---
license: llama3.2
base_model:
- meta-llama/Llama-3.1-8B
tags:
- intent-classification
- knowledge-distillation
- customer-service
---
# Model Card for Distil-CustomerServiceIntent-Llama3B

<!-- Provide a quick summary of what the model is/does. -->

This model is a highly efficient **Small Language Model (SLM)** fine-tuned for **customer service intent classification**. It is designed to quickly and accurately route incoming customer service chatbot requests into three distinct, high-volume categories, enabling automated responses and efficient routing.

The model was created using using the [distil labs](https://www.distillabs.ai/) platform.

## Model Details

### Model Description

<!-- Provide a longer summary of what this model is. -->

- **Developed by:** Mary Newhauser with Distil Labs GmbH
- **License:** Llama 3.2 Community License Agreement
- **Finetuned from model:** meta-llama/Llama-3.1-8B

## Task: Text Classification (Intent Recognition)

The model classifies user input into one of **three** distinct, mutually exclusive categories:

| ID | Class Name | Description |
| :--- | :--- | :--- |
| **0** | **order_status** | Questions regarding the status of an existing order (processing, in fulfillment, delivered, etc.). **Excludes courier-specific inquiries.** |
| **1** | **delivery_inquiry** | All questions specifically related to the physical delivery or courier actions. Includes questions about package location, expected delivery date, or rescheduling requests. |
| **2** | **return_inquiry** | All questions related to the company's specific return policy, the return process, or confirmation of a returned item receipt. |

## How to Get Started with the Model

Use the code below to get started with the model.

## Model Card Contact

Contact: contact@distillabs.ai