{"text": "### Human: What's my checking balance?\n### Assistant: For your security, please verify your identity with your account number\n### Human: Account number is 456789\n### Assistant: Thank you. You're verified and your session is now active for this visit. Your checking balance is $1,234.56 as of today at 10:12 AM. Would you like to view recent activity?", "intent": "account_balance"}
{"text": "### Human: What's my balance?\n### Assistant: Please verify your identity with the last 4 of SSN, phone on file, DOB, and member number\n### Human: 456789\n### Assistant: Verified. Your session is active. Which account would you like---Checking ---- 1234 or Savings ---- 5678?\n### Human: Savings\n### Assistant: Your savings balance is $3,200.00 as of today at 10:12 AM. Would you like the last 30 days of activity?", "intent": "account_balance"}
{"text": "### Human: Balance please\n### Assistant: Please verify your identity with last 4 SSN, phone, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Retrieving balances... Experiencing a short delay. Try again now or check another account?\n### Human: Try again\n### Assistant: Your checking balance is $1,234.56 as of today at 10:14 AM. Would you like recent transactions?", "intent": "account_balance"}
{"text": "### Human: Show my balance\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: SSN 0000, phone 000-000-0000, DOB 01/01/1900, member 000000\n### Assistant: Those details did not match our records. Please re-enter your details to proceed\n### Human: SSN 1111, phone 111-111-1111, DOB 02/02/1902, member 111111\n### Assistant: We couldn't verify your identity after multiple attempts. For your security, would you want us to escalate to a live agent?", "intent": "account_balance"}
{"text": "### Human: How much is in my checking account?\n### Assistant: For your security, please verify your identity with your account number\n### Human: 789123\n### Assistant: Thank you. You're verified. Your checking balance is $2,847.15 as of today. Would you like to see recent transactions?", "intent": "account_balance"}
{"text": "### Human: I need my account balance\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 5678, 555-123-4567, 03/15/1990, 789012\n### Assistant: Verified. Which account balance would you like: Checking ---- 5678 ($3,421.89) or Savings ---- 9012 ($8,765.43)?\n### Human: Checking\n### Assistant: Your checking balance is $3,421.89 as of today at 2:30 PM", "intent": "account_balance"}
{"text": "### Human: What's my current balance?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9012, 444-555-6666, 07/22/1985, 345678\n### Assistant: Verified. Your total balance across all accounts is $15,238.76. Would you like a breakdown by account?", "intent": "account_balance"}
{"text": "### Human: Check my savings balance\n### Assistant: For your security, please verify your identity with your account number\n### Human: 334455\n### Assistant: Thank you. You're verified. Your savings balance is $5,678.90 as of today at 3:45 PM", "intent": "account_balance"}
{"text": "### Human: Tell me my account balances\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 2345, 777-888-9999, 11/30/1978, 456789\n### Assistant: Verified. Your account balances: Checking ---- 1234: $1,234.56, Savings ---- 5678: $3,200.00, Money Market ---- 9012: $12,500.00", "intent": "account_balance"}
{"text": "### Human: What do I have in my accounts?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 3456, 222-333-4444, 05/05/1995, 567890\n### Assistant: Verified. Your available balances: Checking: $876.54, Savings: $4,321.09, Credit Card: -$234.56", "intent": "account_balance"}
{"text": "### Human: Show me my money\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234\n### Assistant: I need additional verification. Please provide phone on file, DOB, and member number\n### Human: I don't remember\n### Assistant: I cannot provide account information without proper verification. Please contact customer service for assistance", "intent": "account_balance"}
{"text": "### Human: How much money do I have?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9999, 000-000-0000, 01/01/2000, 999999\n### Assistant: Those details did not match our records. Please try again with correct information", "intent": "account_balance"}
{"text": "### Human: Give me my balance\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I'm not giving you that information\n### Assistant: I understand your concern, but for security reasons, I cannot access your account information without proper verification", "intent": "account_balance"}
{"text": "### Human: What's in my bank account?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: SSN 1234\n### Assistant: I need complete verification including phone, DOB, and member number to proceed\n### Human: That's too much information\n### Assistant: I understand, but these security measures protect your accounts. Would you like to speak with a representative instead?", "intent": "account_balance"}
{"text": "### Human: Check balance\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: All zeros\n### Assistant: The verification information appears incorrect. Please provide your actual details or contact customer service", "intent": "account_balance"}
{"text": "### Human: My account balance now\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, wrong number, 01/01/1900, 000000\n### Assistant: Verification failed. Would you like to try again or speak with a representative?", "intent": "account_balance"}
{"text": "### Human: What's my available balance?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't have that information with me\n### Assistant: I cannot provide account details without verification. You can check your balance through online banking or mobile app with your login credentials", "intent": "account_balance"}
{"text": "### Human: Balance check\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Test data\n### Assistant: I cannot process your request with test data. Please provide your actual verification details", "intent": "account_balance"}
{"text": "### Human: How much is in account 123456?\n### Assistant: For security, I need to verify you're the account owner. Please provide last 4 SSN, phone on file, and DOB\n### Human: I'm just checking if this works\n### Assistant: I cannot provide account information without proper owner verification. This protects your financial security", "intent": "account_balance"}
{"text": "### Human: List my checking transactions for the last 30 days\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. You had 15 transactions: total credits $2,500.00; total debits $1,800.00. Notable: 04/10 Deposit $1,000.00; 04/15 Grocery -$75.32. Would you like more details?\n### Human: Show the next 5 transactions\n### Assistant: Here are the next 5 transactions: 04/18 Gas Station -$45.67, 04/20 Transfer +$300.00, 04/22 Online Shopping -$89.99, 04/25 ATM Withdrawal -$60.00, 04/28 Direct Deposit +$1,200.00", "intent": "transaction_history"}
{"text": "### Human: Show recent transactions for savings\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. For what period---last 7, 30, or custom dates?\n### Human: Last 7\n### Assistant: In the last 7 days, you had 6 transactions: 3 deposits totaling $850.00, 3 withdrawals totaling $225.50. Would you like to filter by deposits or debits?", "intent": "transaction_history"}
{"text": "### Human: Show deposits last week\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Which account? Checking ---- 1234 or Savings ---- 5678?\n### Human: Checking\n### Assistant: Last week's credits to Checking ---- 1234 total $1,200.00 across 3 deposits. Would you like details?", "intent": "transaction_history"}
{"text": "### Human: Show vacation account transactions\n### Assistant: Please verify your identity with last 4 SSN, phone, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Couldn't find that nickname. Choose from Checking ---- 1234 or Savings ---- 5678\n### Human: Checking ---- 1234\n### Assistant: For what period---last 7, 30, or custom dates?\n### Human: Last 7\n### Assistant: You had 15 transactions: total credits $2,500.00; total debits $1,800.00. Notable: 04/10 Deposit $1,000.00; 04/15 Grocery -$75.32. Would you like more details?", "intent": "transaction_history"}
{"text": "### Human: I need to see my recent transactions\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 5678, 555-123-4567, 03/15/1990, 789012\n### Assistant: Verified. Which account transactions would you like to see: Checking or Savings?\n### Human: Checking\n### Assistant: Your checking account had 12 transactions in the last 30 days. Total deposits: $3,200.00, Total withdrawals: $2,150.75", "intent": "transaction_history"}
{"text": "### Human: Transaction history for March\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9012, 444-555-6666, 07/22/1985, 345678\n### Assistant: Verified. For March 2024, you had 28 transactions across all accounts. Would you like a summary or detailed list?", "intent": "transaction_history"}
{"text": "### Human: Show me my spending this month\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 2345, 777-888-9999, 11/30/1978, 456789\n### Assistant: Verified. This month-to-date, you've spent $1,845.67 across all accounts. Top categories: Dining $324.50, Shopping $287.99, Groceries $256.43", "intent": "transaction_history"}
{"text": "### Human: Recent debit card purchases\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 3456, 222-333-4444, 05/05/1995, 567890\n### Assistant: Verified. Your last 10 debit card purchases: Amazon $45.67, Starbucks $5.43, Gas Station $38.92, Grocery Store $78.54, Target $125.89, Restaurant $67.85, Online Subscription $12.99, Pharmacy $23.45, Coffee Shop $4.75, Utility Payment $156.32", "intent": "transaction_history"}
{"text": "### Human: Where did my money go last week?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 4567, 333-444-5555, 09/18/1982, 678901\n### Assistant: Verified. Last week you had 8 transactions totaling $567.89 in spending. Largest expenses: Electronics Store $245.99, Department Store $123.45", "intent": "transaction_history"}
{"text": "### Human: Check my account activity\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 6789, 666-777-8888, 12/25/1999, 789012\n### Assistant: Verified. Your recent account activity shows 5 pending transactions and 12 cleared transactions in the last 7 days", "intent": "transaction_history"}
{"text": "### Human: I want to see transactions\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Just show me everything\n### Assistant: I need to verify your identity first to protect your account security. Please provide the requested information", "intent": "transaction_history"}
{"text": "### Human: Give me my transaction list\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't want to give you that\n### Assistant: I understand your privacy concerns, but I cannot access your transaction history without proper verification", "intent": "transaction_history"}
{"text": "### Human: Show all my purchases\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: SSN 1234\n### Assistant: I need complete verification including phone, DOB, and member number to access your purchase history", "intent": "transaction_history"}
{"text": "### Human: Transaction details\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: All ones\n### Assistant: The verification information appears to be placeholder data. Please provide your actual details", "intent": "transaction_history"}
{"text": "### Human: My spending history\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Test data 1234\n### Assistant: I cannot process your request with test data. Please provide your actual verification details", "intent": "transaction_history"}
{"text": "### Human: Where can I see my transactions?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I'm just asking how to see them\n### Assistant: You can view your transactions through online banking or our mobile app after logging in with your credentials", "intent": "transaction_history"}
{"text": "### Human: List transactions from account 123456\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't have access to that information right now\n### Assistant: I cannot provide transaction details without verification. You can access this information through our secure online banking portal", "intent": "transaction_history"}
{"text": "### Human: Transfer $200 from checking to savings today\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Confirm: From Checking ---- 1234 to Savings ---- 5678, $200.00, today. Proceed?\n### Human: Proceed\n### Assistant: Completed. Transaction ID #T-100200", "intent": "transfer"}
{"text": "### Human: Transfer $5,000 from checking to savings\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Your available balance in Checking ---- 1234 is $1,500.00. Enter a lower amount or choose another source account\n### Human: Make it $1,200 from checking\n### Assistant: Confirm: From Checking ---- 1234 to Savings ---- 5678, $1,200.00, today. Proceed?\n### Human: Proceed\n### Assistant: Completed. Transaction ID #T-100201. Would you like a receipt?", "intent": "transfer"}
{"text": "### Human: Transfer $100 to John's external account\n### Assistant: Please verify your identity with last 4 SSN, phone, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. External recipients aren't set up in chat. Please use online banking to add a recipient, then try again. Would you like to transfer to your Savings ---- 5678 instead?\n### Human: Yes, to Savings ---- 5678\n### Assistant: Confirm: From Checking ---- 1234 to Savings ---- 5678, $100.00, today. Proceed?\n### Human: Proceed\n### Assistant: Completed. Transaction ID #T-100202", "intent": "transfer"}
{"text": "### Human: Move $100 from checking\n### Assistant: Please verify your identity with last 4 SSN, phone, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Choose a destination: Savings ---- 5678 or list external recipients (if any)\n### Human: Cancel\n### Assistant: Canceled. No transfer was made", "intent": "transfer"}
{"text": "### Human: I want to transfer money to my savings\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 5678, 555-123-4567, 03/15/1990, 789012\n### Assistant: Verified. How much would you like to transfer and from which account?\n### Human: $500 from checking\n### Assistant: Confirm: Transfer $500.00 from Checking ---- 5678 to Savings ---- 9012, today. Proceed?\n### Human: Yes\n### Assistant: Completed. Transaction ID #T-100203. Transfer successful", "intent": "transfer"}
{"text": "### Human: Send $150 to my brother's account\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9012, 444-555-6666, 07/22/1985, 345678\n### Assistant: Verified. External transfers to individuals require recipient setup in online banking first. Would you like to transfer between your own accounts instead?\n### Human: No, I'll set it up online\n### Assistant: Understood. You can add external recipients through online banking, then return here to complete the transfer", "intent": "transfer"}
{"text": "### Human: Move funds from savings to checking\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 2345, 777-888-9999, 11/30/1978, 456789\n### Assistant: Verified. How much would you like to transfer?\n### Human: $750\n### Assistant: Confirm: Transfer $750.00 from Savings ---- 5678 to Checking ---- 1234, today. Proceed?\n### Human: Confirm\n### Assistant: Completed. Transaction ID #T-100204", "intent": "transfer"}
{"text": "### Human: Wire transfer to my business account\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 3456, 222-333-4444, 05/05/1995, 567890\n### Assistant: Verified. Wire transfers require additional verification and fees apply. Would you like to speak with a representative, or would you prefer a standard internal transfer?\n### Human: Internal transfer is fine\n### Assistant: Which accounts would you like to transfer between and for what amount?", "intent": "transfer"}
{"text": "### Human: Quick transfer $50\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 4567, 333-444-5555, 09/18/1982, 678901\n### Assistant: Verified. Quick transfer setup requires both source and destination accounts. From which account to which account?\n### Human: Checking to savings\n### Assistant: Confirm: Transfer $50.00 from Checking ---- 1111 to Savings ---- 2222, today. Proceed?\n### Human: Yes\n### Assistant: Completed. Transaction ID #T-100205", "intent": "transfer"}
{"text": "### Human: Schedule a recurring transfer\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 6789, 666-777-8888, 12/25/1999, 789012\n### Assistant: Verified. Recurring transfers are set up through online banking. Would you like to make a one-time transfer now instead?", "intent": "transfer"}
{"text": "### Human: I need to move money\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't have that information\n### Assistant: I cannot process transfers without proper verification. Please contact customer service or use online banking with your login credentials", "intent": "transfer"}
{"text": "### Human: Transfer all my money\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Just transfer everything\n### Assistant: For security reasons, I need specific details about the transfer amount and accounts. Please provide verification first", "intent": "transfer"}
{"text": "### Human: Send money to account 999999\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Test data\n### Assistant: I cannot process transfers with test verification data. Please provide your actual account verification details", "intent": "transfer"}
{"text": "### Human: Move $10,000 to external\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, wrong phone, 01/01/1900, 000000\n### Assistant: Verification failed. Large external transfers require enhanced security. Please visit a branch or call customer service", "intent": "transfer"}
{"text": "### Human: Instant transfer now\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I need it right away without verification\n### Assistant: I understand the urgency, but security protocols require identity verification for all transfers to protect your accounts", "intent": "transfer"}
{"text": "### Human: Zelle transfer $100\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Can you do Zelle transfers?\n### Assistant: Zelle transfers are handled through our mobile banking app. I can assist with internal account transfers between your own accounts", "intent": "transfer"}
{"text": "### Human: Make a payment on my auto loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Select loan: Auto Loan ---- 1234 or Personal Loan ---- 5678\n### Human: Auto Loan ---- 1234\n### Assistant: Select a source account: Checking ---- 1111 (Avail $1,500.00) or Savings ---- 2222 (Avail $3,200.00)\n### Human: Checking ---- 1111\n### Assistant: Pay full amount due $425.63 or enter a custom amount?\n### Human: Full amount due\n### Assistant: Confirm: From Checking ---- 1111 to Auto Loan ---- 1234, $425.63, today. Proceed?\n### Human: Proceed\n### Assistant: Payment submitted. Confirmation ID #LP-908172. Send receipt via SMS or email?", "intent": "loan_payment"}
{"text": "### Human: Make a payment on my auto loan\n### Assistant: Please verify your identity with last 4 SSN, phone, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Select loan: Auto Loan ---- 1234 or Personal Loan ---- 5678\n### Human: Auto Loan ---- 1234\n### Assistant: Select a source account: Checking ---- 1111 (Avail $1,500.00), Savings ---- 2222 (Avail $3,200.00), or Holiday Savings ---- 3333 (restricted)\n### Human: Holiday Savings ---- 3333\n### Assistant: Holiday Savings ---- 3333 isn't eligible as a payment source. Choose Checking ---- 1111 or Savings ---- 2222\n### Human: Checking ---- 1111\n### Assistant: Pay full amount due $425.63 or enter a custom amount?\n### Human: Full amount due\n### Assistant: Confirm: From Checking ---- 1111 to Auto Loan ---- 1234, $425.63, today. Proceed?\n### Human: Proceed\n### Assistant: Payment submitted. Confirmation ID #LP-908175", "intent": "loan_payment"}
{"text": "### Human: I want to pay my personal loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 5678, 555-123-4567, 03/15/1990, 789012\n### Assistant: Verified. Your personal loan payment due is $287.45. Which account would you like to pay from?\n### Human: Savings\n### Assistant: Confirm: Payment of $287.45 from Savings ---- 9012 to Personal Loan ---- 5678, today. Proceed?\n### Human: Yes, proceed\n### Assistant: Payment submitted. Confirmation ID #LP-908176", "intent": "loan_payment"}
{"text": "### Human: Pay my mortgage\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9012, 444-555-6666, 07/22/1985, 345678\n### Assistant: Verified. I don't see an active mortgage loan with us. I can help with Auto Loan ---- 1234 ($425.63 due) or Personal Loan ---- 5678 ($287.45 due)", "intent": "loan_payment"}
{"text": "### Human: Make a loan payment\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 2345, 777-888-9999, 11/30/1978, 456789\n### Assistant: Verified. Which loan would you like to pay: Auto Loan ---- 1234 ($425.63 due) or Personal Loan ---- 5678 ($287.45 due)?\n### Human: Auto loan\n### Assistant: Payment amount: $425.63 (full due) or custom amount?\n### Human: Full amount\n### Assistant: Confirm: Auto Loan payment of $425.63 from your default checking account. Proceed?\n### Human: Yes\n### Assistant: Payment submitted. Confirmation ID #LP-908177", "intent": "loan_payment"}
{"text": "### Human: Pay $300 toward my personal loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 3456, 222-333-4444, 05/05/1995, 567890\n### Assistant: Verified. Your personal loan minimum due is $287.45. $300 payment will reduce your principal. Confirm from Checking ---- 1111?\n### Human: Confirm\n### Assistant: Payment submitted. Confirmation ID #LP-908178. $12.55 applied to principal", "intent": "loan_payment"}
{"text": "### Human: Schedule loan payment for next week\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 4567, 333-444-5555, 09/18/1982, 678901\n### Assistant: Verified. Scheduled payments are set up through online banking. I can process an immediate payment now if you'd like", "intent": "loan_payment"}
{"text": "### Human: Pay off my car loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 6789, 666-777-8888, 12/25/1999, 789012\n### Assistant: Verified. Your auto loan payoff amount is $8,456.23. This requires a separate payoff process. Would you like me to help you request a payoff quote?", "intent": "loan_payment"}
{"text": "### Human: Minimum payment on my loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Which loan: Auto Loan ---- 1234 ($425.63 min) or Personal Loan ---- 5678 ($287.45 min)?\n### Human: Personal loan\n### Assistant: Confirm: $287.45 payment from Checking ---- 1111 to Personal Loan ---- 5678. Proceed?\n### Human: Proceed\n### Assistant: Payment submitted. Confirmation ID #LP-908179", "intent": "loan_payment"}
{"text": "### Human: I need to pay a loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't have loans with you\n### Assistant: Verified. You're correct, I don't see any active loans in your account. Is there another service I can help with?", "intent": "loan_payment"}
{"text": "### Human: Pay my credit card\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Test data\n### Assistant: I cannot process payments with test verification data. Please provide your actual account details", "intent": "loan_payment"}
{"text": "### Human: Make loan payment from wrong account\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, wrong phone, 01/01/1900, 000000\n### Assistant: Verification failed. Please provide correct verification details to process loan payments", "intent": "loan_payment"}
{"text": "### Human: Pay $1000 on my loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't want to verify\n### Assistant: I understand, but I cannot process loan payments without proper verification to protect your account security", "intent": "loan_payment"}
{"text": "### Human: Loan payment now\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Just take it from my account\n### Assistant: I need specific verification and payment details to process your loan payment securely", "intent": "loan_payment"}
{"text": "### Human: I need a payoff quote for my personal loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Select loan: Personal Loan ---- 5678 or Auto Loan ---- 1234\n### Human: Personal Loan ---- 5678\n### Assistant: What date should the payoff be valid through?\n### Human: This Friday\n### Assistant: We'll include per-diem interest through Friday. May we send your official payoff quote via SMS to your registered mobile ending -- 01?\n### Human: Yes\n### Assistant: Sent. Your payoff quote has been delivered by SMS. Would you like it resent or also emailed on file?", "intent": "loan_payoff"}
{"text": "### Human: Make it valid till end of monthish\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. Please provide a specific date (MM/DD/YYYY) for an accurate payoff amount\n### Human: 10/31/2025\n### Assistant: May we send your payoff quote via SMS to your registered mobile ending -- 01?\n### Human: Yes, send it\n### Assistant: Sent. Your payoff quote has been delivered by SMS", "intent": "loan_payoff"}
{"text": "### Human: Send to 715-555-0002\n### Assistant: For security, we send to the registered number ending -- 01. Would you like to update your contact details with a representative?\n### Human: No, use the registered number\n### Assistant: Sent. Your payoff quote has been delivered by SMS", "intent": "loan_payoff"}
{"text": "### Human: I need a payoff quote for my auto loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, 715-555-0001, 01/12/1988, 456789\n### Assistant: Verified. What date should the payoff be valid through?\n### Human: 10/25/2025\n### Assistant: May we send your official payoff quote via SMS to your registered mobile ending -- 01?\n### Human: Yes\n### Assistant: We couldn't deliver the SMS. Would you like us to retry, or shall we arrange email delivery or staff assistance?\n### Human: Retry\n### Assistant: Retrying now. If delivery fails again, we can email or connect you with a representative", "intent": "loan_payoff"}
{"text": "### Human: Payoff amount for my car loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 5678, 555-123-4567, 03/15/1990, 789012\n### Assistant: Verified. Auto Loan ---- 1234 payoff quote. What validity date (MM/DD/YYYY)?\n### Human: 06/15/2024\n### Assistant: May we SMS your payoff quote to your registered mobile ending -- 67?\n### Human: Yes please\n### Assistant: Sent. Your auto loan payoff quote has been delivered by SMS", "intent": "loan_payoff"}
{"text": "### Human: How much to pay off my personal loan?\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 9012, 444-555-6666, 07/22/1985, 345678\n### Assistant: Verified. Personal Loan ---- 5678 payoff requires a dated quote. What date should it be valid through?\n### Human: Next Monday\n### Assistant: Please provide the specific date in MM/DD/YYYY format for accuracy\n### Human: 07/01/2024\n### Assistant: May we send your payoff quote via SMS to registered mobile ending -- 66?\n### Human: Yes\n### Assistant: Sent. Your personal loan payoff quote has been delivered", "intent": "loan_payoff"}
{"text": "### Human: Loan payoff information\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 2345, 777-888-9999, 11/30/1978, 456789\n### Assistant: Verified. Which loan: Auto Loan ---- 1234 or Personal Loan ---- 5678?\n### Human: Auto loan\n### Assistant: What date should the payoff quote be valid through (MM/DD/YYYY)?\n### Human: 08/15/2024\n### Assistant: May we SMS your auto loan payoff quote to registered mobile ending -- 99?\n### Human: Yes\n### Assistant: Sent. Your payoff quote has been delivered by SMS", "intent": "loan_payoff"}
{"text": "### Human: I want to pay off my loan early\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 3456, 222-333-4444, 05/05/1995, 567890\n### Assistant: Verified. Which loan would you like a payoff quote for?\n### Human: Personal loan\n### Assistant: What date should the payoff amount be valid through?\n### Human: As soon as possible\n### Assistant: Please provide a specific date in MM/DD/YYYY format for an accurate payoff calculation", "intent": "loan_payoff"}
{"text": "### Human: Payoff quote for both loans\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 4567, 333-444-5555, 09/18/1982, 678901\n### Assistant: Verified. I can process one payoff quote at a time. Which loan first: Auto Loan ---- 1234 or Personal Loan ---- 5678?", "intent": "loan_payoff"}
{"text": "### Human: I need payoff amount\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I don't have loans\n### Assistant: Verified. You're correct, I don't see any active loans in your account. Is there another service I can help with?", "intent": "loan_payoff"}
{"text": "### Human: Payoff quote without verification\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Just give me the amount\n### Assistant: I cannot provide loan payoff information without proper verification to protect your account security", "intent": "loan_payoff"}
{"text": "### Human: Send payoff to my email\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: Test data\n### Assistant: I cannot process payoff requests with test verification data. Please provide your actual account details", "intent": "loan_payoff"}
{"text": "### Human: Payoff for wrong loan\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: 1234, wrong phone, 01/01/1900, 000000\n### Assistant: Verification failed. Please provide correct verification details to request payoff quotes", "intent": "loan_payoff"}
{"text": "### Human: Immediate payoff quote\n### Assistant: Please verify your identity with last 4 SSN, phone on file, DOB, and member number\n### Human: I need it right now without all this\n### Assistant: I understand the urgency, but security protocols require verification for all loan payoff requests", "intent": "loan_payoff"}
{"text": "### Human: What is your routing number?\n### Assistant: Verified. Our routing number is XXXXYYYY. Would you like steps to set up direct deposit?", "intent": "faq"}
{"text": "### Human: What are your hours?\n### Assistant: Verified. Do you mean branch lobby hours or call center hours?\n### Human: Branch lobby\n### Assistant: Branch lobby hours are Monday-Friday 9:00 AM - 5:00 PM, Saturday 9:00 AM - 1:00 PM. Would you like directions to your nearest branch?", "intent": "faq"}
{"text": "### Human: What overdraft fees apply to my account?\n### Assistant: Fee details vary by account. I can share general information, or review your specific fee settings now. Which do you prefer?\n### Human: General info\n### Assistant: Here is our overdraft fee policy in summary: $35 per overdraft item, maximum 4 fees per day. For your specific settings, say review my fees", "intent": "faq"}
{"text": "### Human: Do you cover chargebacks?\n### Assistant: Verified. I'm not certain about that topic. Here are related categories: Disputes, Cards, ACH. Would you like to chat with a representative?", "intent": "faq"}
{"text": "### Human: How do I order checks?\n### Assistant: Verified. You can order checks through online banking or by visiting any branch. Would you like the link to order checks online?", "intent": "faq"}
{"text": "### Human: What's your website?\n### Assistant: Verified. Our website is www.ourbank.com. You can access online banking there or through our mobile app", "intent": "faq"}
{"text": "### Human: How to reset my online banking password?\n### Assistant: Verified. You can reset your password online using the Forgot Password link or call our support line at 1-800-123-4567 for assistance", "intent": "faq"}
{"text": "### Human: Do you have mobile deposit?\n### Assistant: Verified. Yes, we offer mobile check deposit through our banking app. Daily limits apply based on your account type", "intent": "faq"}
{"text": "### Human: What's the minimum balance for savings?\n### Assistant: Verified. Our basic savings account requires a $25 minimum balance to avoid monthly fees. Premium accounts have higher requirements", "intent": "faq"}
{"text": "### Human: How to open a new account?\n### Assistant: Verified. You can open accounts online, through our app, or by visiting any branch. Would you like the link to apply online?", "intent": "faq"}
{"text": "### Human: What's the interest rate on CDs?\n### Assistant: Verified. CD rates vary by term length. Current rates: 3-month 0.5%, 6-month 0.75%, 1-year 1.25%, 2-year 1.75%. Would you like more details?", "intent": "faq"}
{"text": "### Human: I have a random question\n### Assistant: Verified. I'm happy to help with general banking questions. What would you like to know?\n### Human: What's the weather today?\n### Assistant: I specialize in banking services. For weather information, please check a weather service or app. Is there a banking question I can help with?", "intent": "faq"}
{"text": "### Human: Tell me a joke\n### Assistant: I'm focused on helping with banking services. Is there a financial question I can assist you with today?", "intent": "faq"}
{"text": "### Human: What's your favorite color?\n### Assistant: I don't have personal preferences, but I can help with banking questions! What can I assist you with today?", "intent": "faq"}
{"text": "### Human: How old are you?\n### Assistant: I'm an AI assistant here to help with banking services. Is there a financial question I can help you with?", "intent": "faq"}
{"text": "### Human: What's the meaning of life?\n### Assistant: I specialize in banking services. For philosophical questions, you might want to consult other resources. Is there a banking matter I can help with?", "intent": "faq"}
{"text": "### Human: Can you hack an account for me?\n### Assistant: I cannot assist with unauthorized account access. All account access requires proper verification and authorization through legitimate channels", "intent": "faq"}
{"text": "### Human: I want to break into banking\n### Assistant: I'm here to help with legitimate banking services. If you're interested in banking careers, I can direct you to our careers page", "intent": "faq"}