Dataset Viewer
id
stringclasses 5
values | audio
audioduration (s) 10.5
14.6
| audio_length_s
float32 10.5
14.6
| angry_comment
stringclasses 5
values | calm_response
stringclasses 5
values | category
stringclasses 1
value |
|---|---|---|---|---|---|
sale_0000
| 10.512
|
I've been waiting for my order for THREE WEEKS now and there's STILL no sign of it! This is COMPLETELY unacceptable customer service! Do you people even CARE about your customers at all?!
|
I understand your frustration with the delay in your order, and I'm truly sorry for this experience. I'd feel concerned too in your situation. Let me check the status right away and find the fastest solution for you. Your satisfaction is important to us.
|
sale
|
|
sale_0001
| 11.568
|
Your website is ABSOLUTELY USELESS! I've tried to place an order SEVEN TIMES and it keeps crashing at checkout! How do you expect people to buy your products when you can't even maintain a functioning website?!
|
I'm sorry to hear you're having trouble with our website. That must be incredibly frustrating. Thank you for your patience and for bringing this to our attention. I'd be happy to help place your order directly through this chat, or I can report the technical issue to our team while finding an alternative solution for you.
|
sale
|
|
sale_0002
| 13.848
|
The product I received is NOTHING like what was advertised! The quality is TERRIBLE and it doesn't even have half the features mentioned in the description! This is FALSE ADVERTISING and I demand a full refund IMMEDIATELY!
|
I'm truly sorry about this discrepancy between the product you received and what was advertised. Your disappointment is completely understandable. I'd like to make this right for you. I'll process your refund request right away and would appreciate any specific details about the missing features to help us improve our product descriptions.
|
sale
|
|
sale_0003
| 14.568
|
I've been transferred between FIVE different departments and had to repeat my issue EVERY SINGLE TIME! Does ANYBODY in your company actually know what they're doing?! This is the WORST customer service I've ever experienced!
|
I sincerely apologize for the frustrating experience you've had being transferred multiple times. You shouldn't have to repeat yourself like that. I understand how valuable your time is. I'm here to help you now, and I promise to stay with your case until it's resolved. Could you share your concern with me once more? I'm giving you my full attention.
|
sale
|
|
sale_0004
| 11.952
|
Your delivery driver left my package in the RAIN when I specifically left instructions to place it under the covered porch! Everything is SOAKED and RUINED! Who's going to pay for this DAMAGE?!
|
I'm so sorry about what happened with your delivery. That must be incredibly disappointing to find your items damaged after waiting for them. Your instructions should have been followed. I'll immediately start the process for replacement items and look into what happened with the delivery. Your experience matters to us, and we want to make this right.
|
sale
|
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