input
stringlengths 13
433
| label
stringclasses 77
values |
|---|---|
My physical card is not working
|
card not working
|
Can you unblock my account? I entered the PIN wrong.
|
pin blocked
|
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
|
failed transfer
|
I am unable to prove my identity
|
unable to verify identity
|
I am still waiting for my card.
|
card arrival
|
Why hasn't my card payment cleared yet?
|
pending card payment
|
Can I have it delivered on a specific date?
|
card delivery estimate
|
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
|
card payment wrong exchange rate
|
Is it possible to get a second card for my daughter?
|
getting spare card
|
What are age requirements for opening an account?
|
age limit
|
I need to modify my details.
|
edit personal details
|
i need to top up by card.
|
topping up by card
|
What steps do I need to take to exchange currencies?
|
exchange via app
|
How can I alteration my PIN?
|
change pin
|
How do I active this card?
|
activate my card
|
I think the bank made a mistake on the exchange rates
|
wrong exchange rate for cash withdrawal
|
How long will it take to verify my account?
|
unable to verify identity
|
I think my card is expiring, what happens then?
|
card about to expire
|
How much will it cost me for a SEPA transfer?
|
top up by bank transfer charge
|
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
|
card payment wrong exchange rate
|
Will there be a charge when money is added to my account?
|
top up by bank transfer charge
|
auto-top up option can be found where?
|
automatic top up
|
Are there any specific cash machines that I have to go to in order to change my PIN?
|
change pin
|
Why would you decline my card?
|
declined card payment
|
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
|
declined cash withdrawal
|
When I got cash the exchange rate was wrong
|
wrong exchange rate for cash withdrawal
|
I left my phone at the hotel.
|
lost or stolen phone
|
Can I get a refund on an item?
|
request refund
|
I have been charged a pound for something that appears on my statement
|
extra charge on statement
|
The card is non-functional.
|
card not working
|
Can you tell me where my funds come from?
|
verify source of funds
|
May I get an account for my daughter?
|
age limit
|
This fee shouldn't be there after I paid with a card.
|
card payment fee charged
|
I bought an item that I was charged a different exchange rate for.
|
card payment wrong exchange rate
|
There's a card payment I didn't make
|
card payment not recognised
|
My refund has not arrived, and I am unsure why. Who do I contact?
|
Refund not showing up
|
My account was charged a debit payment I don't recognize.
|
direct debit payment not recognised
|
Hurry and refund me, I am waiting
|
Refund not showing up
|
Can it add money automatically while travelling
|
automatic top up
|
I tried my PIN too many times
|
pin blocked
|
What flat currencies do you use for holding and exchanges.
|
fiat currency support
|
How do I edit the personal details on my account?
|
edit personal details
|
The cast deposit from a week ago still is not in my account. Why?
|
balance not updated after cheque or cash deposit
|
How can I tell if my top-up has been cancelled?
|
top up reverted
|
I got charged twice
|
transaction charged twice
|
Which foreign currencies do you accept for adding money?
|
supported cards and currencies
|
I found the card that I thought I lost, and I would like to reactivate it.
|
card linking
|
What is the reason my top-up is still pending?
|
pending top up
|
Can I pick between Visa and Mastercard?
|
visa or mastercard
|
A percentage fee was charged to my withdrawal.
|
cash withdrawal charge
|
I see cash withdrawal activity in the app that is not mine.
|
cash withdrawal not recognised
|
Why do I have to pay extra for using my card?
|
card payment fee charged
|
I need to order a new card, can you please direct me to the virtual cards?
|
getting virtual card
|
Is it possible to get a refund?
|
request refund
|
How can I set a new pin.
|
change pin
|
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
|
Refund not showing up
|
I received the wrong amount of cash back
|
wrong amount of cash received
|
Even though I made a cash deposit, I am not seeing it in my account.
|
balance not updated after cheque or cash deposit
|
Someone mugged my and stole everything. I can't use the app. What should I do?
|
lost or stolen phone
|
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?
|
balance not updated after cheque or cash deposit
|
Is there a way to reset the passcode?
|
passcode forgotten
|
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?
|
transfer fee charged
|
What are the reasons why a card payment would be declined?
|
declined card payment
|
Is it possible for a person who lives in the US to get a card?
|
country support
|
I've been waiting since Friday, where is my money?
|
transfer not received by recipient
|
Would you be able to offer me a discount, since I need to exchange currencies frequently?
|
exchange charge
|
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.
|
direct debit payment not recognised
|
I think something went wrong, I didn't get the right amount.
|
wrong amount of cash received
|
Help! What should I do? My phone was stolen yesterday.
|
lost or stolen phone
|
Please provide currency exchange rates
|
exchange charge
|
I have an unauthorized direct debit on my account
|
direct debit payment not recognised
|
What do I use to verify my identity?
|
verify my identity
|
My phone was left at a hotel and I can't access the app.
|
lost or stolen phone
|
I have two of the same charges on my account!
|
transaction charged twice
|
Do you have an auto-top function and how do I use it if so?
|
automatic top up
|
Why is the exchange rate wrong for my cash withdrawal?
|
wrong exchange rate for cash withdrawal
|
A withdrawal is showing that I don't recognize
|
cash withdrawal not recognised
|
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
|
cash withdrawal charge
|
Why am I being charged the wrong currency exchange when I purchased something abroad?
|
card payment wrong exchange rate
|
Says that my top-up is incomplete?
|
pending top up
|
At what places accept my card?
|
card acceptance
|
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?
|
balance not updated after cheque or cash deposit
|
How can I check on the status of my new card?
|
card arrival
|
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?
|
pending top up
|
Why would the app revert my payment?
|
reverted card payment?
|
Can I make transfers before my identity verification?
|
why verify identity
|
Can I get my friends to add money to my account?
|
topping up by card
|
I'm still waiting for my card that was issued a week ago. What should I do?
|
card arrival
|
How can I go about resetting my passcode?
|
passcode forgotten
|
Why can't I transfer money to a beneficiary
|
beneficiary not allowed
|
What is the length of time for money to reach the account?
|
transfer timing
|
can i see money source?
|
verify source of funds
|
Is there a reason there's an extra fee on my statement?
|
extra charge on statement
|
Why haven't I gotten a virtual card yet?
|
getting virtual card
|
Can I have money transferred into my account at different intervals along my trip?
|
automatic top up
|
How can I get my card out of the stupid ATM that ate it?
|
card swallowed
|
What's the card you sent me's tracking number?
|
card arrival
|
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
|
compromised card
|
Why does top-up need to be verified?
|
verify top up
|
Can I get a card in person?
|
order physical card
|
End of preview. Expand
in Data Studio
README.md exists but content is empty.
- Downloads last month
- 12