what currencies are supported and is there insurance coverage. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on trust account services, including supported currencies and insurance coverage. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Investment Services", "Service": "Wealth Management", "Communication": "Secure message" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me consolidate my accounts? This is for my elderly parent. Are there any fees involved.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help consolidating accounts for their elderly parent and is asking about any potential fees.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Maintenance", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you diagnose my fever?", "output": { "Title": "Not extractable", "Description": "Not extractable", "Ticket Type": "Not extractable", "Severity": "Not extractable", "Department": "Not extractable", "Service": "Not extractable", "Communication": "Not extractable" }, "valid": false }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged multiple NSF fees of $72.48 on over the weekend. This is the third time this month. Your website said no fees. I want a full refund.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is disputing multiple NSF fees totaling $72.48, charged for the third time this month. They state the website advertised no fees and are requesting a full refund.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I've been trying to use the mobile app for the entire weekend but it freezes on the login screen. I need to pay urgent bills. This is unacceptable.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer has been unable to use the mobile app all weekend because it freezes at the login screen. This is preventing them from paying urgent bills, and they find the situation unacceptable.", "Ticket Type": "complaint", "Severity": "High", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my debit card was declined at three stores despite having funds. Additionally, no one responded to my secure message. To make matters worse, this has impacted my credit score. Please escalate this to a manager.", "output": { "Title": "Card service malfunction or issue", "Description": "Customer is reporting multiple issues: a declined debit card, an unanswered secure message, and a negative impact on their credit score. They are requesting escalation to a manager.", "Ticket Type": "complaint", "Severity": "High", "Department": "Card Services", "Service": "Debit & ATM Cards", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I was charged an ATM fee of $72.48 on yesterday. This is the third time this month. This charge is incorrect. Provide documentation for this charge.", "output": { "Title": "Unexpected fee/charge complaint - $72.48", "Description": "Customer is disputing a $72.48 ATM fee, charged for the third time this month, stating the charge is incorrect. They are requesting documentation.", "Ticket Type": "complaint", "Severity": "Medium", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Email" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Multiple issues: my mortgage payment increased without notice. Additionally, the mobile app shows incorrect balance. To make matters worse, this has impacted my credit score. I want a full explanation and refund.", "output": { "Title": "Technical issue with digital banking services", "Description": "Customer is reporting multiple issues: an unannounced mortgage payment increase, an incorrect mobile app balance, and a negative impact on their credit score. They are requesting a full explanation and a refund.", "Ticket Type": "complaint", "Severity": "High", "Department": "Loans & Mortgages", "Service": "Loan Products", "Communication": "Phone call" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "Can you help me dispute a transaction? I have specific requirements. Walk me through the steps.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs step-by-step guidance on how to dispute a transaction with specific requirements.", "Ticket Type": "asking for assistance", "Severity": "Low", "Department": "Account Management", "Service": "Account Fees & Disputes", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need help enrolling in online statements. The system won't accept my information. I tried on different devices. I'm traveling next week.", "output": { "Title": "Customer requires assistance", "Description": "Customer needs help enrolling in online statements before traveling next week. The system is rejecting their information, even after trying on different devices.", "Ticket Type": "asking for assistance", "Severity": "Medium", "Department": "Digital Banking", "Service": "Online & Mobile Banking", "Communication": "Not specified" }, "valid": true }, { "instruction": "You are a banking customer service assistant. Your only task is to analyze customer input and fill out the complaint/inquiry form with the required fields. Never answer questions or provide advice - only extract information and complete the form fields.", "input": "I need information about joint account options. Specifically, what currencies are supported and can this be done online. I'd like to schedule an appointment.", "output": { "Title": "Product/service information request", "Description": "Customer is asking for information on joint accounts, including supported currencies and online availability. They would also like to schedule an appointment.", "Ticket Type": "inquiry", "Severity": "Medium", "Department": "Retail Banking", "Service": "Personal Accounts", "Communication": "Not specified" }, "valid": true } ]