ticket_id
stringlengths 11
11
| created_at
timestamp[ns]date 2025-09-01 00:01:00
2025-10-01 23:59:00
| resolved_at
timestamp[ns]date 2025-09-01 01:28:00
2025-10-08 21:19:00
| operator
stringclasses 4
values | issue_type
stringclasses 9
values | priority
stringclasses 4
values | channel
stringclasses 5
values | first_response_time_minutes
int64 1
1.44k
| resolution_time_hours
float64 0.5
168
| sla_met
bool 2
classes | reopened
bool 2
classes | customer_satisfaction
int64 1
5
| agent_id
stringclasses 900
values | touches
int64 1
10
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00000001
| 2025-09-28T06:30:00
| 2025-10-03T12:00:00
|
9mobile
|
recharge_failed
|
low
|
call_center
| 1,273
| 125.5
| true
| true
| 2
|
AGENT467
| 3
|
RES00000002
| 2025-09-26T15:39:00
| 2025-09-29T01:09:00
|
Airtel
|
billing_dispute
|
medium
|
call_center
| 132
| 57.5
| true
| false
| 5
|
AGENT520
| 3
|
RES00000003
| 2025-09-03T13:34:00
| 2025-09-04T15:40:00
|
MTN
|
value_added_service
|
medium
|
app
| 192
| 26.1
| true
| false
| 1
|
AGENT244
| 10
|
RES00000004
| 2025-09-30T15:37:00
| 2025-10-01T10:13:00
|
MTN
|
data_not_working
|
high
|
app
| 98
| 18.6
| true
| false
| 2
|
AGENT123
| 10
|
RES00000005
| 2025-09-03T02:43:00
| 2025-09-03T09:01:00
|
MTN
|
network_issue
|
high
|
social_media
| 39
| 6.3
| true
| false
| 5
|
AGENT345
| 1
|
RES00000006
| 2025-09-28T02:03:00
| 2025-10-02T18:51:00
|
MTN
|
sim_issue
|
low
|
email
| 688
| 112.8
| true
| false
| 5
|
AGENT286
| 8
|
RES00000007
| 2025-09-15T07:04:00
| 2025-09-17T15:10:00
|
Airtel
|
value_added_service
|
medium
|
app
| 192
| 56.1
| true
| false
| 3
|
AGENT394
| 4
|
RES00000008
| 2025-09-29T19:10:00
| 2025-09-29T22:28:00
|
Airtel
|
data_not_working
|
critical
|
call_center
| 30
| 3.3
| true
| false
| 5
|
AGENT472
| 10
|
RES00000009
| 2025-09-16T00:21:00
| 2025-09-19T10:21:00
|
MTN
|
sim_issue
|
low
|
email
| 1,296
| 82
| true
| false
| 3
|
AGENT128
| 5
|
RES00000010
| 2025-09-03T07:35:00
| 2025-09-05T09:29:00
|
MTN
|
call_quality
|
medium
|
call_center
| 362
| 49.9
| true
| false
| 5
|
AGENT861
| 2
|
RES00000011
| 2025-09-09T18:20:00
| 2025-09-09T20:26:00
|
Glo
|
value_added_service
|
critical
|
call_center
| 13
| 2.1
| true
| false
| 4
|
AGENT262
| 1
|
RES00000012
| 2025-09-15T23:55:00
| 2025-09-19T07:25:00
|
Airtel
|
roaming_issue
|
low
|
email
| 1,101
| 79.5
| true
| false
| 3
|
AGENT381
| 2
|
RES00000013
| 2025-09-16T07:47:00
| 2025-09-17T07:59:00
|
MTN
|
call_quality
|
medium
|
walk_in
| 364
| 24.2
| true
| false
| 1
|
AGENT453
| 10
|
RES00000014
| 2025-09-05T07:54:00
| 2025-09-10T22:36:00
|
MTN
|
data_not_working
|
low
|
social_media
| 1,298
| 134.7
| true
| false
| 3
|
AGENT437
| 7
|
RES00000015
| 2025-09-23T06:49:00
| 2025-09-27T03:31:00
|
Airtel
|
account_query
|
low
|
app
| 775
| 92.7
| true
| false
| 1
|
AGENT816
| 2
|
RES00000016
| 2025-09-12T03:25:00
| 2025-09-16T17:31:00
|
MTN
|
data_not_working
|
low
|
app
| 1,209
| 110.1
| true
| false
| 4
|
AGENT412
| 6
|
RES00000017
| 2025-09-24T06:57:00
| 2025-09-24T14:03:00
|
Airtel
|
billing_dispute
|
high
|
app
| 113
| 7.1
| true
| false
| 4
|
AGENT279
| 5
|
RES00000018
| 2025-09-26T06:00:00
| 2025-09-26T10:36:00
|
Airtel
|
recharge_failed
|
high
|
social_media
| 48
| 4.6
| true
| false
| 4
|
AGENT178
| 8
|
RES00000019
| 2025-09-18T15:19:00
| 2025-09-20T19:43:00
|
Airtel
|
recharge_failed
|
medium
|
app
| 195
| 52.4
| true
| true
| 3
|
AGENT125
| 2
|
RES00000020
| 2025-09-03T03:41:00
| 2025-09-08T17:29:00
|
MTN
|
call_quality
|
low
|
call_center
| 1,349
| 133.8
| true
| false
| 5
|
AGENT165
| 3
|
RES00000021
| 2025-09-23T23:14:00
| 2025-09-28T11:26:00
|
Airtel
|
billing_dispute
|
low
|
call_center
| 1,269
| 108.2
| true
| false
| 5
|
AGENT283
| 8
|
RES00000022
| 2025-09-26T07:59:00
| 2025-10-02T20:23:00
|
MTN
|
recharge_failed
|
low
|
app
| 648
| 156.4
| true
| false
| 2
|
AGENT956
| 5
|
RES00000023
| 2025-09-09T16:15:00
| 2025-09-10T21:45:00
|
MTN
|
value_added_service
|
medium
|
social_media
| 458
| 29.5
| true
| false
| 5
|
AGENT153
| 9
|
RES00000024
| 2025-09-24T10:51:00
| 2025-09-28T03:45:00
|
MTN
|
sim_issue
|
low
|
app
| 892
| 88.9
| true
| false
| 2
|
AGENT759
| 1
|
RES00000025
| 2025-09-17T18:22:00
| 2025-09-22T08:22:00
|
Glo
|
value_added_service
|
low
|
app
| 845
| 110
| true
| false
| 5
|
AGENT109
| 10
|
RES00000026
| 2025-09-23T12:19:00
| 2025-09-26T18:19:00
|
Airtel
|
network_issue
|
low
|
call_center
| 1,339
| 78
| true
| false
| 2
|
AGENT890
| 2
|
RES00000027
| 2025-09-18T02:49:00
| 2025-09-20T07:49:00
|
Airtel
|
data_not_working
|
medium
|
social_media
| 261
| 53
| true
| false
| 1
|
AGENT518
| 1
|
RES00000028
| 2025-09-27T06:18:00
| 2025-09-27T22:48:00
|
Airtel
|
sim_issue
|
high
|
social_media
| 66
| 16.5
| true
| false
| 3
|
AGENT576
| 7
|
RES00000029
| 2025-09-27T07:58:00
| 2025-09-27T14:52:00
|
Glo
|
data_not_working
|
high
|
call_center
| 85
| 6.9
| true
| false
| 4
|
AGENT465
| 10
|
RES00000030
| 2025-09-17T01:03:00
| 2025-09-18T00:21:00
|
Airtel
|
recharge_failed
|
high
|
call_center
| 115
| 23.3
| true
| false
| 3
|
AGENT508
| 3
|
RES00000031
| 2025-09-04T14:11:00
| 2025-09-04T21:29:00
|
Airtel
|
data_not_working
|
high
|
app
| 112
| 7.3
| true
| false
| 1
|
AGENT335
| 10
|
RES00000032
| 2025-09-04T15:26:00
| 2025-09-04T23:02:00
|
Airtel
|
network_issue
|
high
|
call_center
| 101
| 7.6
| true
| false
| 2
|
AGENT240
| 10
|
RES00000033
| 2025-09-06T13:43:00
| 2025-09-07T13:49:00
|
9mobile
|
sim_issue
|
medium
|
call_center
| 468
| 24.1
| true
| false
| 5
|
AGENT844
| 3
|
RES00000034
| 2025-09-27T14:01:00
| 2025-09-30T05:49:00
|
Airtel
|
account_query
|
medium
|
call_center
| 129
| 63.8
| true
| false
| 1
|
AGENT607
| 3
|
RES00000035
| 2025-09-27T19:28:00
| 2025-09-29T15:46:00
|
Airtel
|
data_not_working
|
medium
|
app
| 302
| 44.3
| true
| false
| 1
|
AGENT767
| 6
|
RES00000036
| 2025-09-01T21:21:00
| 2025-09-05T03:27:00
|
Glo
|
data_not_working
|
low
|
call_center
| 654
| 78.1
| true
| false
| 5
|
AGENT780
| 7
|
RES00000037
| 2025-09-29T23:49:00
| 2025-10-02T09:49:00
|
MTN
|
network_issue
|
medium
|
call_center
| 439
| 58
| true
| false
| 5
|
AGENT263
| 8
|
RES00000038
| 2025-09-17T15:07:00
| 2025-09-17T16:31:00
|
9mobile
|
value_added_service
|
critical
|
email
| 11
| 1.4
| true
| false
| 4
|
AGENT553
| 8
|
RES00000039
| 2025-09-13T12:26:00
| 2025-09-14T09:50:00
|
Airtel
|
account_query
|
high
|
walk_in
| 77
| 21.4
| true
| false
| 3
|
AGENT259
| 1
|
RES00000040
| 2025-09-10T13:54:00
| 2025-09-11T00:42:00
|
Glo
|
billing_dispute
|
high
|
call_center
| 41
| 10.8
| true
| false
| 4
|
AGENT130
| 2
|
RES00000041
| 2025-09-19T01:43:00
| 2025-09-22T17:37:00
|
MTN
|
account_query
|
low
|
app
| 959
| 87.9
| true
| false
| 1
|
AGENT269
| 9
|
RES00000042
| 2025-09-30T18:02:00
| 2025-10-02T03:20:00
|
MTN
|
roaming_issue
|
medium
|
call_center
| 411
| 33.3
| true
| true
| 1
|
AGENT890
| 9
|
RES00000043
| 2025-09-22T06:50:00
| 2025-09-23T16:02:00
|
MTN
|
sim_issue
|
medium
|
app
| 403
| 33.2
| true
| false
| 5
|
AGENT969
| 9
|
RES00000044
| 2025-09-10T16:39:00
| 2025-09-10T20:33:00
|
Airtel
|
recharge_failed
|
critical
|
app
| 6
| 3.9
| true
| false
| 4
|
AGENT135
| 7
|
RES00000045
| 2025-09-22T18:05:00
| 2025-09-23T12:59:00
|
MTN
|
recharge_failed
|
high
|
call_center
| 68
| 18.9
| true
| true
| 4
|
AGENT751
| 5
|
RES00000046
| 2025-09-18T08:49:00
| 2025-09-20T07:43:00
|
MTN
|
billing_dispute
|
medium
|
call_center
| 359
| 46.9
| true
| true
| 4
|
AGENT300
| 3
|
RES00000047
| 2025-09-13T03:45:00
| 2025-09-17T11:15:00
|
MTN
|
network_issue
|
low
|
app
| 604
| 103.5
| true
| false
| 4
|
AGENT633
| 5
|
RES00000048
| 2025-09-01T09:58:00
| 2025-09-02T06:16:00
|
MTN
|
call_quality
|
high
|
call_center
| 31
| 20.3
| true
| false
| 5
|
AGENT559
| 7
|
RES00000049
| 2025-09-04T16:10:00
| 2025-09-05T16:16:00
|
9mobile
|
sim_issue
|
medium
|
social_media
| 469
| 24.1
| true
| false
| 2
|
AGENT319
| 6
|
RES00000050
| 2025-09-06T15:53:00
| 2025-09-06T21:05:00
|
Airtel
|
data_not_working
|
high
|
app
| 105
| 5.2
| true
| false
| 4
|
AGENT360
| 3
|
RES00000051
| 2025-09-23T23:58:00
| 2025-09-28T19:52:00
|
MTN
|
recharge_failed
|
low
|
app
| 1,099
| 115.9
| true
| false
| 3
|
AGENT492
| 8
|
RES00000052
| 2025-09-21T03:27:00
| 2025-09-23T07:27:00
|
Glo
|
account_query
|
medium
|
social_media
| 462
| 52
| true
| false
| 5
|
AGENT436
| 7
|
RES00000053
| 2025-09-02T03:48:00
| 2025-09-08T13:30:00
|
MTN
|
data_not_working
|
low
|
app
| 1,293
| 153.7
| true
| false
| 4
|
AGENT527
| 3
|
RES00000054
| 2025-09-17T18:11:00
| 2025-09-18T02:47:00
|
9mobile
|
value_added_service
|
high
|
call_center
| 39
| 8.6
| true
| false
| 5
|
AGENT310
| 2
|
RES00000055
| 2025-09-20T16:30:00
| 2025-09-20T22:54:00
|
Airtel
|
recharge_failed
|
high
|
email
| 48
| 6.4
| true
| false
| 1
|
AGENT473
| 5
|
RES00000056
| 2025-09-06T04:20:00
| 2025-09-06T16:02:00
|
Airtel
|
billing_dispute
|
high
|
email
| 43
| 11.7
| true
| false
| 1
|
AGENT214
| 6
|
RES00000057
| 2025-09-20T17:08:00
| 2025-09-27T05:56:00
|
Airtel
|
call_quality
|
low
|
app
| 765
| 156.8
| true
| false
| 5
|
AGENT404
| 8
|
RES00000058
| 2025-09-21T08:16:00
| 2025-09-26T02:22:00
|
MTN
|
sim_issue
|
low
|
app
| 504
| 114.1
| true
| false
| 4
|
AGENT130
| 9
|
RES00000059
| 2025-09-11T08:26:00
| 2025-09-16T07:44:00
|
9mobile
|
value_added_service
|
low
|
app
| 1,412
| 119.3
| true
| false
| 4
|
AGENT853
| 3
|
RES00000060
| 2025-09-17T06:04:00
| 2025-09-18T07:16:00
|
Airtel
|
roaming_issue
|
medium
|
email
| 273
| 25.2
| true
| true
| 3
|
AGENT538
| 2
|
RES00000061
| 2025-09-25T00:51:00
| 2025-09-27T19:51:00
|
Airtel
|
data_not_working
|
medium
|
call_center
| 124
| 67
| true
| false
| 3
|
AGENT672
| 9
|
RES00000062
| 2025-09-18T09:05:00
| 2025-09-24T01:29:00
|
MTN
|
data_not_working
|
low
|
call_center
| 1,042
| 136.4
| true
| false
| 5
|
AGENT231
| 6
|
RES00000063
| 2025-09-20T21:33:00
| 2025-09-22T01:45:00
|
Glo
|
billing_dispute
|
medium
|
call_center
| 453
| 28.2
| true
| false
| 2
|
AGENT200
| 9
|
RES00000064
| 2025-09-11T20:10:00
| 2025-09-16T06:40:00
|
Glo
|
recharge_failed
|
low
|
walk_in
| 765
| 106.5
| true
| false
| 4
|
AGENT226
| 9
|
RES00000065
| 2025-09-24T20:20:00
| 2025-09-26T03:08:00
|
Glo
|
network_issue
|
medium
|
app
| 126
| 30.8
| true
| false
| 4
|
AGENT666
| 2
|
RES00000066
| 2025-09-24T07:50:00
| 2025-09-25T20:56:00
|
Airtel
|
network_issue
|
medium
|
call_center
| 428
| 37.1
| true
| false
| 5
|
AGENT102
| 6
|
RES00000067
| 2025-09-15T10:47:00
| 2025-09-20T10:05:00
|
Glo
|
network_issue
|
low
|
call_center
| 756
| 119.3
| true
| false
| 2
|
AGENT811
| 1
|
RES00000068
| 2025-09-10T14:58:00
| 2025-09-11T03:16:00
|
Airtel
|
call_quality
|
high
|
call_center
| 119
| 12.3
| true
| true
| 3
|
AGENT503
| 6
|
RES00000069
| 2025-09-16T01:19:00
| 2025-09-17T10:55:00
|
Glo
|
call_quality
|
medium
|
social_media
| 346
| 33.6
| true
| false
| 4
|
AGENT740
| 7
|
RES00000070
| 2025-09-27T06:52:00
| 2025-09-30T03:34:00
|
MTN
|
call_quality
|
medium
|
app
| 201
| 68.7
| true
| false
| 2
|
AGENT254
| 8
|
RES00000071
| 2025-09-05T01:06:00
| 2025-09-09T09:12:00
|
MTN
|
recharge_failed
|
low
|
app
| 1,008
| 104.1
| true
| true
| 3
|
AGENT993
| 2
|
RES00000072
| 2025-09-07T21:01:00
| 2025-09-13T15:55:00
|
MTN
|
sim_issue
|
low
|
app
| 865
| 138.9
| true
| false
| 5
|
AGENT756
| 5
|
RES00000073
| 2025-09-24T01:01:00
| 2025-09-25T18:37:00
|
Airtel
|
billing_dispute
|
medium
|
call_center
| 471
| 41.6
| true
| false
| 5
|
AGENT229
| 1
|
RES00000074
| 2025-09-16T06:45:00
| 2025-09-17T02:21:00
|
Airtel
|
data_not_working
|
high
|
call_center
| 62
| 19.6
| true
| false
| 4
|
AGENT536
| 6
|
RES00000075
| 2025-09-26T15:15:00
| 2025-09-27T14:21:00
|
MTN
|
account_query
|
high
|
social_media
| 34
| 23.1
| true
| false
| 5
|
AGENT257
| 1
|
RES00000076
| 2025-09-08T17:10:00
| 2025-09-13T08:10:00
|
MTN
|
account_query
|
low
|
social_media
| 1,311
| 111
| true
| false
| 3
|
AGENT882
| 2
|
RES00000077
| 2025-09-17T20:41:00
| 2025-09-19T03:29:00
|
Airtel
|
sim_issue
|
medium
|
social_media
| 137
| 30.8
| true
| false
| 5
|
AGENT101
| 9
|
RES00000078
| 2025-09-01T00:49:00
| 2025-09-03T22:01:00
|
9mobile
|
roaming_issue
|
medium
|
app
| 428
| 69.2
| true
| false
| 2
|
AGENT946
| 3
|
RES00000079
| 2025-09-26T15:40:00
| 2025-09-26T16:22:00
|
9mobile
|
billing_dispute
|
critical
|
app
| 20
| 0.7
| true
| false
| 5
|
AGENT242
| 7
|
RES00000080
| 2025-09-14T00:38:00
| 2025-09-20T08:08:00
|
Airtel
|
call_quality
|
low
|
app
| 766
| 151.5
| true
| false
| 4
|
AGENT694
| 9
|
RES00000081
| 2025-09-08T16:12:00
| 2025-09-10T17:54:00
|
Airtel
|
network_issue
|
medium
|
call_center
| 410
| 49.7
| true
| false
| 2
|
AGENT270
| 7
|
RES00000082
| 2025-09-09T13:12:00
| 2025-09-11T12:06:00
|
MTN
|
roaming_issue
|
medium
|
call_center
| 259
| 46.9
| true
| false
| 5
|
AGENT285
| 5
|
RES00000083
| 2025-09-09T22:16:00
| 2025-09-10T12:04:00
|
Glo
|
data_not_working
|
high
|
call_center
| 110
| 13.8
| true
| false
| 1
|
AGENT803
| 2
|
RES00000084
| 2025-09-30T15:11:00
| 2025-10-06T02:41:00
|
Glo
|
account_query
|
low
|
call_center
| 1,424
| 131.5
| true
| false
| 5
|
AGENT132
| 6
|
RES00000085
| 2025-09-08T16:20:00
| 2025-09-13T03:20:00
|
Glo
|
value_added_service
|
low
|
app
| 513
| 107
| true
| false
| 3
|
AGENT653
| 1
|
RES00000086
| 2025-09-13T07:51:00
| 2025-09-19T08:45:00
|
Glo
|
call_quality
|
low
|
walk_in
| 1,357
| 144.9
| true
| true
| 1
|
AGENT422
| 5
|
RES00000087
| 2025-09-19T04:10:00
| 2025-09-21T01:10:00
|
MTN
|
data_not_working
|
medium
|
call_center
| 175
| 45
| true
| false
| 3
|
AGENT168
| 2
|
RES00000088
| 2025-09-18T13:55:00
| 2025-09-19T05:49:00
|
MTN
|
recharge_failed
|
high
|
call_center
| 73
| 15.9
| true
| false
| 1
|
AGENT824
| 10
|
RES00000089
| 2025-09-25T01:26:00
| 2025-09-26T23:44:00
|
Airtel
|
data_not_working
|
medium
|
social_media
| 300
| 46.3
| true
| false
| 4
|
AGENT727
| 6
|
RES00000090
| 2025-09-20T04:13:00
| 2025-09-20T07:07:00
|
Glo
|
network_issue
|
critical
|
app
| 4
| 2.9
| true
| false
| 4
|
AGENT993
| 2
|
RES00000091
| 2025-09-20T15:06:00
| 2025-09-20T16:36:00
|
MTN
|
billing_dispute
|
critical
|
social_media
| 11
| 1.5
| true
| false
| 3
|
AGENT859
| 3
|
RES00000092
| 2025-09-01T00:48:00
| 2025-09-06T09:36:00
|
MTN
|
network_issue
|
low
|
call_center
| 1,188
| 128.8
| true
| false
| 2
|
AGENT210
| 1
|
RES00000093
| 2025-09-06T12:31:00
| 2025-09-12T14:01:00
|
MTN
|
recharge_failed
|
low
|
social_media
| 1,398
| 145.5
| true
| false
| 4
|
AGENT832
| 9
|
RES00000094
| 2025-09-06T02:45:00
| 2025-09-07T23:09:00
|
MTN
|
roaming_issue
|
medium
|
call_center
| 148
| 44.4
| true
| false
| 2
|
AGENT525
| 9
|
RES00000095
| 2025-09-13T19:40:00
| 2025-09-15T05:10:00
|
Airtel
|
value_added_service
|
medium
|
call_center
| 348
| 33.5
| true
| false
| 3
|
AGENT218
| 6
|
RES00000096
| 2025-09-08T20:49:00
| 2025-09-09T21:13:00
|
Glo
|
call_quality
|
medium
|
call_center
| 348
| 24.4
| true
| false
| 2
|
AGENT648
| 4
|
RES00000097
| 2025-09-06T01:25:00
| 2025-09-06T05:19:00
|
MTN
|
account_query
|
critical
|
app
| 26
| 3.9
| true
| false
| 3
|
AGENT834
| 9
|
RES00000098
| 2025-09-17T21:46:00
| 2025-09-18T00:04:00
|
9mobile
|
value_added_service
|
critical
|
app
| 6
| 2.3
| true
| false
| 3
|
AGENT838
| 1
|
RES00000099
| 2025-09-09T03:28:00
| 2025-09-11T10:34:00
|
MTN
|
call_quality
|
medium
|
call_center
| 334
| 55.1
| true
| false
| 5
|
AGENT711
| 7
|
RES00000100
| 2025-09-23T00:34:00
| 2025-09-23T08:16:00
|
MTN
|
network_issue
|
high
|
social_media
| 71
| 7.7
| true
| false
| 2
|
AGENT105
| 1
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.