action
dict | intent
dict | timestamps
listlengths 3
35
| dialogue
listlengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "no_reservation",
"name": "Edward hall",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "13",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "11",
"goal": "change",
"departure_month": "Sept",
"name": "Edward Hall",
"return_airport": "ATL"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: Can you help me to change my recent reservation because my trip dates are got postponed?",
"agent: I will help you with that please share your name to proceed further?",
"customer: Edward hall here.",
"agent: Please wait for a while.",
"customer: Sure, take your own time.",
"agent: There is no active reservation found under your name to amend it.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for choosing us."
] |
{
"status": "no_reservation",
"name": "Edward Hall",
"flight": []
}
|
[
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1532340320889
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Edward hall",
"timestmamp": 1532340419156
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1532340420306
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532340422018
}
] |
true
|
{
"status": "book",
"name": "Stephen Evans",
"flight": [
1006
]
}
|
{
"return_month": "Apr",
"return_day": "5",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Apr",
"name": "Stephen Evans",
"return_airport": "LAS"
}
|
[
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] |
[
"customer: HI.",
"agent: Hello. How may I be of your address?",
"customer: I want to book a flight ticket to Las Vegas with price under 1000. Can you please help me with it?",
"agent: Sure, can I know your connection limit?",
"customer: I need a single connection.",
"agent: Please let me know your boarding and landing points.",
"customer: Airport codes are HOU-LAS.",
"agent: Kindly share your planned travelling dates to proceed further.",
"customer: Travel dates are 04/03 and 04/05.",
"agent: Please wait a while.",
"customer: Ok.",
"agent: We found a Frontier airline matching your essential details with one connection and the flight number-1006.",
"customer: Please proceed booking with the name Stephen Evans.",
"agent: Your booking has been processed successfully.",
"customer: Thanks for the help.",
"agent: You're welcome. Happy journey."
] |
{
"status": "book",
"name": "Stephen Evans",
"flight": [
1006,
1017
]
}
|
[] |
true
|
{
"status": "book",
"name": "Gary Taylor",
"flight": [
1014
]
}
|
{
"return_month": "Apr",
"return_day": "5",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Apr",
"name": "Gary Taylor",
"return_airport": "ATL"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: Can you please help me in reserving my flight from ORD to reach ATL?",
"agent: Sure, could you please share your departure and arrival day?",
"customer: Thank you, my travelling dates are Apr 3rd and Apr 5th.",
"agent: Ok, could I have your name please?",
"customer: I am Gary Taylor.",
"agent: Ok, do you need direct or connecting flight?",
"customer: I prefer a single connecting flight.",
"agent: Ok, do you have any other specifications?",
"customer: I don't have any other specifications.",
"agent: The economy class with flight number 1014 of Frontier airline is available having fare as 200 and connection as 1, is it ok for you?",
"customer: Yes, please proceed by booking.",
"agent: Ok, your reservation is confirmed. The departure time is 6:00 hours and the arrival time is 10:00 hours.",
"customer: Thank you for the help.",
"agent: Thank you for reaching our service."
] |
{
"status": "book",
"name": "Gary Taylor",
"flight": [
1014,
1020,
1021
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530014855515
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/03",
"timestmamp": 1530014866408
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/05",
"timestmamp": 1530014872133
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1530014875003
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1530014876803
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1530014881516
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530014882157
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Gary Taylor",
"timestmamp": 1530014912858
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530014914523
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1014",
"timestmamp": 1530014916732
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530015110299
}
] |
true
|
{
"status": "book",
"name": "Donna Evans",
"flight": [
1018
]
}
|
{
"return_month": "Feb",
"return_day": "3",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Feb",
"name": "Donna Evans",
"return_airport": "OAK"
}
|
[
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1528211881,
1528211897,
1528211919,
1528211947,
1528211956,
1528211957,
1528211971
] |
[
"customer: Hi. Donna Evans here.",
"agent: Hello, how can I help you today?",
"customer: I would like to prefer a flight with lay-by option for my business trip to Oakland. Can you book a flight ticket?",
"agent: Sure, let me know your travel dates please?",
"customer: The trip dates are from 01 Feb to 03 Feb.",
"agent: Can I know your airport codes?",
"customer: The airport codes are from PHL to OAK.",
"agent: Any preferences you have?",
"customer: No, that is it.",
"agent: Spirit Airlines has a connecting flight with number 1018 for fare 200, shall I proceed?",
"customer: I am fine with the airlines. You can book the flight ticket.",
"agent: Your ticket is reserved in economy class.",
"customer: Thank you.",
"agent: Thank you for opting us."
] |
{
"status": "book",
"name": "Donna Evans",
"flight": [
1018
]
}
|
[
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Donna Evans",
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},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528211831285
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528211833236
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/01",
"timestmamp": 1528211847733
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/03",
"timestmamp": 1528211850581
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1528211872844
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1528211876500
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528211883973
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528211933476
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1018",
"timestmamp": 1528211936636
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528211972428
}
] |
true
|
{
"status": "book",
"name": "Gregory Allen",
"flight": [
1000
]
}
|
{
"return_month": "Oct",
"return_day": "12",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 0,
"departure_day": "10",
"goal": "book",
"departure_month": "Oct",
"name": "Gregory Allen",
"return_airport": "EWR"
}
|
[
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1519915825,
1519915833,
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] |
[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Gregory Allen. I want to attend a live music concert in EWr, can you please find a flight from ORD?",
"agent: Sure, I will help you to book a flight. Can you please share me your travelling dates?",
"customer: I want to start my journey on 10/10 and my return will be on 10/12.",
"agent: Please hold on for a moment.",
"customer: Ok, take your time.",
"agent: Here, I found a flight for you with single connection. Shall I proceed for booking?",
"customer: Please proceed.",
"agent: Your ticket is booked with flight number 1000 and airline is Southwest.",
"customer: Thank you for booking."
] |
{
"status": "no_flight",
"name": "Gregory Allen",
"flight": []
}
|
[] |
false
|
{
"status": "book",
"name": "Richard Perez",
"flight": [
1010
]
}
|
{
"return_month": "May",
"return_day": "17",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "May",
"name": "Richard Perez",
"return_airport": "SFO"
}
|
[
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1522216410,
1522216415,
1522216444,
1522216446,
1522216455
] |
[
"customer: Hello, I am Richard Perez.",
"agent: Hello, how may I be your helping hand?",
"customer: I have an meeting at NV - LAS, with my company CEO. As per my company rules I need to travel only in a connecting flight.",
"agent: Sure, do you have any fare limit?",
"customer: My fare is 1000.",
"agent: Please specify your travelling dates?",
"customer: My travelling dates are from 05/15 to 05/17.",
"agent: Can you let me know your source code?",
"customer: My source code is SFO.",
"agent: Please hold on.",
"customer: OK.",
"agent: We found a direct flight in AA airline with flight number 1010. Shall I proceed with booking?",
"customer: You can proceed with booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thank you for the help.",
"agent: Thank you for approaching us."
] |
{
"status": "book",
"name": "Richard Perez",
"flight": [
1003
]
}
|
[] |
false
|
{
"status": "book",
"name": "Kevin Harris",
"flight": [
1026
]
}
|
{
"return_month": "Aug",
"return_day": "17",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": -1,
"departure_day": "15",
"goal": "book",
"departure_month": "Aug",
"name": "Kevin Harris",
"return_airport": "PHX"
}
|
[
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1528971827,
1528971829
] |
[
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Can you please help me in booking a flight ticket from Denver, DEN to Phoenix, PHX?",
"agent: Sure, help me with the trip dates?",
"customer: My journey dates are from Aug 15 to Aug 17.",
"agent: Do you have any specifications to be met?",
"customer: No.",
"agent: May I know your name for the documentation purpose?",
"customer: My name is Kevin Harris.",
"agent: We found a flight in an airline Hawaiian with 1026 number having a single connection in an economy class. Shall I proceed to book?",
"customer: Sure, you can proceed for booking.",
"agent: Your flight ticket has been confirmed.",
"customer: Thanks for your help.",
"agent: Thank you for opting us."
] |
{
"status": "book",
"name": "Kevin Harris",
"flight": [
1026
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
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},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
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},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1528971732107
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/15",
"timestmamp": 1528971736396
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/17",
"timestmamp": 1528971741028
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528971741126
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528971807027
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{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kevin Harris",
"timestmamp": 1528971815883
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1026",
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},
{
"button_name": "agent-end-conversation",
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"field_value": "",
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{
"button_name": "agent-end-conversation",
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{
"button_name": "agent-end-conversation",
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{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971836252
}
] |
true
|
{
"status": "book",
"name": "Emily Green",
"flight": [
1018
]
}
|
{
"return_month": "June",
"return_day": "20",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 0,
"departure_day": "18",
"goal": "book",
"departure_month": "June",
"name": "Emily Green",
"return_airport": "BOS"
}
|
[
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1519821980,
1519821983,
1519821998,
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1519822007,
1519822008,
1519822015,
1519822020
] |
[
"customer: Hello.",
"agent: Hello, how may I guide you?",
"customer: I am Emily Green. I would like to book a ticket from MSP to BOS.",
"agent: Sure, can I know your preferable dates?",
"customer: I am starting on 06/18 and return back on 06/20.",
"agent: I found a flight 1018 of AA airlines matches with your preferences, can I proceed?",
"customer: Yes, pleas eproceed.",
"agent: Your ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you, have a good day."
] |
{
"status": "book",
"name": "Emily Green",
"flight": [
1006
]
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Ronald Davis",
"flight": []
}
|
{
"return_month": "June",
"return_day": "24",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "22",
"goal": "cancel",
"departure_month": "June",
"name": "Ronald Davis",
"return_airport": "SEA"
}
|
[
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1524062810,
1524062811
] |
[
"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I want to cancel my reservation which is done recently due to some problems, can you please help me?",
"agent: Sure, I will help you with that.",
"customer: Thank you.",
"agent: May I know your name please?",
"customer: Sure, my name is Ronald Davis.",
"agent: Please wait for a minute.",
"customer: Sure.",
"agent: I am sorry to say that there is no reservation found under your name.",
"customer: Ok, no problem.",
"agent: Thank you for reaching us.",
"customer: Thank you for your service."
] |
{
"status": "no_reservation",
"name": "Ronald Davis",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Rebecca Moore",
"flight": [
1024
]
}
|
{
"return_month": "June",
"return_day": "19",
"max_price": 500,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "June",
"name": "Rebecca Moore",
"return_airport": "ORD"
}
|
[
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1530202529,
1530202535,
1530202537
] |
[
"customer: Hi.",
"agent: Hello. How may I help you out?",
"customer: I need to book a flight ticket from OAK to ORD, can you help me in booking a flight ticket?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, my journey dates are Jun 17 and Jun 19.",
"agent: Can I know your name please?",
"customer: Sure, Rebecca Moore here.",
"agent: Do you need any specifications?",
"customer: No.",
"agent: There is a flight with connection 1 and price 100, can I proceed?",
"customer: Yes, you can.",
"agent: Ok, your ticket has been booked with flight number 1024.",
"customer: Thank you for your assistance.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Rebecca Moore",
"flight": [
1024,
1028
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530202384788
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "OAK",
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},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
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},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
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},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06",
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},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "0617",
"timestmamp": 1530202443771
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/",
"timestmamp": 1530202449445
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/17",
"timestmamp": 1530202451827
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/19",
"timestmamp": 1530202453827
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Rebecca Moore ",
"timestmamp": 1530202477460
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530202477549
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530202540298
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1024",
"timestmamp": 1530202542602
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530202543554
}
] |
true
|
{
"status": "book",
"name": "Amy Mitchell",
"flight": [
1017
]
}
|
{
"return_month": "Jan",
"return_day": "26",
"max_price": 5000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Jan",
"name": "Amy Mitchell",
"return_airport": "BOS"
}
|
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[
"customer: Hello.",
"agent: Hello, How can I aid you?",
"customer: I am Amy Mitchell want to travel to MA- BOS to enjoy beach holidays with my cousins.",
"agent: Ok.",
"customer: Can you book a ticket from TX-IAH?",
"agent: Sure, I am here to help you. May I know your travelling dates?",
"customer: My travelling dates are 01/24 and 01/26.",
"agent: Please wait.",
"customer: Ok.",
"agent: Thanks for waiting. You have a single connecting flight in JetBlue airline and flight number 1017 having price 100. Shall I proceed?",
"customer: Ok, you can proceed.",
"agent: Your ticket has been booked.",
"customer: Thank you for booking.",
"agent: Thank you."
] |
{
"status": "book",
"name": "Amy Mitchell",
"flight": [
1017
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Kimberly Johnson",
"flight": []
}
|
{
"return_month": "Nov",
"return_day": "18",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "16",
"goal": "cancel",
"departure_month": "Nov",
"name": "Kimberly Johnson",
"return_airport": "HOU"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I would like to cancel my recent reservation, can you help me in that?",
"agent: Sure, can I have your name please?",
"customer: Sure, the ticket has been reserved on the name Kimberly Johnson.",
"agent: Ok, please hold on a moment.",
"customer: Sure, I will wait for your response.",
"agent: Thanks for waiting, there is no active reservation on your given name.",
"customer: That's ok, no problem. Thank you for the information.",
"agent: Thank you for connecting with us."
] |
{
"status": "no_reservation",
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"flight": []
}
|
[
{
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{
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{
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{
"button_name": "agent-end-conversation",
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}
] |
true
|
{
"status": "no_flight",
"name": "Ronald Brown",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "22",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Oct",
"name": "Ronald Brown",
"return_airport": "CLT"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: Can you aid me in booking a flight ticket from LGA to CLT?",
"agent: Sure, may I know your planned trip dates?",
"customer: Sure, I would like to go on Oct 20th and return back on Oct 22nd.",
"agent: Do you have any connection limit?",
"customer: Ensure it is a single connecting flight.",
"agent: Is there any class preference?",
"customer: Ensure it is in the business class.",
"agent: May I know your arrival and depart timings?",
"customer: No, I don't have any specific timings.",
"agent: Do you have any other specifications?",
"customer: No, I don't have any other specifications.",
"agent: Please forward your name.",
"customer: Myself Ronald Brown.",
"agent: Sorry, there are no flights found on your specified routes.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for availing us.",
"customer: Welcome."
] |
{
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"flight": []
}
|
[
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{
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{
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{
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{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "no_reservation",
"name": "Patrick Miller",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "6",
"max_price": 1000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "4",
"goal": "cancel",
"departure_month": "Sept",
"name": "Patrick Miller",
"return_airport": "CLT"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Please help me to cancel my recent reservation.",
"agent: Sure, may I know your name please?",
"customer: Patrick Miller.",
"agent: Ok, please wait.",
"customer: Ok.",
"agent: Sorry to inform you that there is no active reservation found with your name in our records.",
"customer: Thank you for your information.",
"agent: Most welcome."
] |
{
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}
|
[
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{
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{
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{
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}
] |
true
|
{
"status": "book",
"name": "Ryan Turner",
"flight": [
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}
|
{
"return_month": "June",
"return_day": "5",
"max_price": 200,
"departure_airport": "PHL",
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"departure_day": "3",
"goal": "book",
"departure_month": "June",
"name": "Ryan Turner",
"return_airport": "BOS"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I need you to book a flight ticket from PHL to BOS. Please help me.",
"agent: Can I know your travelling dates?",
"customer: June 03 and 05 are my planned travelling dates.",
"agent: Do you have any preference?",
"customer: I wish to depart at afternoon in a direct flight.",
"agent: Let me know your name.",
"customer: My name is Ryan Turner.",
"agent: Found ticket with Southwest airlines for price 200 having flight number 1007.",
"customer: Thank you. Please book the ticket in that flight.",
"agent: Ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you."
] |
{
"status": "book",
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"flight": [
1007
]
}
|
[
{
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{
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{
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{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/03",
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{
"button_name": "",
"field_name": "return_day",
"field_value": "06/05",
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{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
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{
"button_name": "",
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{
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{
"button_name": "",
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{
"button_name": "",
"field_name": "customer-flight-number",
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{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ryan Turner",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528384644561
}
] |
true
|
{
"status": "book",
"name": "Daniel Brown",
"flight": [
1005
]
}
|
{
"return_month": "May",
"return_day": "7",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "May",
"name": "Daniel Brown",
"return_airport": "SFO"
}
|
[
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1514914742,
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] |
[
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: Myself Daniel Brown. I would like to attend seminar, so can you help me booking flight from MSP to SFO?",
"agent: can I know your travel dates?",
"customer: My travel starts from 05/05 to 05/07. Provide flight with connection 1.",
"agent: Basing on your details, I got a flight with flight number 1005 with price 100 and connection limit 1. Can I proceed?",
"customer: Ok, proceed to booking.",
"agent: Your booking is done.",
"customer: Thank you for your services.",
"agent: Most welcome."
] |
{
"status": "book",
"name": "Daniel Brown",
"flight": [
1005
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "James Wilson",
"flight": []
}
|
{
"return_month": "June",
"return_day": "22",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "June",
"name": "James Wilson",
"return_airport": "PHL"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello.",
"customer: I am James Wilson.",
"agent: How may I help you?",
"customer: Ia m planning to travel from SFO to PHL, can you help me in booking?",
"agent: May I know your travel dates?",
"customer: my travelling dates are 06/20 to 06/22.",
"agent: Sorry, there is no flight found basis on your details.",
"customer: Ok, fine thank you for checking.",
"agent: Thank you for reaching us."
] |
{
"status": "no_flight",
"name": "James Wilson",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Ronald Rodrigues",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "6",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "4",
"goal": "cancel",
"departure_month": "Sept",
"name": "Ronald Rodriguez",
"return_airport": "PHX"
}
|
[
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1515039828
] |
[
"customer: Hi.",
"agent: Hello. What can I do for you now?",
"customer: Due to the sudden demise of my Granny, I am unable to catch a flight.",
"agent: Ok.",
"customer: So I had a request to you to cancel my existing reservation?",
"agent: Sure, I will cancel your reservation. For this I want to know your name.",
"customer: Sure, my name is Ronald Rodriguez.",
"agent: Give a minute, I will get back to you.",
"customer: Sure.",
"agent: Thanks for waiting. You have no reservation found with your name.",
"customer: Ok, no problem.",
"agent: Thank you for approaching us.",
"customer: Thanks for your valuable information.",
"agent: Have a pleasant day."
] |
{
"status": "no_reservation",
"name": "Ronald Rodriguez",
"flight": []
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Linda Collins",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "22",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "20",
"goal": "change",
"departure_month": "Jan",
"name": "Linda Collins",
"return_airport": "LGA"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: Please help me in changing my existing reservation, as my trip got postponed.",
"agent: Sure, could I have your name please?",
"customer: My name is Linda Collins.",
"agent: Ok, please allow me a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation with your name in our portal to make changes further.",
"customer: That's ok, thank you for the response.",
"agent: You are welcome, have a great day."
] |
{
"status": "no_reservation",
"name": "Linda Collins",
"flight": []
}
|
[
{
"button_name": "top-change-reservation",
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},
{
"button_name": "",
"field_name": "customer-name",
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{
"button_name": "",
"field_name": "customer-final-action",
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{
"button_name": "",
"field_name": "customer-name",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527160078032
}
] |
true
|
{
"status": "book",
"name": "Donald Lopez",
"flight": [
1024
]
}
|
{
"return_month": "Sept",
"return_day": "17",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Donald Lopez",
"return_airport": "DCA"
}
|
[
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] |
[
"customer: Hello. Donald Lopez here.",
"agent: Hello, how can I be in your service?",
"customer: I wan to attend a Seminar in Washington. Can you please help me for booking the flight ticket?",
"agent: Ok, I will be glad to assist you with that. May I know the airport codes to check?",
"customer: My airport codes are from LGA to DCA.",
"agent: Ok, please can you let me know your travel dates too?",
"customer: My travelling dates are from 09/15 to 09/17.",
"agent: Ok, please wait a moment.",
"customer: Make sure my connections limit is 1.",
"agent: Ok, I will check.",
"customer: Ok.",
"agent: Thank you for waiting, there is a flight with airfare 100 and the airlines is JetBlue. Can I book it?",
"customer: Please proceed for booking the flight ticket.",
"agent: Ok, the flight is been booked with 1 connecting flight limit as you needed.",
"customer: Thanks for helping me.",
"agent: Thank you for choosing our agency."
] |
{
"status": "book",
"name": "Donald Lopez",
"flight": [
1024
]
}
|
[] |
true
|
{
"status": "book",
"name": "Patricia Scott",
"flight": [
1009
]
}
|
{
"return_month": "Aug",
"return_day": "11",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Aug",
"name": "Patricia Scott",
"return_airport": "CLT"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: I am looking for a flight from SFO to CLT, can you help me out?",
"agent: Sure, can you share me your travel dates?",
"customer: My trip dates are from Aug 9th till Aug 11th.",
"agent: Do you have any connection limit?",
"customer: I am looking for a connecting flight.",
"agent: Is there any other specifications?",
"customer: No, thanks.",
"agent: I found a flight with the price of 100 having one connection and economy class. Can I proceed to booking?",
"customer: Please proceed with it.",
"agent: Your ticket has been reserved with the flight- 1009.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us. Can I know your good name?",
"customer: Patricia Scott.",
"agent: Most Welcome."
] |
{
"status": "book",
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"flight": [
1009,
1018
]
}
|
[
{
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{
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{
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{
"button_name": "",
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{
"button_name": "",
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{
"button_name": "",
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{
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{
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{
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{
"button_name": "",
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"field_value": " Patricia Scott. 23:54",
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},
{
"button_name": "",
"field_name": "customer-name",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528827926673
}
] |
true
|
{
"status": "no_flight",
"name": "Jacob Anderson",
"flight": []
}
|
{
"return_month": "May",
"return_day": "22",
"max_price": 200,
"departure_airport": "DFW",
"max_connections": 0,
"departure_day": "20",
"goal": "book",
"departure_month": "May",
"name": "Jacob Anderson",
"return_airport": "IAH"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How may I help you today?",
"customer: I'm Jacob Anderson here, and my planning is to travel from DFW to IAH to meet my cousin at Houston.",
"agent: That's good, let me know your journey dates?",
"customer: Sure, my dates of journey is from 05/20 to 05/22. My connections limit is 0.",
"agent: Thank you for your information. Let me check. Thank you for waiting.",
"customer: Do you have any ticket for me?",
"agent: Sorry, there is flight with 0 connection limit. Thank for reaching us, have a nice day.",
"customer: Is there any flight is available?",
"agent: Sorry, there is no flight for your information.",
"customer: Thank you, for your information.",
"agent: Welcome."
] |
{
"status": "no_flight",
"name": "Jacob Anderson",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Alexander Mitchell",
"flight": []
}
|
{
"return_month": "Nov",
"return_day": "1",
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[
"customer: Hello.",
"agent: Hello. How can I help you at this moment?",
"customer: I am Alexander Mitchell here. I need to cancel my existing reservation, which is done recently. Can you please hep me out?",
"agent: Sure. I will help you with that. Please wait a moment.",
"customer: Thank you for considering my request.",
"agent: There is no previous reservation available under your name.",
"customer: Not a big problem, anyway thank you for the information.",
"agent: Thank you for reaching us.",
"customer: Thank you for searching."
] |
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true
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{
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|
{
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[
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: Actually, my friend book a flight ticket in economy class instead of business class. Can you please help me in changing of my existing reservation?",
"agent: Sure, may I know your good name please?",
"customer: Myself Catherine Wilson.",
"agent: Please wait for a moment.",
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"agent: Sorry, there is no reservation found on your name in our database to change.",
"customer: Ok, no problem. Thank you for your information.",
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"agent: Sure, help me with your travelling dates?",
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"customer: I need a connecting flight.",
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"customer: You can proceed to booking.",
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"customer: Thank you.",
"agent: Thank you for opting us."
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{
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|
[] |
true
|
{
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|
{
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"agent: Hello, how can I assist you?",
"customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL?",
"agent: Sure, we are here to help you. Can I have the exact airport code of Orlando?",
"customer: Sure, my destination code is FL - MCO.",
"agent: How much can you afford for this trip?",
"customer: I can afford up to 500.",
"agent: When are you planning to go Orlando?",
"customer: I want to travel on 07/19.",
"agent: Ok, do you need a stopover in between your route?",
"customer: Yes, I need a stopover.",
"agent: Please help me with your return date.",
"customer: My arrival date is on 07/21.",
"agent: Joshua, there is a flight from Frontier airline with fare 100 only. Shall I proceed with the booking?",
"customer: You may proceed if it is a connecting flight.",
"agent: Yes, it is a connecting flight.",
"customer: Thank you for your support, regarding flight booking process.",
"agent: Your reservation is confirmed with flight number 1005 on your name Joshua Phillips. Thank you for consulting us.",
"customer: Thank you."
] |
{
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[] |
true
|
{
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|
{
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[
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Could you please help me to book a business class ticket from Los Angeles to attend a business meeting in New York?",
"agent: Sure, may I know your travel dates?",
"customer: I need to depart on Apr 2nd and my return date will be on Apr 4th.",
"agent: Where would you like land in New York?",
"customer: My boarding point is LAX and my destination point is JFK.",
"agent: Please share me your name.",
"customer: I am Jessica Crown.",
"agent: Do you have any specifications?",
"customer: I need a break in between my journey.",
"agent: We found a economy class flight on your details with Southwest Airline, flight number: 1002. Shall I book this ticket?",
"customer: That's fine, you can book the ticket.",
"agent: Your ticket has been reserved.",
"customer: Thank you for your assistance in booking.",
"agent: Thank you so much for choosing us."
] |
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false
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{
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[
"customer: Hi.",
"agent: Hello. How can I assist you today?",
"customer: I am Patricia Smith, can you help me to book a flight with 1 connection?",
"agent: Sure, will you mention your travelling dates please?",
"customer: My travelling dates are 01/08 and 01/10.",
"agent: Please provide your airport codes that you want to travel.",
"customer: I would like to fly from ORD to DCA.",
"agent: Please give me a moment.",
"customer: Ok.",
"agent: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket?",
"customer: Proceed with booking.",
"agent: Your ticket is booked. The flight number is 1025 and the airline is Delta.",
"customer: Thank you.",
"agent: Welcome, have a great day."
] |
{
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[] |
true
|
{
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{
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"agent: Hello, how can I help you today?",
"customer: I would like to start my journey from Chicago, IL-ORD to attend my family meeting at Dallas, TX-DFW, can you help me in booking?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: I would like to start on 02/27 and my return date will be on 02/29.",
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"agent: OK, please hold on.",
"customer: Ok.",
"agent: Thanks for waiting, we found 1007 flight in UA airline with single connection and fare of 100.",
"customer: Ok, please book my ticket.",
"agent: Your ticket has been booked with your name.",
"customer: Thank you for helping in booking.",
"agent: Thank you for reaching us, have a safe journey."
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{
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[] |
true
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{
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[
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"agent: Hello, how can I aid you today?",
"customer: As I keep travelling due to the nature of my work, this time I have to travel to MCO. Please help me to book a flight from PHL.",
"agent: Sure, when are you planning to start and return on?",
"customer: I am planning to start my journey on Nov 10th and return on Nov 12th.",
"agent: Do you need a connecting flight?",
"customer: Yes, I need a connecting flight.",
"agent: What are your departure and return timings?",
"customer: The return time should be afternoon.",
"agent: In which class do you want to fly?",
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"agent: Thank you for your details, we found a connecting flight 1021 in economy class with American Airline. Shall I proceed with afternoon flight while returning?",
"customer: Please proceed.",
"agent: Your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you."
] |
{
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true
|
{
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|
{
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[
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"agent: Hello, how can I help you today?",
"customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?",
"agent: Let me know your name to check your reservation?",
"customer: I am Alexander Parker.",
"agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for choosing us."
] |
{
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false
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{
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{
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[
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: Please help me in booking a flight ticket from CLT to DEN.",
"agent: Sure, can you please help me with your dates of journey?",
"customer: Oct, 9 and Oct, 11 are my journey dates.",
"agent: May I know your name please?",
"customer: James Jackson here.",
"agent: Are you looking for any other help from my side please?",
"customer: I am looking for connecting flight.",
"agent: Ok, wait for a mean while please.",
"customer: Sure.",
"agent: I found a connecting flight of fare 100 with the Hawaiian airline, are you ok with this ticket booking?",
"customer: Yes, please book.",
"agent: Ok, I have reserved your ticket with the flight number 1000.",
"customer: Thank you.",
"agent: You are welcome, have a safe flight."
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{
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true
|
{
"status": "book",
"name": "Raymond Allen",
"flight": [
1013
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}
|
{
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"departure_airport": "PHL",
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"name": "Raymond Allen",
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[
"customer: Hi,.",
"agent: Hello, How can I support you?",
"customer: I am Raymond Allen, can you be my helping hand in booking a ticket.",
"agent: Sure, Could you please share your travelling details?",
"customer: I want to travel to Fort Worth, TX-DFW from Philadelphia, PA- PHL. My journey dates are mar/31 and apr/2. I need one connection within the price limit of 1000.",
"agent: Thank you for your information. Please wait for a while I will check and get back to you.",
"customer: OK.",
"agent: Thank you for waiting. We are happy to inform you that there is a flight based on your details. The flight details are as follows airline : Southwest, Flight number : 1013, Price : 600 with one connection.",
"customer: OK, proceed with the booking.",
"agent: Ok, The ticket has been booked.",
"customer: Thank you for the service.",
"agent: Thank you for contacting us."
] |
{
"status": "book",
"name": "Raymond Allen",
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]
}
|
[] |
true
|
{
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}
|
{
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[
"customer: Hello.",
"agent: Hello. How can I assist you today?",
"customer: I am Sarah Robinson.",
"agent: Nice to meet you.",
"customer: I want to go New York next for my film shooting purpose, can you please book a flight ticket from EWR to JFK?",
"agent: Sure, will you mention your travelling dates please?",
"customer: My departure date is 06/17 and please book my return ticket also on 06/19.",
"agent: Please give me a moment.",
"customer: I want a direct flight to New York.",
"agent: Thank you for waiting. There is no flights found under your preferable journey details.",
"customer: Oh! It's ok no problem, I will go with another airline. Thank you for your information.",
"agent: Welcome, have a great day."
] |
{
"status": "no_flight",
"name": "Sarah Robinson",
"flight": []
}
|
[] |
true
|
{
"status": "book",
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}
|
{
"return_month": "Feb",
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"name": "Pamela Rodriguez",
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[
"customer: Hello, I am Pamela Rodriguez.",
"agent: Hello, what can I do for you today?",
"customer: I want to reach Detroit, MI-DTW to meet my old friend to start a new business, can you help me to book a flight ticket from Dallas, TX-DFW?",
"agent: Sure, do you need a connection in between your journey?",
"customer: 02/04 and 02/04 are my planned travelling dates. I prefer one connection.",
"agent: Ok, please wait a minute.",
"customer: Ok.",
"agent: We found a AA airline with flight number 1003 and price is 100 available according to your requirements.",
"customer: That's good you can book the ticket.",
"agent: Your reservation is done.",
"customer: Thanks for your assistance.",
"agent: Thank you for picking us."
] |
{
"status": "book",
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"flight": [
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}
|
[] |
true
|
{
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|
{
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[
"customer: Hello, I am Pamela Walker.",
"agent: Hello, how may I serve you now?",
"customer: I want to visit my brother home town in San Francisco, can you help me with reservation?",
"agent: Sure, I can make your reservation right now. Can you please provide me your airport codes?",
"customer: My origin is LAS and destination is SFO.",
"agent: Do you need any halt in between your journey?",
"customer: Yes, I need flight with single halt.",
"agent: May I know your travelling dates?",
"customer: My depart is on 04/15 and return on 04/17.",
"agent: Is there any price limit for you?",
"customer: My price limit is 200.",
"agent: Ok, please wait a moment.",
"customer: OK.",
"agent: Unfortunately, there is no flight found on your journey details.",
"customer: No problem, I will try with another airline. Thank you for the information.",
"agent: Thanks for approaching us and have a great day."
] |
{
"status": "no_flight",
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"flight": []
}
|
[] |
true
|
{
"status": "book",
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}
|
{
"return_month": "Jan",
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[
"customer: Hi.",
"agent: Hello,.",
"customer: I am Carolyn Lopez.",
"agent: How can I assist you?",
"customer: I want to attend a pagan festival at Philadelphia. Can you help me in my booking?",
"agent: Sure, may I know your trip dates please?",
"customer: My journey dates are from 01/03 to 01/05.",
"agent: Let me know your airport codes please?",
"customer: My airport codes are from EWR to PHL.",
"agent: Do you need any other requirements to be met?",
"customer: I can pay up to 500.",
"agent: Thanks for your details, there is a connecting flight with 1015 flight number of fare 100 from an airline UA.",
"customer: Proceed with my booking.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for your help.",
"agent: Thank you."
] |
{
"status": "book",
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"flight": [
1015
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}
|
[] |
true
|
{
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"flight": []
}
|
{
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[
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: I would like to meet my childhood friend after a long time in Los Angeles, so I would like to book a flight ticket. Can you help me?",
"agent: Sure, we are here to help you. Can you please share your travel dates?",
"customer: Ok, my trip dates are from Mar 24 to 26.",
"agent: May I know your airport codes?",
"customer: Sure, my locations are from PHX to LAX.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight with business class.",
"agent: Is there any other specification?",
"customer: I would like to depart in the morning and returning in the evening.",
"agent: Ok, please share your name.",
"customer: Sure, I am Sharon Brown.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry to say, no flights found with your requirement.",
"customer: It's ok, thank you.",
"agent: Thanks for reaching us."
] |
{
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|
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true
|
{
"status": "no_flight",
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"flight": []
}
|
{
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[
"customer: Hi, Paul Garcia here.",
"agent: Hello, how can I help you?",
"customer: Can you please reserve me a flight ticket which is having it's return time in the evening?",
"agent: Sure, we are happy to help you. When are you planning to make your journey?",
"customer: Thank you, my trip dates are 08/02 - 08/04.",
"agent: Please help me with your respective airport codes.",
"customer: My airport codes are SFO - DEN.",
"agent: Do you have any lay by in between journey?",
"customer: I need a direct flight.",
"agent: Is there specific depart and arrival timings for this trip?",
"customer: Already mentioned above.",
"agent: Do you have any other specifications?",
"customer: No, thank you for asking.",
"agent: Thanks for providing details, no flights are available on your journey routs.",
"customer: No issues, thank you.",
"agent: Thank you for choosing us."
] |
{
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|
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{
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] |
true
|
{
"status": "book",
"name": "George Carter",
"flight": [
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]
}
|
{
"return_month": "Oct",
"return_day": "25",
"max_price": 500,
"departure_airport": "JFK",
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"departure_day": "23",
"goal": "book",
"departure_month": "Oct",
"name": "George Carter",
"return_airport": "DCA"
}
|
[
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[
"customer: Hello.",
"agent: Hello, welcome to flight ticket booking agency.",
"customer: Thank you.",
"agent: How may I help you?",
"customer: Can you help me in booking a flight ticket from JFK to DCA?",
"agent: Sure, I can reserve a flight ticket for you. Can I know your respective name please?",
"customer: I am George Carter.",
"agent: Ok, when do you want to depart from JFK and return back from DCA?",
"customer: I want to travel on 10/23, and return on 10/25.",
"agent: Ok, please let me know the connection limit preference.",
"customer: I need a connecting flight.",
"agent: There is an economy class flight in this route. Is that ok for you?",
"customer: Yes.",
"agent: If you have any other requirements that should met, please tell me?",
"customer: No.",
"agent: Ok, the flight is available in the JetBlue airlines which is departing and returning in the afternoon time and the flight ticket cost is 100. Shall I reserve the ticket?",
"customer: Proceed with the booking.",
"agent: I have confirmed your flight ticket with the service number 1008. Have a nice and happy journey.",
"customer: Thanks for the assistance.",
"agent: That's my pleasure to assist you. Thank you for contacting us."
] |
{
"status": "book",
"name": "George Carter",
"flight": [
1008,
1018
]
}
|
[
{
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{
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{
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{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "no_flight",
"name": "Betty Lewis",
"flight": []
}
|
{
"return_month": "Feb",
"return_day": "29",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Feb",
"name": "Betty Lewis",
"return_airport": "LGA"
}
|
[
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[
"customer: Hello, Betty Lewis is my name.",
"agent: Hello, how may I assist you today?",
"customer: Can you please book a connected flight from Minneapolis & St. Paul, MN - MSP?",
"agent: Sure, we will help you. Ok, please let me know your journey dates.",
"customer: My journey dates are 02/27 and 02/29.",
"agent: May I know your destination point?",
"customer: I want to land at New York, NY - LGA.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thanks for your time, we found a direct flight based on your given data.",
"customer: Do not proceed for booking.",
"agent: Ok.",
"customer: Thanks for your help.",
"agent: Thank you for choosing us."
] |
{
"status": "book",
"name": "Betty Lewis",
"flight": [
1007
]
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "George Moore",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "30",
"max_price": 1000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "Dec",
"name": "George Moore",
"return_airport": "DTW"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I am George Moore. I had planned to go on a trip, but it was postponed. Can you change my recent reservation?",
"agent: Sure, I am happy to help you. Please wait, let me check your reservation status in our database.",
"customer: Ok, take your time.",
"agent: Sorry, there is no reservation under your name in our database.",
"customer: That's ok. Anyways, thank you for your help.",
"agent: You are welcome and have a nice day."
] |
{
"status": "no_reservation",
"name": "George Moore",
"flight": []
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Kimberly Hill",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "25",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Sept",
"name": "Kimberly Hill",
"return_airport": "LGA"
}
|
[
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[
"customer: Hello.",
"agent: Hello, what can I do for you at this time?",
"customer: I am Kimberly Hill. I want to book a ticket to NY-LGA from TX-AUS.",
"agent: Sure, can I know your dates?",
"customer: My travelling dates are 09/23 and 09/25.",
"agent: Just hold on for a moment.",
"customer: Ok.",
"agent: Sorry for the inconvenience, there is no flight available on your dates.",
"customer: Ok, thank you for you response.",
"agent: Thank you for opting us."
] |
{
"status": "no_flight",
"name": "Kimberly Hill",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Mary Mitchell",
"flight": [
1016
]
}
|
{
"return_month": "Dec",
"return_day": "28",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Dec",
"name": "Mary Mitchell",
"return_airport": "DFW"
}
|
[
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[
"customer: Hello. Myself Mary Mitchell.",
"agent: Hello, how can I help you?",
"customer: I am looking for a flight from DTW to DFW, can you help me in booking?",
"agent: Sure, please share me your travelling dates?",
"customer: My planned travel dates are Dec 26 and Dec 28.",
"agent: Do you have any class preference?",
"customer: No, I am not looking for any class preferences.",
"agent: Do you have any connection limit?",
"customer: Sure, I am looking for a connecting flight.",
"agent: Is there any other specifications?",
"customer: Yes, I would like to start my journey for the morning flight.",
"agent: We found 1016 American airline with single connection and price of 200, shall I proceed with booking?",
"customer: That's fine, please proceed in booking with this flight if the depart time is for morning session.",
"agent: Your booking is done.",
"customer: Thank you for the service.",
"agent: Thank you for reaching us."
] |
{
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"flight": [
1016
]
}
|
[
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{
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{
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{
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{
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"field_name": "departure_day",
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{
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{
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] |
true
|
{
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]
}
|
{
"return_month": "Oct",
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"departure_airport": "DEN",
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}
|
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[
"customer: Hello.",
"agent: Hello, what kind of service your looking for?",
"customer: I want to attend an interview in Houston, HOU. Can you please book a ticket from DEN?",
"agent: Sure, please share me your trip dates.",
"customer: My travelling dates are Oct 7 and Oct 9.",
"agent: For booking, we need your good name. Please mention it.",
"customer: Sure, I am Emma Scott.",
"agent: May I know your class preferences?",
"customer: I am comfortable with any class.",
"agent: Is there any time concern for you?",
"customer: My depart time is morning.",
"agent: Do you need direct flight or connecting flight?",
"customer: I am comfortable with both flights.",
"agent: We found a Delta airline and 1005 is flight number with a fare of 200. Shall I proceed?",
"customer: Yes, please proceed for booking.",
"agent: Your ticket is confirmed with an economy class.",
"customer: Thank you.",
"agent: Thank you for opting us."
] |
{
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1005
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}
|
[
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{
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] |
true
|
{
"status": "cancel",
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"flight": []
}
|
{
"return_month": "Feb",
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|
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[
"customer: Hello.",
"agent: Hello.",
"customer: I am Angela Mitchell.",
"agent: How may I serve you today?",
"customer: I want to cancel my recent reservation due to cancel of my event at Charlotte. Could you please help me?",
"agent: Please wait for a moment, I will check your reservation and revert to you.",
"customer: Sure, I will wait for your response.",
"agent: We are glad to inform you that there is a reservation found with your given name in our records. Shall I confirm your cancellation?",
"customer: Yes, please proceed.",
"agent: Your ticket has been cancelled.",
"customer: Thank you for your service.",
"agent: Thank you for connecting with us."
] |
{
"status": "cancel",
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"flight": []
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|
[] |
true
|
{
"status": "no_flight",
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"flight": []
}
|
{
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}
|
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[
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I would like to visit New York to meet my family, please help me in booking a ticket from HOU to LGA.",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Can you share me your travelling dates?",
"customer: My planned travel dates are on Oct 6 and Oct 8.",
"agent: May I know your name?",
"customer: My name is Angela Wright.",
"agent: Do you have any other specifications?",
"customer: I prefer a connecting flight.",
"agent: Ok, wait for some time.",
"customer: Sure.",
"agent: Thanks for waiting there are no flights found on your details.",
"customer: Ok, no issues. Thank you for your information.",
"agent: Thanks for approaching us."
] |
{
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|
[
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{
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{
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{
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] |
true
|
{
"status": "no_reservation",
"name": "Jerry Robinson",
"flight": []
}
|
{
"return_month": "Nov",
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}
|
[
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[
"customer: Hello, I am Jerry Robinson.",
"agent: Hello Jerry. How can I assist you?",
"customer: I would like to cancel my recent reservation due to postpone of my conference at Denver. Could you please help me with the cancellation?",
"agent: Sure, please give me a minute.",
"customer: Sur.",
"agent: Jerry, there is no reservation available on your name.",
"customer: That's fine, thank you for the information.",
"agent: You are welcome."
] |
{
"status": "no_reservation",
"name": "Jerry Robinson",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
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"flight": []
}
|
{
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|
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[
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?",
"agent: Sure, I am glad to help you with that. May I know your name?",
"customer: My reservation was done under the name Andrew Robinson.",
"agent: Sorry, no reservation found on your name to cancel your reservation.",
"customer: Ok, not an issue. Anyways, thank you for the information.",
"agent: Thank you for reaching us, have a great day."
] |
{
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|
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{
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] |
true
|
{
"status": "no_reservation",
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}
|
{
"return_month": "Oct",
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"name": "Janet Perez",
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}
|
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[
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?",
"agent: Sure, I am here to help you with that, can I know your good name to proceed further?",
"customer: Janet Perez here.",
"agent: Sorry, we found no reservation on your given name.",
"customer: That's ok, thank you for your help.",
"agent: Thank you for reaching us."
] |
{
"status": "no_reservation",
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|
[
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{
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{
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true
|
{
"status": "book",
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}
|
{
"return_month": "Oct",
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[
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Mary Walker. I want to visit Titanic the aircraft exhibition at MCO, can you please book a ticket for me?",
"agent: Sure, we are here to help you. May I know your planned dates of travelling?",
"customer: My trip dates are 10/29 to 10/31.",
"agent: May I Know your boarding point?",
"customer: Source: PHX.",
"agent: Thank you for the details. Please be on hold.",
"customer: Sure.",
"agent: I found a flight with number 1024 and Delta airline. Shall I proceed?",
"customer: You can proceed.",
"agent: Your flight ticket has been booked with single connection and fare of 200.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
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1024
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}
|
[] |
true
|
{
"status": "no_flight",
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}
|
{
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[
"customer: Hi.",
"agent: Hello. How can I help you today?",
"customer: I am Paul Wilson. I am planning to travel from IAD to MSP, can you please help in that?",
"agent: Sure, can you please provide your travelling dates to proceed further?",
"customer: My date of travelling is on 06/04 to 06/06.",
"agent: Wait a moment please.",
"customer: sure, but I want to travel in direct flight.",
"agent: Paul Wilson, there are no direct flights available on this route.",
"customer: That's ok, thanks for helping me.",
"agent: Thank you for contacting us."
] |
{
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|
[] |
true
|
{
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}
|
{
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[
"customer: Hello, I am Mary Jones.",
"agent: Hello, how can I assist you?",
"customer: I want to attend sports festival with festival in DCA, can you help me with reservation?",
"agent: Sure, may I know your source code?",
"customer: My source is MSP.",
"agent: Help me with the travelling dates?",
"customer: My depart is on 09/26 and return on 09/28.",
"agent: Please be on hold.",
"customer: OK.",
"agent: We have found a flight in an airline Delta with the flight number 1009.",
"customer: OK, proceed with booking.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] |
{
"status": "book",
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}
|
[] |
true
|
{
"status": "no_reservation",
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}
|
{
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[
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: Owing to an emergency I had to request for this change reservation.",
"agent: Ok, I will help you with that. Can I have your name , please?",
"customer: My name is Anna Young.",
"agent: Hold on a moment.",
"customer: Sure.",
"agent: I am sorry, there is no reservation found on your name to change.",
"customer: Thank you.",
"agent: Thank you for availing us."
] |
{
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}
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[
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{
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] |
true
|
{
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}
|
{
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[
"customer: Hello.",
"agent: Hello.",
"customer: I am James Robinson.",
"agent: How can I assist you?",
"customer: I am planning to attend a meeting. Can you please book a ticket from DCA to DCA?",
"agent: Sure, help me with the travelling dates?",
"customer: My travelling dates are 06/14 and return on 06/16.",
"agent: Give me a minute.",
"customer: Sure.",
"agent: There is a flight with number 1020 in airline Frontier.",
"customer: Yes, you can book it.",
"agent: Your ticket is confirmed, happy journey.",
"customer: Thank you for your help.",
"agent: Thank you for opting us."
] |
{
"status": "book",
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}
|
[] |
true
|
{
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}
|
{
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[
"customer: Hi, I am Mark Jones.",
"agent: Hello, how can I help you?",
"customer: Owing to an emergency, my boxing championship has been postponed. So I have a request to you to change my existing reservation?",
"agent: Sure, wait for some time.",
"customer: Sure.",
"agent: Thanks for waiting there is no reservations found on your name.",
"customer: Ok, no issues at all. Thanks for your assistance.",
"agent: Thanks for choosing us."
] |
{
"status": "no_reservation",
"name": "Mark Jones",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Carol Edwards",
"flight": [
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]
}
|
{
"return_month": "Dec",
"return_day": "2",
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"departure_airport": "DTW",
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"departure_day": "30",
"goal": "book",
"departure_month": "Nov",
"name": "Carol Edwards",
"return_airport": "AUS"
}
|
[
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[
"customer: Hello. I am Carol Edwards.",
"agent: Hello. How can I assist you at this moment?",
"customer: I need some immediate assistance in my flight ticket booking from DTW to AUS, can you help me in that booking process?",
"agent: Sure Carol, I am ready to help you with that. Can I have your travel dates please?",
"customer: Thank you and my travel dates are 11/30 and back on 12/02.",
"agent: Ok Carol, please wait a moment to check flight availability.",
"customer: Sure, I can wait for your response.",
"agent: AA airlines running a flight in your route with connection 1 and the ticket fare is 100. Shall I proceed with booking?",
"customer: Yes, please go ahead and confirm my flight ticket booking.",
"agent: Ok Carol Edwards, your ticket booking has done and the flight number is 1013.",
"customer: Thank you so much for your kind service in my ticket booking.",
"agent: Thank you for choosing us, have a great journey.",
"customer: Welcome."
] |
{
"status": "book",
"name": "Carol Edwards",
"flight": [
1013,
1027
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Matthew Parker",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "11",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "9",
"goal": "change",
"departure_month": "Oct",
"name": "Matthew Parker",
"return_airport": "MSP"
}
|
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[
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I am Matthew Parker.",
"agent: Matthew nice to meet you.",
"customer: Due to some reasons, my trip has been postponed. Can you change my reservation.",
"agent: Actually, there is no previous reservation found on your name.",
"customer: It's ok.",
"agent: Thank you for reaching us.",
"customer: Thank you for your help."
] |
{
"status": "no_reservation",
"name": "Matthew Parker",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Richard Adams",
"flight": [
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}
|
{
"return_month": "Mar",
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[
"customer: Hello,. I am Richard Adams.",
"agent: Hello, how can I render you today?",
"customer: I would like to attend for prayers in Old North Church at Boston, BOS. Can you help me in booking with a connecting flight?",
"agent: Sure, I am here to assist you.",
"customer: Thank you.",
"agent: Can you please provide your take off airport code?",
"customer: I want to take off from Washington, DCA.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: I would like to travel on 03/01 and intend to return on 03/03.",
"agent: Ok, please wait a moment, let me search a flight for you.",
"customer: Sure.",
"agent: Thanks for your precious time. We found Delta airline fare of 100. Shall I proceed for booking with single stopover flight?",
"customer: Yes, proceed with the booking.",
"agent: Your ticket has been confirmed with airline number 1000.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
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"flight": [
1000
]
}
|
[] |
true
|
{
"status": "book",
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]
}
|
{
"return_month": "Sept",
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"departure_day": "19",
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"name": "Deborah Robinson",
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}
|
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[
"customer: Hello.",
"agent: Hello. How can I aid you at this moment?",
"customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there?",
"agent: Sure, I will assist you with that. Can you please mention your preferable airport code names for booking flight ticket?",
"customer: Sure, I will prefer EWR and PHL as my origin and destination airport codes for booking.",
"agent: May I know your trip dates for further process?",
"customer: I am planning to leave on 09/19 and please book my return ticket on 09/21.",
"agent: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route.",
"customer: Ok, take your time.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 is provided by Hawaiian airlines. Shall I proceed with this?",
"customer: That's fine for me, you can proceed with booking.",
"agent: Your flight ticket is booked successfully, flight number is 1002.",
"customer: Thank you for your kind assistance in booking of my ticket, have a nice day.",
"agent: Thank you for choosing us, have a nice day."
] |
{
"status": "book",
"name": "Deborah Robinson",
"flight": [
1002,
1025
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Kimberly Green",
"flight": []
}
|
{
"return_month": "Nov",
"return_day": "15",
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"departure_airport": "IAH",
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"departure_day": "13",
"goal": "book",
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"name": "Kimberly Green",
"return_airport": "IAD"
}
|
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[
"customer: Hello.",
"agent: Hello, how can I support you today?",
"customer: I am Kimberly Green. I want to book a flight ticket from IAH to IAD. Can you find a flight ticket for me?",
"agent: Sure, we are here to make a reservation for you. Please share your planned journey dates.",
"customer: Thank you, my itinerary dates are on 11/13 and return on 11/15.",
"agent: Ok, Is there any halt?",
"customer: Yes, I need one connecting flight.",
"agent: Ok, please wait.",
"customer: Ok, take your time.",
"agent: Thanks for your time, there were no flights found based on your requested dates.",
"customer: It's ok, not a problem with that. Anyways thank you for your help.",
"agent: Thank you for availing us."
] |
{
"status": "no_flight",
"name": "Kimberly Green",
"flight": []
}
|
[] |
true
|
{
"status": "book",
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"flight": [
1001
]
}
|
{
"return_month": "Nov",
"return_day": "14",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Jacob Thompson",
"return_airport": "OAK"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: My name is Jacob Thomas, I want to book a flight from DTW to OAK to visit trade fair. Can you book a flight for me?",
"agent: Sure, may I know your travelling dates?",
"customer: I will fly on Nov 12 and return on Nov 14.",
"agent: Do you have any depart and return time?",
"customer: I will depart in afternoon.",
"agent: Can I know your class?",
"customer: Sorry there is no any class preference.",
"agent: There is a flight on United airline, flight number 1001 with the fare of 200 and depart is 17 PM. Can I proceed?",
"customer: Please proceed if it have a single connection.",
"agent: Your ticket has been booked.",
"customer: Thank you for helping me.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
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"flight": [
1001
]
}
|
[
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{
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] |
false
|
{
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
}
|
{
"return_month": "Sept",
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"name": "Stephanie Carter",
"return_airport": "EWR"
}
|
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[
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation?",
"agent: May I know your name?",
"customer: Sure, I had a reservation with name Stephanie Carter.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation found on your name.",
"customer: Ok, no worries at all.",
"agent: Thank you for choosing us.",
"customer: Thanks for your kind service."
] |
{
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
}
|
[] |
true
|
{
"status": "book",
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"flight": [
1007
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}
|
{
"return_month": "Apr",
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}
|
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[
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I am Stephanie Turner. Can you help me searching flights with connection 1?",
"agent: Yes, I can help you.",
"customer: Thank you.",
"agent: Could you tell me your dates of travel?",
"customer: My travelling dates are 04/17 and 04/19.",
"agent: Ok, can I know your nearest airport codes?",
"customer: My airport codes are LAX to IAH.",
"agent: Give me a second, I will get back to you.",
"customer: Sure.",
"agent: I have found a flight ticket for you with a price of 100 and 1 connecting flight.",
"customer: That's perfect, proceed to booking.",
"agent: Ok, your ticket is booked with JetBlue airlines.",
"customer: Thank you for confirming my flight ticket.",
"agent: Thank you for consulting us."
] |
{
"status": "book",
"name": "Stephanie Turner",
"flight": [
1007
]
}
|
[] |
true
|
{
"status": "book",
"name": "Brian Lewis",
"flight": [
1001
]
}
|
{
"return_month": "Oct",
"return_day": "21",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Oct",
"name": "Brian Lewis",
"return_airport": "BOS"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: I would like to meet my school friend at Boston, please help me in booking a ticket from PHX to BOS.",
"agent: Sure, can you please let me know your trip dates?",
"customer: My planned trip dates are on Oct 19 and Oct 21.",
"agent: Do you have any connection limit preference?",
"customer: I need a flight with single connection.",
"agent: Do you have any other specifications?",
"customer: No, thank you for asking.",
"agent: Could you help me with your name please?",
"customer: My name is Brian Lewis.",
"agent: American Airlines is having a single stopover with 1001 flight number and airfare is 200. Shall I proceed with this flight?",
"customer: Ok, please proceed for booking.",
"agent: For a economy class your ticket is booked.",
"customer: Thank you for your services.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Brian Lewis",
"flight": [
1001,
1012
]
}
|
[
{
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{
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{
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{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/19",
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{
"button_name": "",
"field_name": "return_day",
"field_value": "10/21",
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{
"button_name": "",
"field_name": "flight_search_submit",
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{
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{
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{
"button_name": "",
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{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
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] |
true
|
{
"status": "book",
"name": "Eric Anderson",
"flight": [
1001
]
}
|
{
"return_month": "June",
"return_day": "5",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "June",
"name": "Eric Anderson",
"return_airport": "SFO"
}
|
[
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[
"customer: Hello.",
"agent: Hello.",
"customer: Myself Eric Anderson.",
"agent: In which way I can assist you today?",
"customer: Can you please book a flight ticket from ORD to SFO?",
"agent: Sure, I can help you in booking flight ticket.",
"customer: Thank you.",
"agent: May I know your preferable travel dates for booking flight ticket?",
"customer: Sure, I need to travel on dates of 06/03 and 06/05.",
"agent: Ok, please wait a moment, I will check flight availability.",
"customer: Sure, take your time.",
"agent: There is a flight available in this route, airline is Spirit and flight number is 1001. Are you ok with this flight?",
"customer: That's fine, please proceed with booking.",
"agent: Your flight ticket is booked successfully.",
"customer: Thank you for your help.",
"agent: Thank you for contacting us, have a nice day.",
"customer: Most welcome."
] |
{
"status": "book",
"name": "Eric Anderson",
"flight": [
1001,
1003,
1013,
1026
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Jason Parker",
"flight": []
}
|
{
"return_month": "July",
"return_day": "4",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "July",
"name": "Jason Parker",
"return_airport": "SEA"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Jason Parker.",
"agent: Ok.",
"customer: I need to attend farewell party in my college, could you please help me to book a flight ticket?",
"agent: Sure, will you provide your source and destination airport codes.",
"customer: My origin and destination airport codes are AUS and SEA.",
"agent: Will you provide your travelling dates?",
"customer: I planned to travel on 07/02 and 07/04. Please make sure that the connection is 1 and price limit is 200.",
"agent: Please give me a moment.",
"customer: Sure.",
"agent: Unfortunately there is no flights found under your required details.",
"customer: That's ok. Thank you for your information.",
"agent: Thank you for reaching us.Have a nice day."
] |
{
"status": "no_flight",
"name": "Jason Parker",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Stephen Lopez",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "24",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "22",
"goal": "change",
"departure_month": "Oct",
"name": "Stephen Lopez",
"return_airport": "HOU"
}
|
[
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[
"customer: Hi.",
"agent: Hello.",
"customer: I am Stephen Lopez.",
"agent: How may I assist you at this moment?",
"customer: Owing to an emergency, I want to change my reservation. Can you please help me in that?",
"agent: Sure, I am glad to help you out.",
"customer: Thank you.",
"agent: Please give me a moment to check your reservation status.",
"customer: Ok.",
"agent: Sorry, we couldn't find any reservation on your name in our records.",
"customer: Ok, no problem. Thank you for your response.",
"agent: Thank you for reaching us."
] |
{
"status": "no_reservation",
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"flight": []
}
|
[
{
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{
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] |
true
|
{
"status": "book",
"name": "Margaret King",
"flight": [
1012
]
}
|
{
"return_month": "Mar",
"return_day": "19",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Mar",
"name": "Margaret King",
"return_airport": "PHL"
}
|
[
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[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am planning to visit Philadelphia, can you please book me a ticket from LAS to PHL?",
"agent: Sure, I will help you. Can you please share your travel dates?",
"customer: My preferable journey dates are from 03/17 to 03/19.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Hawaiian airlines are providing service on your route with 1 connection and fare is 100. Can I proceed?",
"customer: Please book my ticket with the name Margaret King.",
"agent: Ok. Your booking is done with flight 1012.",
"customer: Thank you for booking my ticket.",
"agent: Thank you for choosing us."
] |
{
"status": "book",
"name": "Margaret King",
"flight": [
1012
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}
|
[] |
true
|
{
"status": "book",
"name": "Cynthia Jackson",
"flight": [
1027
]
}
|
{
"return_month": "Apr",
"return_day": "3",
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"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Apr",
"name": "Cynthia Jackson",
"return_airport": "IAH"
}
|
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[
"customer: Hello. I am Cynthia Jackson.",
"agent: Hello, what can I serve you today?",
"customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?",
"agent: Sure, please share your preferred travelling dates?",
"customer: I want to travel on 04/01 and 04/03.",
"agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?",
"customer: Yes, proceed to booking.",
"agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.",
"customer: Thank you for your help."
] |
{
"status": "book",
"name": "Cynthia Jackson",
"flight": [
1027
]
}
|
[] |
true
|
{
"status": "book",
"name": "Margaret Smith",
"flight": [
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}
|
{
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}
|
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[
"customer: Hello.",
"agent: Hello.",
"customer: My name is Margaret Smith.",
"agent: How can I aid you?",
"customer: Can you please book me a flight ticket to LGA from EWR?",
"agent: Sure, may I know your preferable journey dates please?",
"customer: Sure, my trip dates are from 11/20 to 11/22.",
"agent: Wait for a while please.",
"customer: Ok, take your time.",
"agent: Hawaiian airlines is available in your route with the ticket fare of 100, shall I proceed with the booking?",
"customer: Ok, please confirm my reservation.",
"agent: Your ticket is booked with the flight-1004.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
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"flight": [
1005
]
}
|
[] |
false
|
{
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}
|
{
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|
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[
"customer: Hello.",
"agent: Hello, how may I be at your service today?",
"customer: Can you please help me to book a flight from JFK to HOU?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, I want to depart on Aug 10 and need to return on Aug 12.",
"agent: Do you have any other specifications?",
"customer: I am looking for a flight with single connection.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1003. Shall I proceed with this flight?",
"customer: Ok, please proceed.",
"agent: Please help me with your name for booking.",
"customer: Myself Paul Clark.",
"agent: Your booking is done.",
"customer: Thank you.",
"agent: Most welcome."
] |
{
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|
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{
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true
|
{
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"flight": [
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}
|
{
"return_month": "Oct",
"return_day": "21",
"max_price": 500,
"departure_airport": "SEA",
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[
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: Could you please check the flight availability in economy class?",
"agent: Sure, I am here to help you. Please let me know your travelling dates.",
"customer: My travelling dates are Oct 19 and Oct 21.",
"agent: Kindly mention your respective airport codes.",
"customer: My source is SEA and destination is PHX.",
"agent: Do you prefer any break in between journey?",
"customer: I need a single connecting flight.",
"agent: Are there any other specifications for you?",
"customer: I want to return in the evening.",
"agent: May I know your good name?",
"customer: I am David Moore.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1012. Shall I proceed with this flight?",
"customer: Ok, proceed.",
"agent: Your booking is done in United Airlines.",
"customer: Thank you.",
"agent: Thank you for availing us."
] |
{
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}
|
[
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{
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{
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{
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{
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{
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{
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{
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{
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] |
true
|
{
"status": "book",
"name": "Brandon Lee",
"flight": [
1027
]
}
|
{
"return_month": "July",
"return_day": "31",
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"goal": "book",
"departure_month": "July",
"name": "Brandon Lee",
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}
|
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[
"customer: Hi, I am Brandon Lee.",
"agent: Hello, how may I serve you today?",
"customer: I am planning to conduct an woman empowerment event at Chicago, can you help me in booking a ticket with single connection?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Can I know your source and destination airport codes?",
"customer: My source and destination airport codes are Minneapolis, MN-MSP and Chicago, IL-ORD.",
"agent: On which dates are you going to travel?",
"customer: My travel dates are from 07/29 to 07/31.",
"agent: Ok, wait a minute.",
"customer: Ok.",
"agent: We found a flight on UA airline, flight number as 1027 with the fare of 100.",
"customer: Please proceed for booking.",
"agent: Your ticket has been booked.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Brandon Lee",
"flight": [
1027
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Larry Wilson",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "4",
"max_price": 5000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Sept",
"name": "Larry Wilson",
"return_airport": "OAK"
}
|
[
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[
"customer: Hello.",
"agent: Hello.",
"customer: My name is Larry Wilson.",
"agent: How can I help you today?",
"customer: I have a plan to meet my friend in Oakland, can you help me for booking a flight ticket?",
"agent: Sure, I will help you in booking. Can you please share your travel dates?",
"customer: My travelling dates are from 09/02 till 09/04.",
"agent: Ok, may I know your airport codes?",
"customer: My travelling airport codes are from DTW to OAK.",
"agent: Sorry, no flights are available on your route.",
"customer: That's ok, thank you for checking.",
"agent: Welcome, have a nice day."
] |
{
"status": "no_flight",
"name": "Larry Wilson",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Pamela Lewis",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "17",
"max_price": 200,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "15",
"goal": "change",
"departure_month": "Sept",
"name": "Pamela Lewis",
"return_airport": "ATL"
}
|
[
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[
"customer: Hello.",
"agent: Hello.",
"customer: I am Pamela Lewis.",
"agent: How may I aid you?",
"customer: Can you please help me to change my existing reservation as my plan to attend a film festival got postponed?",
"agent: Sure, I am ready to help you.",
"customer: Thank you.",
"agent: Sorry, there are no reservation found on your name.",
"customer: Ok, no problem. Thank you for the information.",
"agent: Thank you for choosing us."
] |
{
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"name": "Pamela Lewis",
"flight": []
}
|
[
{
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{
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{
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{
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] |
true
|
{
"status": "book",
"name": "Brain Gonzalez",
"flight": [
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]
}
|
{
"return_month": "June",
"return_day": "13",
"max_price": 500,
"departure_airport": "DEN",
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"departure_day": "11",
"goal": "book",
"departure_month": "June",
"name": "Brian Gonzalez",
"return_airport": "LAX"
}
|
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[
"customer: Hello,.",
"agent: Hello, how may I help you?",
"customer: I am Brain Gonzalez want to give a surprise to my mom on her birthday. Can you be my helping hand in booking a ticket from Denver to Los Angeles.",
"agent: Sure, we are here to help you. Could you please provide me your travelling details?",
"customer: Airport codes are CO- DEN to CA-LAX.",
"agent: May I know your journey dates?",
"customer: I want to leave on june/11 and return on june/13. Please make sure that the price should not be 500 with a single connection.",
"agent: We are happy to inform you that there is a flight found on your information.",
"customer: OK, please provide me flight details?",
"agent: Flight details are Flight number:1008, airline: Hawaiian with price limit 200 and one connection. Shall I proceed for booking?",
"customer: OK, confirm my booking.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for your srvice.",
"agent: Thank you."
] |
{
"status": "book",
"name": "Brian Gonzalez",
"flight": [
1008,
1024
]
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Nancy Jones",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "8",
"max_price": 200,
"departure_airport": "MSP",
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"departure_day": "6",
"goal": "change",
"departure_month": "Oct",
"name": "Nancy Jones",
"return_airport": "SFO"
}
|
[
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[
"customer: Hello.",
"agent: Hello. How can I help you now?",
"customer: I am Nancy Jones, I want to change my recent reservation. Can you please help me with it?",
"agent: Sure, I can help you in that.",
"customer: Thank you.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Sorry Nancy Jones, there is no active reservation on your name to change it.",
"customer: No issues, thank you for your assistance.",
"agent: Thanks for choosing us."
] |
{
"status": "no_reservation",
"name": "Nancy Jones",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Jacob Roberts",
"flight": [
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]
}
|
{
"return_month": "June",
"return_day": "29",
"max_price": 200,
"departure_airport": "IAH",
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"departure_day": "27",
"goal": "book",
"departure_month": "June",
"name": "Jacob Roberts",
"return_airport": "OAK"
}
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[
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: Could you please make a reservation with the name of Jacob Roberts to Oakland, OAK?",
"agent: Sure, may I know your planned travel dates?",
"customer: My planned travel dates are 06/27 - 06/29.",
"agent: Please share me your source point.",
"customer: My source is from Houston, IAH.",
"agent: May I know your good name?",
"customer: I already mentioned above, please check it.",
"agent: We are glad to say that, we found an airline: Frontier, flight number: 1002 and price is 100.",
"customer: Ok, proceed with the booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thank you for assisting me.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Jacob Roberts",
"flight": [
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]
}
|
[] |
true
|
{
"status": "book",
"name": "Patricia Wright",
"flight": [
1006
]
}
|
{
"return_month": "May",
"return_day": "28",
"max_price": 500,
"departure_airport": "JFK",
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"departure_day": "26",
"goal": "book",
"departure_month": "May",
"name": "Patricia Wright",
"return_airport": "LGA"
}
|
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[
"customer: Hello.",
"agent: Hello,tell me how may I help you?",
"customer: I want to travel from New York, NY- JFK from 05/26 to 05/28.",
"agent: OK,I can help you with that?",
"customer: My destination airport is New York, NY-LGA. Do you have any ticket for me?",
"agent: OK, can you please tell me your name?",
"customer: Sure, this is Patricia Wright.",
"agent: OK,may I know your connection limit and price?",
"customer: I want my trip within the limits of 500 with connection 1.",
"agent: OK,as per your requirements there is a flight for you,may I a ticket for you?",
"customer: Sure, you can book it for me.",
"agent: OK,your ticket has been booked. Thank you.",
"customer: Thank you, for your suggestions."
] |
{
"status": "book",
"name": "Patricia Wright",
"flight": [
1006,
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]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Edward Young",
"flight": []
}
|
{
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"departure_day": "13",
"goal": "book",
"departure_month": "Aug",
"name": "Edward Young",
"return_airport": "OAK"
}
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[
"customer: Hello. My name is Edward Young.",
"agent: Hello, how can I serve you today?",
"customer: I would like to attend Environmental Science Conferences in Lawrence Hall of Science at Oakland, OAK. So, please help me with booking a connecting flight ticket.",
"agent: Sure, may I know your journey dates?",
"customer: I will depart on 08/13 and intend to back on 08/15.",
"agent: May I know your source point?",
"customer: I will board at LAX.",
"agent: Do you need a halt in between your journey?",
"customer: Yes, I need a halt.",
"agent: Sorry to say that, no flights were found with your given details.",
"customer: Not an issue, thank you.",
"agent: Thank you for reaching us."
] |
{
"status": "no_flight",
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"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Jacob Allen",
"flight": []
}
|
{
"return_month": "Apr",
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"departure_airport": "CLT",
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"departure_day": "12",
"goal": "cancel",
"departure_month": "Apr",
"name": "Jacob Allen",
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}
|
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1517478643,
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] |
[
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: I want to cancel my reservation due to heavy snowfall in my region.",
"agent: Sure, I will help you. May I know your name please to check your reservation status?",
"customer: Sure, my name is Jacob Allen.",
"agent: Jacob, no reservation has been found on your name.",
"customer: No problem, thank you for checking.",
"agent: Thank you for reaching us."
] |
{
"status": "no_reservation",
"name": "Jacob Allen",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Catherine Robinson",
"flight": []
}
|
{
"return_month": "June",
"return_day": "27",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "25",
"goal": "change",
"departure_month": "June",
"name": "Catherine Robinson",
"return_airport": "HOU"
}
|
[
1519093088,
1519093092,
1519093152,
1519093156,
1519093160,
1519093186,
1519093189,
1519093200
] |
[
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: My name is Catherine Robinson, I want to change my existing reservation. Can you please help me with it?",
"agent: Sure, please wait for a while.",
"customer: Ok.",
"agent: Sorry, we couldn't find a reservation on your name.",
"customer: Not an issue, thank you.",
"agent: Thank you for choosing us."
] |
{
"status": "no_reservation",
"name": "Catherine Robinson",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Katherine Baker",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "3",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "1",
"goal": "cancel",
"departure_month": "Mar",
"name": "Katherine Baker",
"return_airport": "ORD"
}
|
[
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1520298506,
1520298511,
1520298522,
1520298527,
1520298587,
1520298604,
1520298620
] |
[
"customer: Hi,.",
"agent: Hello,. On what way, can I assist you the best today?",
"customer: Please cancel my recent reservation.",
"agent: Sure, I will help you in cancellation. To cancel your ticket, we need your name. Can you provide it?",
"customer: I am Katherine Baker.",
"agent: Thanks for the details, please wait.",
"customer: Sure.",
"agent: Thanks for your time. Sorry Katherine, Unfortunately there is no active reservation on your name to cancel it.",
"customer: Thank you.",
"agent: Thanks for choosing us for your ticket cancellation process."
] |
{
"status": "no_reservation",
"name": "Katherine Baker",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Margaret Wright",
"flight": [
1006
]
}
|
{
"return_month": "July",
"return_day": "3",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "July",
"name": "Margaret Wright",
"return_airport": "BOS"
}
|
[
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1522213345,
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1522213438,
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1522213741,
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1522213781,
1522213799,
1522213809,
1522213816,
1522213820
] |
[
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Would you please confirm a seat in flight which is heading to Boston, BOS?",
"agent: Sure, we will help you.",
"customer: Thank you.",
"agent: Can you please share your connection limit?",
"customer: Yes, I need to halt in between my journey.",
"agent: May I know your landing point?",
"customer: It's BOS, Boston.",
"agent: When you are planning to make your journey?",
"customer: I planned my journey on 07/01 to 07/03.",
"agent: Can you please let me know your take off airport?",
"customer: Origin point is Minneapolis, MSP.",
"agent: Ok, please be on hold.",
"customer: Sure.",
"agent: We found a connecting flight with Delta airlines, flight number 1006 and the fare of 100.",
"customer: Ok, you can confirm a seat.",
"agent: To proceed further, may I know your name please?",
"customer: I am Margaret Wright.",
"agent: Ok, your ticket has been confirmed with the name of Margaret Wright.",
"customer: Ok, Thank you.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Margaret Wright",
"flight": [
1006,
1008
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Pamela Baker",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "19",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Dec",
"name": "Pamela Baker",
"return_airport": "LAS"
}
|
[
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1520527852,
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1520527857,
1520527861,
1520527919,
1520527930,
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] |
[
"customer: Hello, Pamela Baker here.",
"agent: Hello, how may I guide you?",
"customer: I would like to play poker at Las Vegas. Can you help me in booking a ticket from DCA to LAS?",
"agent: Sure, may I know your journey dates please?",
"customer: My planned journey dates are 12/17 and 12/19.",
"agent: Please wait a moment.",
"customer: Ok, take your time.",
"agent: Pamela, no flights has been found on your journey dates.",
"customer: Its ok, thank you for the information.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Pamela Baker",
"flight": [
1025
]
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Patricia Baker",
"flight": []
}
|
{
"return_month": "June",
"return_day": "6",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 0,
"departure_day": "4",
"goal": "change",
"departure_month": "June",
"name": "Patricia Baker",
"return_airport": "EWR"
}
|
[
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1525259467,
1525259509,
1525259527,
1525259551,
1525259579,
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] |
[
"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: I am Patricia Baker. I want to stay for some more days at Minneapolis, can you please help me to change my flight reservation?",
"agent: Please wait a moment to check the reservation status.",
"customer: Sure.",
"agent: Sorry, no reservation found by your name.",
"customer: Not an issue. Anyway, thank you for checking.",
"agent: Thanks."
] |
{
"status": "no_reservation",
"name": "Patricia Baker",
"flight": []
}
|
[
{
"button_name": "",
"field_name": "customer-name",
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{
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"field_value": "",
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{
"button_name": "",
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{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525259589272
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] |
true
|
{
"status": "no_flight",
"name": "Jack Phillips",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "25",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Dec",
"name": "Jack Phillips",
"return_airport": "ATL"
}
|
[
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[
"customer: Hello.",
"agent: Hello. How may I guide you today?",
"customer: I would like to book a ticket from LAS to ATL to attend a meeting.",
"agent: Sure, I will help you with that. Can you please share your preferable journey dates?",
"customer: My travel dates are as follows Dec 23 and Dec 25.",
"agent: Do you have any airline preference?",
"customer: Yes, I prefer normal cost.",
"agent: May I know your name please?",
"customer: My name is Jack Phillips.",
"agent: Is there any connection limit?",
"customer: I prefer single connection flight with return in the evening.",
"agent: Do you have any specifications?",
"customer: No.",
"agent: I am sorry to say that there is no flight found under your details.",
"customer: No issue, thank you for the help.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Jack Phillips",
"flight": [
1029
]
}
|
[
{
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{
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{
"button_name": "",
"field_name": "to_city",
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{
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{
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{
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{
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{
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{
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{
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{
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{
"button_name": "",
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{
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{
"button_name": "",
"field_name": "customer-final-action",
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{
"button_name": "",
"field_name": "customer-final-action",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526492971629
}
] |
false
|
{
"status": "no_reservation",
"name": "Alexander Scott",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "12",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "10",
"goal": "change",
"departure_month": "Mar",
"name": "Alexander Scott",
"return_airport": "CLT"
}
|
[
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1517461202,
1517461212,
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] |
[
"customer: Hello, I am Alexander Scott.",
"agent: Hello, how can I assist you?",
"customer: I need to alter my reservation, as my exam scheduled has been postponed. Please help me in changing?",
"agent: Sure, please wait a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on your name.",
"customer: Ok, no worries. Thanks for your help.",
"agent: Thank you for choosing us."
] |
{
"status": "no_reservation",
"name": "Alexander Scott",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Michelle Thompson",
"flight": [
1000
]
}
|
{
"return_month": "Dec",
"return_day": "13",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Dec",
"name": "Michelle Thompson",
"return_airport": "IAH"
}
|
[
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] |
[
"customer: Hi. I am Michelle Thompson.",
"agent: Hello, how may I guide you today?",
"customer: I have to submit my research record at Houston university with my college friend from New York. Will you please help me in making an airline reservation?",
"agent: Sure, I will help you. Could you please provide me your airport codes?",
"customer: My source code is NY-EWR and destination code is TX-IAH.",
"agent: When you have planned to travel?",
"customer: My planned dates are 12/11 and 12/13.",
"agent: Kindly mention your fare limit?",
"customer: Fare limit is under 5000.",
"agent: We found a flight with Southwest airline and 1000 flight with fare 100 having a lay by.",
"customer: You can continue with booking.",
"agent: Your ticked has been confirmed.",
"customer: Thank you for your kind service.",
"agent: Thank you for picking us, have a great day."
] |
{
"status": "book",
"name": "Michelle Thompson",
"flight": [
1000,
1015,
1027
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "John Baker",
"flight": []
}
|
{
"return_month": "Feb",
"return_day": "8",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 0,
"departure_day": "6",
"goal": "book",
"departure_month": "Feb",
"name": "John Baker",
"return_airport": "DFW"
}
|
[
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1518512188,
1518512247,
1518512266,
1518512287,
1518512293,
1518512304,
1518512335
] |
[
"customer: Hello,.",
"agent: Hello, how may I assist you?",
"customer: I need to book a flight ticket to TX-DFW with a direct flight, so can you please help me out with this?",
"agent: Sure, may I know your journey dates?",
"customer: I want to start on 02/06 and return on 02/08.",
"agent: Can you share your origin airport code?",
"customer: My origin is Las Vegas, LAS.",
"agent: May I know your good name for further process?",
"customer: My name is John Baker.",
"agent: No flights found on your journey dates.",
"customer: Not a problem, thank you.",
"agent: Thank you for choosing us, have a nice day."
] |
{
"status": "no_flight",
"name": "John Baker",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Barbara Martinez",
"flight": [
1002
]
}
|
{
"return_month": "Mar",
"return_day": "12",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Mar",
"name": "Barbara Martinez",
"return_airport": "DFW"
}
|
[
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1528207045,
1528207049,
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] |
[
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: I have planned to visit DFW from JFK, please assist me in booking.",
"agent: Sure, can you share your trip dates?",
"customer: My preferred dates are Mar 10th and return Mar 12th.",
"agent: Do you have any preferences?",
"customer: Yes, I need economy class.",
"agent: May I know your name?",
"customer: Barbara Martinez.",
"agent: There is a connecting flight with number 1002 in airline Spirit, the fare is 100 in economy class. Can I book it?",
"customer: Proceed.",
"agent: Your ticket is reserved, the depart time is 23:00 hours and return time is 13:00 hours.",
"customer: Thank you for booking.",
"agent: Thank you for opting us."
] |
{
"status": "book",
"name": "Barbara Martinez",
"flight": [
1002
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
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{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
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{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
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{
"button_name": "",
"field_name": "departure_day",
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{
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"field_name": "flight_search_submit",
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{
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"field_name": "return_day",
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{
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"field_name": "customer-final-action",
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{
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{
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "book",
"name": "Linda Thomas",
"flight": [
1029
]
}
|
{
"return_month": "Aug",
"return_day": "11",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Aug",
"name": "Linda Thomas",
"return_airport": "LAS"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Myself Linda Thomas. I want to visit a trip.I just want to book a ticket.",
"agent: Sure. Help me with the full details of journey.",
"customer: My airport codes are from PA-PHL to NV-LAS.",
"agent: May I know the dates?",
"customer: My dates are from 08/09 to 08/11.",
"agent: Sorry, there is no flight found.",
"customer: Ok, thank you for your help.",
"agent: There is a flight with connection 1 and airline is UA. Can I book it?",
"customer: Ok.",
"agent: Your ticket is booked with number 1029. Thank you.",
"customer: Thank you for your help."
] |
{
"status": "book",
"name": "Linda Thomas",
"flight": [
1029
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Dennis Phillips",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "18",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Dec",
"name": "Dennis Phillips",
"return_airport": "LGA"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how can I support you?",
"customer: Can you please book a ticket from ATL to LGA? As I'm planning to visit Statue of Liberty.",
"agent: Sure, we are here to assist you. May I know your itinerary dates?",
"customer: Sure, my planned departure and return travel dates are 16th and 18th of December.",
"agent: Would you like to travel in business class or economy class?",
"customer: I prefer business class to travel.",
"agent: May I know your connection limit?",
"customer: My maximum connection has to be 1.",
"agent: Sorry to notify to you that, there are no flights available with your needs.",
"customer: That's ok, thank you for giving the information.",
"agent: For documentation, may I know your name please?",
"customer: Yes, my name is Dennis Phillips."
] |
{
"status": "no_flight",
"name": "Dennis Phillips",
"flight": []
}
|
[
{
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{
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{
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{
"button_name": "",
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{
"button_name": "",
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{
"button_name": "",
"field_name": "class",
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{
"button_name": "",
"field_name": "flight_search_submit",
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{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
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{
"button_name": "",
"field_name": "customer-name",
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "book",
"name": "Ruth Campbell",
"flight": [
1003
]
}
|
{
"return_month": "Sept",
"return_day": "8",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Sept",
"name": "Ruth Campbell",
"return_airport": "DEN"
}
|
[
1514891586,
1514891604,
1514891612,
1514891646,
1514891683,
1514891746,
1514891752,
1514891795,
1514891810,
1514891893,
1514891906,
1514891945,
1514891965,
1514891980
] |
[
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: Is this Travel leaders agency?",
"agent: Yes.",
"customer: I am Ruth Campbell, I am planning to travel from Houston to Denver to meet my friends after a long time.",
"agent: Sure, I will help you to travel. May I know your airport codes?",
"customer: I am departing from HOU and my destination airport is DEN.",
"agent: Ok, can you please provide me your travelling dates?",
"customer: My departure from Houston is on 09/06 and return from Denver on 09/08.",
"agent: I am happy to say you this, I found a flight for you with 1 connection. Shall I proceed for booking?",
"customer: Yes, please proceed for booking.",
"agent: Your ticket is reserved with flight number 1003 and airline is Southwest.",
"customer: Thanks for your assistance.",
"agent: Thank you for choosing us. Welcome."
] |
{
"status": "book",
"name": "Ruth Campbell",
"flight": [
1003,
1026
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Christine Adams",
"flight": []
}
|
{
"return_month": "Aug",
"return_day": "10",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Aug",
"name": "Christine Adams",
"return_airport": "DCA"
}
|
[
1513221613,
1513221637,
1513221731,
1513221839,
1513221844,
1513221866,
1513221869,
1513221945,
1513221974,
1513222021,
1513222057,
1513222063
] |
[
"customer: Hello,.",
"agent: Hello, how can I assist you today?",
"customer: I want to attend a press conference in the capital city of United States, DC- DCA>.",
"agent: Sure, Can you please provide your source and travelling dates?",
"customer: My depart date is 08/08 and return date is 08/10 and I want to fly from Minneapolis, MN- MSP.",
"agent: Ok, please wait for a while.",
"customer: Ok.",
"agent: Thank you for waiting, No flights were found with your given details.",
"customer: Its ok, Thank you for the information.",
"agent: May I know your name?",
"customer: I am Christine Adams.",
"agent: Ok, Thank you for choosing us."
] |
{
"status": "no_flight",
"name": "Christine Adams",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "William Jones",
"flight": [
1014
]
}
|
{
"return_month": "Apr",
"return_day": "21",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Apr",
"name": "William Jones",
"return_airport": "DCA"
}
|
[
1521011129,
1521011134,
1521011174,
1521011197,
1521011233,
1521011236,
1521011268,
1521011272,
1521011291,
1521011328,
1521011337,
1521011353,
1521011354,
1521011361
] |
[
"customer: Hello. I am William Jones.",
"agent: Hello, how may I help you today?",
"customer: Could you please help em to book a flight from DEN - DCA to meet my cousin?",
"agent: Sure, we are perky to help you. On which dates would you like me to book a flight ticket for you?",
"customer: My travel dates are 04/19 and 04/21.",
"agent: Do you need a lay by in between your journey?",
"customer: Yes, I need a halt in between the journey.",
"agent: Thank you for providing your details.",
"customer: Ok.",
"agent: We found a flight in UA airline has fare 100 matches given specifications. Shall I proceed for booking?",
"customer: Ok, please proceed.",
"agent: Your booking has been confirmed with flight number 1014.",
"customer: Thank you.",
"agent: Thank you for availing us."
] |
{
"status": "book",
"name": "William Jones",
"flight": [
1014
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Ashley Thomas",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "31",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "29",
"goal": "cancel",
"departure_month": "Jan",
"name": "Ashley Thomas",
"return_airport": "SEA"
}
|
[
1521681369,
1521681375,
1521681392,
1521681444,
1521681450,
1521681497,
1521681502,
1521681509
] |
[
"customer: Hello. Ashley Thomas here.",
"agent: Hello, what can I do for you now?",
"customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it?",
"agent: Sure, I will help you. Wait a minute, I will check and let you know the details.",
"customer: Ok.",
"agent: Thanks for being patience. Sorry to say, no reservation was found on your name.",
"customer: Not an issue, thank you.",
"agent: Thank you for your time with us."
] |
{
"status": "no_reservation",
"name": "Ashley Thomas",
"flight": []
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Daniel Moore",
"flight": []
}
|
{
"return_month": "June",
"return_day": "16",
"max_price": 1000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "June",
"name": "Daniel Moore",
"return_airport": "CLT"
}
|
[
1519346135,
1519346139,
1519346174,
1519346200,
1519346211,
1519346214,
1519346242,
1519346262,
1519346293,
1519346319,
1519346361,
1519346372,
1519346383,
1519346409,
1519346442,
1519346446
] |
[
"customer: Hi. I am Daniel Moore.",
"agent: Hello, how can I help you?",
"customer: I want to attend a political meeting at Charlotte. Can you help me in my reservation?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Please provide me your travelling dates?",
"customer: I Will start my journey on 06/14. I will return back on 06/16.",
"agent: Kindly mention me your airport codes?",
"customer: My source airport code is New York, NY - JFK. My destination airport code is Charlotte, NC - CLT.",
"agent: Do you have any specifications?",
"customer: I need a layover in my journey. I can pay up to 1000.",
"agent: Please wait a minute.",
"customer: Sure.",
"agent: Thanks for waiting, sorry to inform you that there are no flights with your specifications.",
"customer: Not an issue. Thank you for your kind information.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Daniel Moore",
"flight": [
1021
]
}
|
[] |
false
|
{
"status": "book",
"name": "Rachel Wilson",
"flight": [
1006
]
}
|
{
"return_month": "Feb",
"return_day": "20",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Feb",
"name": "Rachel Wilson",
"return_airport": "DEN"
}
|
[
1513817871,
1513817881,
1513817946,
1513818008,
1513818057,
1513818102,
1513818120,
1513818212,
1513818245,
1513818266,
1513818268
] |
[
"customer: Hello, I am Rachel Wilson.",
"agent: Hello, how can I aid you today?",
"customer: Can you help me with a connection flight to Denver, CO-DEN from PA-PHL?",
"agent: Sure, could you provide me your travel dates?",
"customer: I will start my journey from 02/18 and will be returning on 02/20.",
"agent: Ok, please wait a moment I will check and get back to you.",
"customer: Sure.",
"agent: We found a flight with your requirement, price is 100 with a connection in between the journey. Your ticket is confirmed with Delta airline and flight number is 1006.",
"customer: Thanks for the information.",
"agent: Thanks for reaching us, have a good day.",
"customer: Thank you."
] |
{
"status": "book",
"name": "Rachel Wilson",
"flight": [
1006
]
}
|
[] |
true
|
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