ticket_id
stringlengths 11
11
| created_at
timestamp[ns]date 2025-09-01 00:01:00
2025-10-01 23:59:00
| resolved_at
timestamp[ns]date 2025-09-01 01:28:00
2025-10-08 21:19:00
| operator
stringclasses 4
values | issue_type
stringclasses 9
values | priority
stringclasses 4
values | channel
stringclasses 5
values | first_response_time_minutes
int64 1
1.44k
| resolution_time_hours
float64 0.5
168
| sla_met
bool 2
classes | reopened
bool 2
classes | customer_satisfaction
int64 1
5
| agent_id
stringclasses 900
values | touches
int64 1
10
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RES00000101
| 2025-09-11T03:40:00
| 2025-09-17T16:10:00
|
MTN
|
call_quality
|
low
|
app
| 1,176
| 156.5
| true
| false
| 3
|
AGENT260
| 1
|
RES00000102
| 2025-09-17T12:44:00
| 2025-09-24T10:32:00
|
Glo
|
value_added_service
|
low
|
call_center
| 765
| 165.8
| true
| false
| 1
|
AGENT816
| 1
|
RES00000103
| 2025-09-02T19:07:00
| 2025-09-03T05:49:00
|
MTN
|
roaming_issue
|
high
|
email
| 118
| 10.7
| true
| false
| 5
|
AGENT172
| 6
|
RES00000104
| 2025-09-19T13:55:00
| 2025-09-22T06:07:00
|
Glo
|
data_not_working
|
medium
|
app
| 302
| 64.2
| true
| false
| 4
|
AGENT749
| 9
|
RES00000105
| 2025-09-20T01:17:00
| 2025-09-25T05:17:00
|
Glo
|
account_query
|
low
|
app
| 618
| 124
| true
| false
| 1
|
AGENT472
| 10
|
RES00000106
| 2025-09-12T17:42:00
| 2025-09-18T04:00:00
|
MTN
|
roaming_issue
|
low
|
call_center
| 733
| 130.3
| true
| false
| 5
|
AGENT541
| 4
|
RES00000107
| 2025-09-22T12:08:00
| 2025-09-23T03:02:00
|
MTN
|
value_added_service
|
high
|
call_center
| 92
| 14.9
| true
| false
| 1
|
AGENT706
| 8
|
RES00000108
| 2025-09-01T13:01:00
| 2025-09-03T10:49:00
|
Airtel
|
call_quality
|
medium
|
call_center
| 182
| 45.8
| true
| false
| 4
|
AGENT712
| 8
|
RES00000109
| 2025-09-09T13:04:00
| 2025-09-13T09:10:00
|
MTN
|
data_not_working
|
low
|
app
| 586
| 92.1
| true
| false
| 3
|
AGENT594
| 9
|
RES00000110
| 2025-09-04T18:26:00
| 2025-09-06T08:20:00
|
Airtel
|
network_issue
|
medium
|
app
| 301
| 37.9
| true
| false
| 3
|
AGENT485
| 8
|
RES00000111
| 2025-09-30T02:24:00
| 2025-10-02T15:24:00
|
MTN
|
sim_issue
|
medium
|
call_center
| 173
| 61
| true
| false
| 5
|
AGENT582
| 7
|
RES00000112
| 2025-09-30T05:51:00
| 2025-09-30T11:45:00
|
Airtel
|
call_quality
|
high
|
call_center
| 78
| 5.9
| true
| false
| 5
|
AGENT538
| 6
|
RES00000113
| 2025-09-25T11:18:00
| 2025-09-28T15:00:00
|
MTN
|
account_query
|
low
|
call_center
| 828
| 75.7
| true
| false
| 4
|
AGENT741
| 8
|
RES00000114
| 2025-10-01T21:36:00
| 2025-10-03T22:42:00
|
Glo
|
value_added_service
|
medium
|
call_center
| 426
| 49.1
| true
| false
| 3
|
AGENT469
| 4
|
RES00000115
| 2025-09-28T12:11:00
| 2025-09-29T03:35:00
|
Glo
|
account_query
|
high
|
call_center
| 100
| 15.4
| true
| false
| 1
|
AGENT919
| 4
|
RES00000116
| 2025-09-04T12:56:00
| 2025-09-07T14:26:00
|
MTN
|
account_query
|
low
|
call_center
| 1,154
| 73.5
| true
| false
| 3
|
AGENT229
| 6
|
RES00000117
| 2025-09-29T12:28:00
| 2025-10-05T20:52:00
|
Airtel
|
billing_dispute
|
low
|
app
| 1,122
| 152.4
| true
| false
| 5
|
AGENT798
| 1
|
RES00000118
| 2025-09-19T17:31:00
| 2025-09-24T00:55:00
|
MTN
|
network_issue
|
low
|
call_center
| 556
| 103.4
| true
| false
| 3
|
AGENT410
| 9
|
RES00000119
| 2025-09-10T00:20:00
| 2025-09-16T18:32:00
|
Airtel
|
roaming_issue
|
low
|
app
| 944
| 162.2
| true
| false
| 1
|
AGENT102
| 9
|
RES00000120
| 2025-09-25T07:49:00
| 2025-10-01T09:07:00
|
MTN
|
roaming_issue
|
low
|
social_media
| 1,229
| 145.3
| true
| false
| 3
|
AGENT309
| 1
|
RES00000121
| 2025-09-21T01:02:00
| 2025-09-21T18:32:00
|
Airtel
|
roaming_issue
|
high
|
email
| 77
| 17.5
| true
| false
| 5
|
AGENT215
| 2
|
RES00000122
| 2025-09-11T20:05:00
| 2025-09-14T02:53:00
|
MTN
|
data_not_working
|
medium
|
app
| 382
| 54.8
| true
| false
| 5
|
AGENT597
| 1
|
RES00000123
| 2025-09-09T11:09:00
| 2025-09-09T19:33:00
|
Glo
|
roaming_issue
|
high
|
app
| 54
| 8.4
| true
| false
| 2
|
AGENT940
| 7
|
RES00000124
| 2025-09-25T21:49:00
| 2025-09-27T08:31:00
|
Glo
|
call_quality
|
medium
|
call_center
| 215
| 34.7
| true
| false
| 3
|
AGENT496
| 7
|
RES00000125
| 2025-09-28T20:34:00
| 2025-10-01T09:16:00
|
Airtel
|
billing_dispute
|
medium
|
app
| 220
| 60.7
| true
| false
| 1
|
AGENT153
| 9
|
RES00000126
| 2025-09-08T08:46:00
| 2025-09-08T11:28:00
|
MTN
|
call_quality
|
critical
|
email
| 29
| 2.7
| true
| false
| 2
|
AGENT428
| 7
|
RES00000127
| 2025-09-14T20:26:00
| 2025-09-15T20:14:00
|
MTN
|
data_not_working
|
high
|
call_center
| 53
| 23.8
| true
| false
| 1
|
AGENT565
| 1
|
RES00000128
| 2025-09-13T18:29:00
| 2025-09-15T12:59:00
|
MTN
|
value_added_service
|
medium
|
email
| 177
| 42.5
| true
| false
| 4
|
AGENT915
| 7
|
RES00000129
| 2025-09-08T00:17:00
| 2025-09-10T11:59:00
|
MTN
|
call_quality
|
medium
|
app
| 188
| 59.7
| true
| false
| 1
|
AGENT759
| 3
|
RES00000130
| 2025-09-09T21:30:00
| 2025-09-10T02:30:00
|
MTN
|
roaming_issue
|
high
|
app
| 51
| 5
| true
| false
| 2
|
AGENT783
| 8
|
RES00000131
| 2025-09-04T14:46:00
| 2025-09-05T14:34:00
|
Glo
|
call_quality
|
high
|
call_center
| 43
| 23.8
| true
| false
| 3
|
AGENT366
| 9
|
RES00000132
| 2025-09-28T09:19:00
| 2025-09-28T12:31:00
|
Airtel
|
data_not_working
|
critical
|
social_media
| 30
| 3.2
| true
| false
| 3
|
AGENT546
| 8
|
RES00000133
| 2025-09-18T02:44:00
| 2025-09-18T20:26:00
|
Glo
|
value_added_service
|
high
|
call_center
| 54
| 17.7
| true
| false
| 1
|
AGENT619
| 6
|
RES00000134
| 2025-09-15T13:01:00
| 2025-09-16T21:01:00
|
9mobile
|
data_not_working
|
medium
|
social_media
| 212
| 32
| true
| false
| 1
|
AGENT643
| 3
|
RES00000135
| 2025-09-11T23:30:00
| 2025-09-13T05:36:00
|
Airtel
|
data_not_working
|
medium
|
app
| 362
| 30.1
| true
| false
| 5
|
AGENT310
| 6
|
RES00000136
| 2025-09-30T20:41:00
| 2025-10-04T03:05:00
|
MTN
|
call_quality
|
low
|
email
| 835
| 78.4
| true
| false
| 3
|
AGENT406
| 7
|
RES00000137
| 2025-09-03T01:16:00
| 2025-09-05T03:52:00
|
9mobile
|
data_not_working
|
medium
|
call_center
| 252
| 50.6
| true
| false
| 2
|
AGENT952
| 5
|
RES00000138
| 2025-09-30T11:11:00
| 2025-10-02T19:17:00
|
Airtel
|
recharge_failed
|
medium
|
call_center
| 478
| 56.1
| true
| false
| 1
|
AGENT656
| 7
|
RES00000139
| 2025-09-19T23:22:00
| 2025-09-22T08:46:00
|
MTN
|
data_not_working
|
medium
|
email
| 153
| 57.4
| true
| false
| 3
|
AGENT911
| 9
|
RES00000140
| 2025-09-22T07:07:00
| 2025-09-25T03:43:00
|
Airtel
|
call_quality
|
medium
|
app
| 389
| 68.6
| true
| false
| 1
|
AGENT642
| 2
|
RES00000141
| 2025-09-03T22:13:00
| 2025-09-04T15:49:00
|
Airtel
|
sim_issue
|
high
|
email
| 36
| 17.6
| true
| false
| 3
|
AGENT977
| 3
|
RES00000142
| 2025-09-15T13:33:00
| 2025-09-22T12:15:00
|
MTN
|
recharge_failed
|
low
|
call_center
| 1,284
| 166.7
| true
| false
| 5
|
AGENT608
| 1
|
RES00000143
| 2025-09-23T10:34:00
| 2025-09-30T10:22:00
|
Glo
|
billing_dispute
|
low
|
app
| 799
| 167.8
| true
| false
| 2
|
AGENT200
| 3
|
RES00000144
| 2025-09-13T02:05:00
| 2025-09-13T19:29:00
|
Glo
|
data_not_working
|
high
|
app
| 113
| 17.4
| true
| false
| 3
|
AGENT311
| 9
|
RES00000145
| 2025-09-06T04:15:00
| 2025-09-10T06:45:00
|
Airtel
|
sim_issue
|
low
|
call_center
| 860
| 98.5
| true
| true
| 5
|
AGENT467
| 7
|
RES00000146
| 2025-09-15T07:51:00
| 2025-09-15T13:57:00
|
Airtel
|
account_query
|
high
|
social_media
| 94
| 6.1
| true
| false
| 2
|
AGENT926
| 10
|
RES00000147
| 2025-09-20T02:55:00
| 2025-09-21T18:07:00
|
MTN
|
data_not_working
|
medium
|
call_center
| 370
| 39.2
| true
| false
| 3
|
AGENT752
| 8
|
RES00000148
| 2025-09-29T00:39:00
| 2025-09-29T03:45:00
|
9mobile
|
sim_issue
|
critical
|
call_center
| 1
| 3.1
| true
| false
| 4
|
AGENT212
| 7
|
RES00000149
| 2025-09-10T02:30:00
| 2025-09-14T04:18:00
|
Airtel
|
value_added_service
|
low
|
walk_in
| 490
| 97.8
| true
| false
| 5
|
AGENT443
| 6
|
RES00000150
| 2025-09-15T05:20:00
| 2025-09-16T13:02:00
|
Airtel
|
data_not_working
|
medium
|
call_center
| 247
| 31.7
| true
| false
| 2
|
AGENT323
| 6
|
RES00000151
| 2025-10-01T02:16:00
| 2025-10-07T17:16:00
|
MTN
|
data_not_working
|
low
|
walk_in
| 1,021
| 159
| true
| false
| 4
|
AGENT493
| 9
|
RES00000152
| 2025-10-01T12:55:00
| 2025-10-08T04:07:00
|
Airtel
|
billing_dispute
|
low
|
walk_in
| 1,370
| 159.2
| true
| false
| 4
|
AGENT660
| 9
|
RES00000153
| 2025-09-07T08:30:00
| 2025-09-09T09:24:00
|
Glo
|
sim_issue
|
medium
|
call_center
| 302
| 48.9
| true
| false
| 4
|
AGENT551
| 9
|
RES00000154
| 2025-09-07T10:02:00
| 2025-09-08T06:26:00
|
MTN
|
account_query
|
high
|
app
| 59
| 20.4
| true
| false
| 1
|
AGENT301
| 2
|
RES00000155
| 2025-09-08T02:09:00
| 2025-09-14T00:45:00
|
MTN
|
recharge_failed
|
low
|
call_center
| 1,204
| 142.6
| true
| false
| 5
|
AGENT421
| 7
|
RES00000156
| 2025-09-27T14:53:00
| 2025-10-03T00:29:00
|
MTN
|
data_not_working
|
low
|
call_center
| 1,175
| 129.6
| true
| false
| 1
|
AGENT195
| 7
|
RES00000157
| 2025-09-22T07:22:00
| 2025-09-22T22:34:00
|
MTN
|
call_quality
|
high
|
call_center
| 60
| 15.2
| true
| false
| 3
|
AGENT675
| 7
|
RES00000158
| 2025-09-18T15:45:00
| 2025-09-21T03:03:00
|
MTN
|
data_not_working
|
medium
|
app
| 381
| 59.3
| true
| false
| 5
|
AGENT820
| 9
|
RES00000159
| 2025-09-18T04:38:00
| 2025-09-25T04:20:00
|
9mobile
|
call_quality
|
low
|
call_center
| 894
| 167.7
| true
| false
| 4
|
AGENT724
| 5
|
RES00000160
| 2025-09-20T08:23:00
| 2025-09-23T06:11:00
|
MTN
|
data_not_working
|
medium
|
call_center
| 219
| 69.8
| true
| false
| 2
|
AGENT620
| 9
|
RES00000161
| 2025-09-04T08:51:00
| 2025-09-05T22:57:00
|
Airtel
|
data_not_working
|
medium
|
app
| 238
| 38.1
| true
| false
| 2
|
AGENT979
| 4
|
RES00000162
| 2025-09-10T08:25:00
| 2025-09-11T07:37:00
|
Airtel
|
value_added_service
|
high
|
walk_in
| 75
| 23.2
| true
| false
| 1
|
AGENT378
| 4
|
RES00000163
| 2025-09-13T21:08:00
| 2025-09-19T05:14:00
|
Airtel
|
value_added_service
|
low
|
social_media
| 958
| 128.1
| true
| false
| 2
|
AGENT915
| 5
|
RES00000164
| 2025-09-04T21:17:00
| 2025-09-05T15:53:00
|
MTN
|
network_issue
|
high
|
app
| 73
| 18.6
| true
| false
| 5
|
AGENT210
| 7
|
RES00000165
| 2025-10-01T07:45:00
| 2025-10-04T09:27:00
|
MTN
|
account_query
|
low
|
app
| 1,241
| 73.7
| true
| false
| 4
|
AGENT205
| 6
|
RES00000166
| 2025-09-09T11:28:00
| 2025-09-13T00:34:00
|
9mobile
|
billing_dispute
|
low
|
call_center
| 518
| 85.1
| true
| false
| 1
|
AGENT160
| 7
|
RES00000167
| 2025-09-11T16:47:00
| 2025-09-12T09:29:00
|
Airtel
|
call_quality
|
high
|
call_center
| 99
| 16.7
| true
| false
| 2
|
AGENT400
| 6
|
RES00000168
| 2025-09-14T08:13:00
| 2025-09-20T00:01:00
|
9mobile
|
data_not_working
|
low
|
call_center
| 1,307
| 135.8
| true
| false
| 1
|
AGENT214
| 6
|
RES00000169
| 2025-09-06T06:36:00
| 2025-09-08T03:00:00
|
MTN
|
network_issue
|
medium
|
app
| 138
| 44.4
| true
| true
| 3
|
AGENT555
| 7
|
RES00000170
| 2025-09-14T16:43:00
| 2025-09-14T23:07:00
|
MTN
|
account_query
|
high
|
call_center
| 116
| 6.4
| true
| false
| 5
|
AGENT184
| 1
|
RES00000171
| 2025-09-15T17:21:00
| 2025-09-17T21:27:00
|
Airtel
|
account_query
|
medium
|
app
| 215
| 52.1
| true
| false
| 2
|
AGENT751
| 3
|
RES00000172
| 2025-09-28T17:28:00
| 2025-09-29T04:40:00
|
Airtel
|
value_added_service
|
high
|
call_center
| 87
| 11.2
| true
| false
| 1
|
AGENT394
| 6
|
RES00000173
| 2025-09-12T02:09:00
| 2025-09-14T20:57:00
|
MTN
|
account_query
|
medium
|
call_center
| 242
| 66.8
| true
| false
| 5
|
AGENT610
| 1
|
RES00000174
| 2025-09-27T05:23:00
| 2025-09-29T07:47:00
|
Glo
|
account_query
|
medium
|
call_center
| 341
| 50.4
| true
| true
| 5
|
AGENT400
| 9
|
RES00000175
| 2025-09-02T15:42:00
| 2025-09-03T22:24:00
|
Glo
|
account_query
|
medium
|
app
| 182
| 30.7
| true
| false
| 4
|
AGENT818
| 8
|
RES00000176
| 2025-09-25T04:29:00
| 2025-09-26T23:11:00
|
Airtel
|
sim_issue
|
medium
|
call_center
| 161
| 42.7
| true
| false
| 3
|
AGENT528
| 10
|
RES00000177
| 2025-09-22T16:43:00
| 2025-09-29T05:13:00
|
Glo
|
recharge_failed
|
low
|
social_media
| 867
| 156.5
| true
| false
| 5
|
AGENT161
| 9
|
RES00000178
| 2025-09-28T10:45:00
| 2025-10-01T06:21:00
|
MTN
|
data_not_working
|
medium
|
social_media
| 276
| 67.6
| true
| false
| 2
|
AGENT635
| 9
|
RES00000179
| 2025-09-10T13:11:00
| 2025-09-14T08:35:00
|
Airtel
|
data_not_working
|
low
|
app
| 1,089
| 91.4
| true
| false
| 1
|
AGENT942
| 10
|
RES00000180
| 2025-09-05T05:44:00
| 2025-09-05T22:38:00
|
MTN
|
data_not_working
|
high
|
call_center
| 98
| 16.9
| true
| false
| 1
|
AGENT551
| 1
|
RES00000181
| 2025-09-25T18:45:00
| 2025-09-30T14:39:00
|
9mobile
|
recharge_failed
|
low
|
social_media
| 694
| 115.9
| true
| false
| 1
|
AGENT550
| 1
|
RES00000182
| 2025-09-16T01:19:00
| 2025-09-17T06:55:00
|
MTN
|
recharge_failed
|
medium
|
app
| 246
| 29.6
| true
| true
| 1
|
AGENT948
| 7
|
RES00000183
| 2025-09-28T22:46:00
| 2025-10-01T06:28:00
|
Airtel
|
value_added_service
|
medium
|
social_media
| 473
| 55.7
| true
| false
| 2
|
AGENT243
| 6
|
RES00000184
| 2025-09-06T20:16:00
| 2025-09-08T12:40:00
|
Glo
|
value_added_service
|
medium
|
app
| 147
| 40.4
| true
| false
| 4
|
AGENT250
| 3
|
RES00000185
| 2025-09-09T00:11:00
| 2025-09-09T09:35:00
|
MTN
|
recharge_failed
|
high
|
app
| 88
| 9.4
| true
| false
| 5
|
AGENT564
| 7
|
RES00000186
| 2025-09-20T11:45:00
| 2025-09-21T10:09:00
|
MTN
|
recharge_failed
|
high
|
call_center
| 112
| 22.4
| true
| false
| 5
|
AGENT897
| 2
|
RES00000187
| 2025-09-22T16:11:00
| 2025-09-26T18:17:00
|
MTN
|
recharge_failed
|
low
|
call_center
| 1,046
| 98.1
| true
| false
| 4
|
AGENT747
| 7
|
RES00000188
| 2025-09-13T14:26:00
| 2025-09-17T10:38:00
|
Glo
|
billing_dispute
|
low
|
email
| 691
| 92.2
| true
| false
| 4
|
AGENT504
| 9
|
RES00000189
| 2025-09-22T21:08:00
| 2025-09-24T01:14:00
|
MTN
|
billing_dispute
|
medium
|
walk_in
| 227
| 28.1
| true
| false
| 2
|
AGENT341
| 10
|
RES00000190
| 2025-09-05T09:31:00
| 2025-09-08T00:07:00
|
9mobile
|
recharge_failed
|
medium
|
email
| 247
| 62.6
| true
| false
| 1
|
AGENT642
| 2
|
RES00000191
| 2025-09-13T11:47:00
| 2025-09-14T04:23:00
|
MTN
|
data_not_working
|
high
|
app
| 35
| 16.6
| true
| false
| 2
|
AGENT976
| 6
|
RES00000192
| 2025-09-22T18:27:00
| 2025-09-23T02:03:00
|
MTN
|
sim_issue
|
high
|
app
| 86
| 7.6
| true
| false
| 5
|
AGENT526
| 8
|
RES00000193
| 2025-09-22T04:02:00
| 2025-09-23T05:14:00
|
MTN
|
data_not_working
|
medium
|
app
| 259
| 25.2
| true
| false
| 4
|
AGENT405
| 4
|
RES00000194
| 2025-09-26T12:09:00
| 2025-09-29T14:09:00
|
Airtel
|
recharge_failed
|
low
|
app
| 1,183
| 74
| true
| false
| 3
|
AGENT564
| 8
|
RES00000195
| 2025-09-01T14:43:00
| 2025-09-07T01:19:00
|
Airtel
|
data_not_working
|
low
|
call_center
| 1,086
| 130.6
| true
| false
| 1
|
AGENT393
| 5
|
RES00000196
| 2025-09-20T03:14:00
| 2025-09-26T10:14:00
|
Airtel
|
recharge_failed
|
low
|
call_center
| 715
| 151
| true
| true
| 4
|
AGENT565
| 1
|
RES00000197
| 2025-09-16T00:50:00
| 2025-09-18T09:44:00
|
Airtel
|
data_not_working
|
medium
|
social_media
| 178
| 56.9
| true
| false
| 4
|
AGENT936
| 8
|
RES00000198
| 2025-09-18T06:25:00
| 2025-09-21T21:31:00
|
MTN
|
billing_dispute
|
low
|
social_media
| 667
| 87.1
| true
| false
| 2
|
AGENT272
| 5
|
RES00000199
| 2025-09-17T19:21:00
| 2025-09-19T18:03:00
|
9mobile
|
roaming_issue
|
medium
|
call_center
| 385
| 46.7
| true
| false
| 1
|
AGENT636
| 7
|
RES00000200
| 2025-09-25T15:02:00
| 2025-09-26T20:56:00
|
Airtel
|
recharge_failed
|
medium
|
call_center
| 188
| 29.9
| true
| false
| 2
|
AGENT655
| 6
|
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