action
dict | intent
dict | timestamps
listlengths 3
35
| dialogue
listlengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "no_reservation",
"name": "Virginia Parker",
"flight": []
}
|
{
"return_month": "Apr",
"return_day": "15",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "Apr",
"name": "Virginia Parker",
"return_airport": "SFO"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I need to cancel my ticket due to my health issue, can you help me?",
"agent: Sure, I am glad to help you with that.",
"customer: Thank you.",
"agent: Can I know your name to check your previous reservation?",
"customer: I am Virginia Parker.",
"agent: Please be on hold.",
"customer: Sure.",
"agent: Sorry, I didn't find any reservation on your name in our database to cancel your reservation.",
"customer: That's ok. Thank you for checking.",
"agent: Thank you for approaching us, hope you have a great day."
] |
{
"status": "no_reservation",
"name": "Virginia Parker",
"flight": []
}
|
[
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528897346421
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
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},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Virginia Parker",
"timestmamp": 1528897445222
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Virginia Parker",
"timestmamp": 1528897460607
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528897503892
}
] |
true
|
{
"status": "no_reservation",
"name": "Paul Walker",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "31",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "29",
"goal": "cancel",
"departure_month": "Dec",
"name": "Paul Walker",
"return_airport": "IAH"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello, how can I help you now?",
"customer: I am Paul Walker.",
"agent: Ok,.",
"customer: Owing to an emergency, I need to cancel my recent reservation. Can you help me out?",
"agent: Sure, please wait for a while.",
"customer: Sure.",
"agent: Sorry, there is no reservation found on your name.",
"customer: That's ok.",
"agent: Thank you for approaching us, have a nice day.",
"customer: Anyways, thank you for your help."
] |
{
"status": "no_reservation",
"name": "Paul Walker",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Dennis Evans",
"flight": [
1029
]
}
|
{
"return_month": "Aug",
"return_day": "26",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Aug",
"name": "Dennis Evans",
"return_airport": "CLT"
}
|
[
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1528452180,
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] |
[
"customer: Hello.",
"agent: Hello, how could I serve you today?",
"customer: Can you aid me in booking a flight ticket from BOS to CLT?",
"agent: Sure, I will help you in booking.",
"customer: Thank you.",
"agent: Help me with your travelling dates?",
"customer: I am planning to start on Aug 24th and return back on Aug 26th.",
"agent: Is there any other requirements, please let me know?",
"customer: Make sure that connection limit is 1.",
"agent: May I know your name please for further process?",
"customer: I am Dennis Evans.",
"agent: We found a direct flight with an airline Southwest of flight 1029 in an economy class. Would you like me to proceed?",
"customer: Yes, you can go ahead.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for the support."
] |
{
"status": "book",
"name": "Dennis Evans",
"flight": [
1029
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528452029479
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "BOS",
"timestmamp": 1528452033070
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1528452035270
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "",
"timestmamp": 1528452039358
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/24",
"timestmamp": 1528452059936
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528452061632
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/26",
"timestmamp": 1528452064113
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528452189742
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1029",
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},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Dennis Evans",
"timestmamp": 1528452224823
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528452226279
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528452226477
}
] |
true
|
{
"status": "book",
"name": "William Turner",
"flight": [
1006
]
}
|
{
"return_month": "Sept",
"return_day": "8",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Sept",
"name": "William Turner",
"return_airport": "DFW"
}
|
[
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1518682673,
1518682701,
1518682702,
1518682715,
1518682718,
1518682723
] |
[
"customer: Hi. I am William Turner.",
"agent: Hello, how can I help you?",
"customer: Can you help me in booking a flight ticket to Dallas,DFW to attend a business meeting?",
"agent: Sure, please share me your travelling dates?",
"customer: My journey dates are from 09/06 to 09/08.",
"agent: Can I know your origin code?",
"customer: It is Detroit, DTW.",
"agent: Thanks for your details.",
"customer: Ok.",
"agent: We found 1006 JetBlue airline with single connection and price of 200. Shall I proceed with booking?",
"customer: You can proceed with booking.",
"agent: Your ticket has been booked.",
"customer: Thank you for helping me.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "William Turner",
"flight": [
1006
]
}
|
[] |
true
|
{
"status": "book",
"name": "Samuel Parker",
"flight": [
1005
]
}
|
{
"return_month": "Apr",
"return_day": "20",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Apr",
"name": "Samuel Parker",
"return_airport": "ATL"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello, how may I support you?",
"customer: I would like to visit Atlanta to meet my brother, can you please help me to book a flight ticket from DEN to ATL?",
"agent: Sure, when are you planning to make your trip?",
"customer: Sure, my travelling dates are Apr 18 and Apr 20.",
"agent: Please let me know your class preference.",
"customer: I am comfortable to travel in any class.",
"agent: Do you need a normal cost airline or low cost airline?",
"customer: I need a normal-cost airline.",
"agent: How many connections do you need?",
"customer: I need a connecting flight.",
"agent: On what name you want me to book the ticket?",
"customer: My name is Samuel Parker.",
"agent: Hawaiian Airline is providing a flight 1005 on your way and the airfare is 1300. Is that fine?",
"customer: Ok, please book.",
"agent: Your booking has been confirmed.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] |
{
"status": "no_flight",
"name": "Samuel Parker",
"flight": []
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526486306352
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1526486310601
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1526486313304
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/18",
"timestmamp": 1526486335793
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/20",
"timestmamp": 1526486338874
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526486437783
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526486439650
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
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},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
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},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Samuel Parker",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526486642893
}
] |
false
|
{
"status": "no_flight",
"name": "Rachel Lewis",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "3",
"max_price": 500,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Sept",
"name": "Rachel Lewis",
"return_airport": "EWR"
}
|
[
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1527516685,
1527516712,
1527516735,
1527516740
] |
[
"customer: Hello.",
"agent: Hello. How could I serve you the best today?",
"customer: Can you please reserve me a flight ticket from PHL to EWR to go for holiday trip?",
"agent: Sure, to reserve a ticket may I know when you are willing to travel?",
"customer: I am planning to depart on Sept 01 and return on Sept 03.",
"agent: Do you need any other requirements?",
"customer: I need a business class ticket.",
"agent: Can you please share me your good name?",
"customer: I am Rachel Lewis.",
"agent: Please give me a moment, let me check and revert to you.",
"customer: Ok, please check for single connecting flight.",
"agent: We did not find any flight on your provided information in our data.",
"customer: Ok, no problem. Thank you for the information.",
"agent: Thank you for availing us."
] |
{
"status": "no_flight",
"name": "Rachel Lewis",
"flight": []
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527516593791
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
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{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
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{
"button_name": "",
"field_name": "departure_day",
"field_value": "",
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},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/01",
"timestmamp": 1527516607665
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527516609929
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/03",
"timestmamp": 1527516612464
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
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},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
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},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
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},
{
"button_name": "",
"field_name": "flight_search_submit",
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},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
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},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Rachel Lewis",
"timestmamp": 1527516678262
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527516839382
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527516839565
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527516839749
}
] |
true
|
{
"status": "book",
"name": "janet collins",
"flight": [
1011
]
}
|
{
"return_month": "Feb",
"return_day": "15",
"max_price": 1000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "Feb",
"name": "Janet Collins",
"return_airport": "EWR"
}
|
[
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1515402970,
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] |
[
"customer: Hi, I am Janet Collins.",
"agent: Hello. How can I aid you?",
"customer: I need to book a flight with price under 1000, can you help me in booking flight ticket?",
"agent: Sure, Provide me your travelling dates.",
"customer: Yes, I would like to travel on 02/13 and return on 02/15.",
"agent: Can I know your airport codes.",
"customer: I want to travel from DFW to EWR.",
"agent: Do you have connection limit?",
"customer: Yes, I need a connection in between.",
"agent: We found a UA airline, flight number:1011 and the price is 100.",
"customer: Ok, please proceed.",
"agent: Your flight ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you for consulting us."
] |
{
"status": "book",
"name": "Janet Collins",
"flight": [
1011
]
}
|
[] |
true
|
{
"status": "book",
"name": "Emily Gonzalez",
"flight": [
1019
]
}
|
{
"return_month": "Sept",
"return_day": "9",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Sept",
"name": "Emily Gonzalez",
"return_airport": "OAK"
}
|
[
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1522301552,
1522301581,
1522301586,
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] |
[
"customer: Hi, I am Emily Gonzalez.",
"agent: Hello, How can I serve you?",
"customer: I have a meeting at Oakland on 09/07, can you please help me to book an economy class ticket within the fare limit 5000?",
"agent: Sure, do you need any stop over in between your journey?",
"customer: I need a stopover in between your journey.",
"agent: When you are willing to return from Oakland?",
"customer: I will return within two days that is on 09/09.",
"agent: Let me know your source and destination airport codes?",
"customer: LAS and OAK are my airport codes.",
"agent: Please wait for a while, I will let you know the flight details.",
"customer: Sure.",
"agent: Thanks for being patience, we found a direct flight from Spirit airline of fare 100. Shall I proceed to book?",
"customer: Ok, please proceed with the booking.",
"agent: Your ticket has been booked with 1019 flight number.",
"customer: Thank you for your support in booking.",
"agent: Thanks for opting us."
] |
{
"status": "book",
"name": "Emily Gonzalez",
"flight": [
1019
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Donald Walker",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "29",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "27",
"goal": "cancel",
"departure_month": "Mar",
"name": "Donald Walker",
"return_airport": "IAH"
}
|
[
1513615526,
1513615545,
1513615615,
1513615705,
1513615792,
1513615797,
1513615809
] |
[
"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: I am Donald Walker. I want to cancel my reservation due to some emergency. Can you help me.",
"agent: Ok, please wait a moment. No reservation found on your name Donald Walker.",
"customer: That's ok.",
"agent: Thank you for contacting us.",
"customer: Thank you for your help."
] |
{
"status": "no_reservation",
"name": "Donald Walker",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Carolyn Edwards",
"flight": []
}
|
{
"return_month": "May",
"return_day": "16",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "May",
"name": "Carolyn Edwards",
"return_airport": "PHL"
}
|
[
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1528117579,
1528117613,
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1528117685,
1528117717,
1528117729
] |
[
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?",
"agent: May I know your name please?",
"customer: Thank you for accepting my request.",
"agent: Sorry to say, there is no reservation on your name in our database.",
"customer: Please recheck the reservation under the name of Carolyn Edwards.",
"agent: Sure, please wait a while.",
"customer: Ok, I will wait for your response.",
"agent: I have rechecked and found that, there is no reservation on your name.",
"customer: Not an issue with this one, anyway thank you for the information.",
"agent: Thank you for opting us."
] |
{
"status": "no_reservation",
"name": "Carolyn Edwards",
"flight": []
}
|
[
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528117555540
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
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},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carolyn Edwards",
"timestmamp": 1528117689140
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528117746756
}
] |
true
|
{
"status": "book",
"name": "Andrew Wright",
"flight": [
1003
]
}
|
{
"return_month": "Apr",
"return_day": "16",
"max_price": 200,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Apr",
"name": "Andrew Wright",
"return_airport": "IAH"
}
|
[
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1526640030,
1526640041,
1526640048,
1526640049,
1526640062,
1526640064
] |
[
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: I need to book a flight ticket from LAX to IAH to enjoy Innovation festivals. Can you help me in booking a connected flight?",
"agent: Sure, please share your journey dates?",
"customer: Sure, my journey dates are Apr 14 and Apr 16.",
"agent: Do you have any specifications?",
"customer: I need a economy class.",
"agent: We found a flight in Spirit airlines, flight number is 1003 with single connection and price is 100 economy class. Shall I proceed?",
"customer: Go ahead.",
"agent: May I know your good name?",
"customer: Sure, Andrew Wright here.",
"agent: Your ticket has been booed.",
"customer: Thank you for your kind service.",
"agent: Thank you for choosing us."
] |
{
"status": "book",
"name": "Andrew Wright",
"flight": [
1003,
1024
]
}
|
[
{
"button_name": "top-book-flight",
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},
{
"button_name": "",
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{
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},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/14",
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},
{
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"field_name": "flight_search_submit",
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{
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{
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{
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{
"button_name": "",
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},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
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}
] |
true
|
{
"status": "no_reservation",
"name": "Nancy Parker",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "6",
"max_price": 500,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Mar",
"name": "Nancy Parker",
"return_airport": "OAK"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello, how can I assist you for the day?",
"customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?",
"agent: May, I know your good name?",
"customer: I am Nancy Parker.",
"agent: Sorry, we found no reservation on your given name.",
"customer: Ok, no problem. Thanks for the information.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Nancy Parker",
"flight": [
1008
]
}
|
[
{
"button_name": "",
"field_name": "customer-name",
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{
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{
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{
"button_name": "agent-end-conversation",
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"field_value": "",
"timestmamp": 1531909212195
}
] |
false
|
{
"status": "no_flight",
"name": "Ryan Roberts",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "3",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Oct",
"name": "Ryan Roberts",
"return_airport": "BOS"
}
|
[
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1513064592,
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1513064718,
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] |
[
"customer: Hello, I am Ryan Roberts.",
"agent: Hello, How can I assist you?",
"customer: Owing to an emergency, I need to travel to Boston, MA-BOS, can you please help me in reservation?",
"agent: Sure, May I know the source and travelling dates?",
"customer: Yes, my origin airport is Austin, TX-AUS on 10/01 to 10/03.",
"agent: Ok, wait a moment, I will check the availability and let you know.",
"customer: Ok.",
"agent: Thank you for waiting. We did not find any flights with your requirements.",
"customer: Ok, thank you for your response.",
"agent: Thank you for approaching us. Have a great day."
] |
{
"status": "no_flight",
"name": "Ryan Roberts",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Jessica White",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "10",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "8",
"goal": "cancel",
"departure_month": "Jan",
"name": "Jessica White",
"return_airport": "IAD"
}
|
[
1520578056,
1520578066,
1520578082,
1520578099,
1520578100,
1520578130,
1520578131,
1520578152
] |
[
"customer: Hello.",
"agent: Hello. How may I render you today?",
"customer: Can you help me cancel my reservation which was made on the name of Jessica White?",
"agent: Sure, I'll help you in cancellation. Please wait a moment I will check the reservation status.",
"customer: Sure.",
"agent: Thank you for waiting, I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.",
"customer: It's ok, thank you for the information.",
"agent: Thank you for opting us. We hope to serve you again."
] |
{
"status": "no_reservation",
"name": "Jessica White",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Helen Hall",
"flight": []
}
|
{
"return_month": "May",
"return_day": "21",
"max_price": 1000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "19",
"goal": "cancel",
"departure_month": "May",
"name": "Helen Hall",
"return_airport": "IAD"
}
|
[
1518796946,
1518796952,
1518797008,
1518797026,
1518797034,
1518797056,
1518797074,
1518797079
] |
[
"customer: Hi.",
"agent: Hello, how may I aid you?",
"customer: Actually, I want to cancel my reservation which is done recently due to heavy floods, can you please help me in this?",
"agent: Sure, I am here to help you out. Please provide me your name to check the reservation details.",
"customer: Sure, my name is Helen Hall.",
"agent: Sorry Hall, there is no reservation on your name in our data base.",
"customer: That's ok, anyways thank you for your appreciable service.",
"agent: Thank you for reaching us."
] |
{
"status": "no_reservation",
"name": "Helen Hall",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Pamela King",
"flight": [
1020
]
}
|
{
"return_month": "May",
"return_day": "27",
"max_price": 1000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "May",
"name": "Pamela King",
"return_airport": "OAK"
}
|
[
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1527599819,
1527599832,
1527599869,
1527599878,
1527599882,
1527599892,
1527599896
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[
"customer: Hi.",
"agent: Hello, how can I support you today?",
"customer: I want to reserve my ticket from DFW to OAK, can you please help me in booking?",
"agent: Surely, I will help you out. Let me know your preferable dates.",
"customer: Sure, my planned dates of journey are from May, 25 to May, 27.",
"agent: Ok, please specify your name.",
"customer: Sure, my name is Pamela King.",
"agent: How many connections you prefer in your journey?",
"customer: I want a single connecting flight.",
"agent: In which class, you want to travel?",
"customer: Yes, I want a economy class.",
"agent: Do you have any other concerns?",
"customer: No.",
"agent: Ok, please standby.",
"customer: Sure, I will wait.",
"agent: Thank you for waiting, we found a connecting flight with a cost of 300 in 1020 Hawaiian Airlines. Shall I proceed?",
"customer: Ok, you can book it.",
"agent: Ok, your ticket has been confirmed.",
"customer: Thank you for your service in booking my ticket.",
"agent: Thank you for choosing us."
] |
{
"status": "book",
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"flight": [
1020
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}
|
[
{
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{
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{
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{
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{
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{
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{
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{
"button_name": "",
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{
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "book",
"name": "Mary Walker",
"flight": [
1005
]
}
|
{
"return_month": "Oct",
"return_day": "31",
"max_price": 200,
"departure_airport": "DEN",
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"departure_day": "29",
"goal": "book",
"departure_month": "Oct",
"name": "Mary Walker",
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}
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[
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[
"customer: Hi. I am Mary Walker.",
"agent: Hello, how can I provide assistance to you?",
"customer: Can you please reserve me a flight ticket which is having it's depart time in the morning?",
"agent: Sure, on what dates are you planning to travel?",
"customer: My travelling dates are 10/29 and 10/31.",
"agent: Kindly share your airport codes.",
"customer: My airport codes are DEN and MSP.",
"agent: Is there any class preference?",
"customer: No, I am ok with any class.",
"agent: How many connections do you need?",
"customer: I need a connecting flight.",
"agent: Ok, please wait.",
"customer: Ok.",
"agent: There is a JetBlue airline with flight number 1005 going on your route in the morning and the fare is 200. Is that fine?",
"customer: That's perfect, please go with booking.",
"agent: Your booking has been confirmed.",
"customer: Thank you.",
"agent: Thank you for opting us."
] |
{
"status": "book",
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1005
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}
|
[
{
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{
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{
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{
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{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
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] |
true
|
{
"status": "no_reservation",
"name": "Lisa Allen",
"flight": []
}
|
{
"return_month": "Feb",
"return_day": "7",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 0,
"departure_day": "5",
"goal": "cancel",
"departure_month": "Feb",
"name": "Lisa Allen",
"return_airport": "JFK"
}
|
[
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[
"customer: Hi.",
"agent: Hello, how may I assist you today?",
"customer: Can you please cancel my recent reservation? As my planned trip has been cancelled.",
"agent: Sure, may I know your good name?",
"customer: Sure, my name is Lisa Allen.",
"agent: Ok, please wait for a minute.",
"customer: Sure, I'll wait for your response.",
"agent: Thank you for waiting, there is no active reservation found on your name in the database.",
"customer: Oh! That's ok, thank you for giving the information anyways.",
"agent: Thank you for choosing us."
] |
{
"status": "no_reservation",
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"flight": []
}
|
[
{
"button_name": "top-cancel-reservation",
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{
"button_name": "",
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{
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"field_name": "customer-name",
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{
"button_name": "agent-end-conversation",
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"field_value": "",
"timestmamp": 1531152794631
}
] |
true
|
{
"status": "book",
"name": "Kimberly Turner",
"flight": [
1007
]
}
|
{
"return_month": "Sept",
"return_day": "10",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Sept",
"name": "Kimberly Turner",
"return_airport": "JFK"
}
|
[
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[
"customer: Hello, Kimberly Turner here.",
"agent: Hello, how may I help you?",
"customer: Can you search for a flight ticket from MSP to JFK?",
"agent: Sure, I am here to help you. Can you please help me with your planned dates to fly?",
"customer: My travel dates are 09/08 and 09/10.",
"agent: Thank you for your details. I have found a flight-1007 of Spirit airlines, where price is 100 with 1 connection limit. Shall I proceed?",
"customer: Please book my ticket.",
"agent: Ok, your booking is done.",
"customer: Thank you for helping me.",
"agent: You are welcome."
] |
{
"status": "book",
"name": "Kimberly Turner",
"flight": [
1007
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Stephanie Thompson",
"flight": []
}
|
{
"return_month": "Nov",
"return_day": "27",
"max_price": 200,
"departure_airport": "LAS",
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"departure_day": "25",
"goal": "cancel",
"departure_month": "Nov",
"name": "Stephanie Thompson",
"return_airport": "EWR"
}
|
[
1514274118,
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[
"customer: Hello.",
"agent: Hello, How may I help you?",
"customer: I am Stephanie Thompson want to cancel my recent reservation due to heavy rainfall. Can you please help me out?",
"agent: Sure, we are here to help you. I have gone through the reservation list in my database, but your name is not found with reservation.",
"customer: No problem, thank you.",
"agent: Thanks for reaching us, Have a Nice day."
] |
{
"status": "no_reservation",
"name": "Stephanie Thompson",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Kevin Hernandez",
"flight": [
1022
]
}
|
{
"return_month": "Apr",
"return_day": "6",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Apr",
"name": "Kevin Hernandez",
"return_airport": "AUS"
}
|
[
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[
"customer: Hello.",
"agent: Hello. How may I help you today?",
"customer: I would like to visit Austin, please help me in booking a ticket from PHL to AUS.",
"agent: Sure, I will help you with that. Could you provide me your travelling dates?",
"customer: My travelling dates are 04/04 and 04/06.",
"agent: Ok, wait for a minute.",
"customer: Sure.",
"agent: Yes, may I know your name?",
"customer: My name is Kevin Hernandez.",
"agent: Yes Kevin, I have found a flight with the flight with AA airlines. Can I proceed?",
"customer: Ok, please confirm with my booking.",
"agent: Yes, your booking is done with the flight number 1022.",
"customer: Thank you for your help.",
"agent: Thank you for approaching us, have a safe journey."
] |
{
"status": "book",
"name": "Kevin Hernandez",
"flight": [
1022,
1023
]
}
|
[] |
true
|
{
"status": "book",
"name": "Gary Mitchell",
"flight": [
1019
]
}
|
{
"return_month": "Sept",
"return_day": "7",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Sept",
"name": "Gary Mitchell",
"return_airport": "LAX"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello, how may I assist you?",
"customer: I am Gary Mitchell, can you help me to search a flight from CLT?",
"agent: Sure, could you please provide your dates of travel?",
"customer: My preferable dates are 09/05 and 09/07.",
"agent: Ok, please mention your destination code.",
"customer: I am planned to attend my friend's marriage at LAX.",
"agent: Ok, please wait a moment I will check for best service on your routes.",
"customer: Sure, take your time.",
"agent: Thank you for waiting, I found a flight 1019 in UA airline matching your dates with price 100. Shall I proceed with your booking?",
"customer: Yes, please go ahead and book the ticket.",
"agent: Ok, your booking is confirmed.",
"customer: Thank you.",
"agent: You are welcome. Have a nice day."
] |
{
"status": "book",
"name": "Gary Mitchell",
"flight": [
1019
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Daniel Carter",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "23",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "21",
"goal": "change",
"departure_month": "Mar",
"name": "Daniel Carter",
"return_airport": "LAS"
}
|
[
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1513616447
] |
[
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: My name is Daniel Carter. Due to a sudden meeting, my trip is postponed. Could you help me in changing the reservation?",
"agent: Yes, please give me a minute so that I can check with your previous reservation details. Sorry, there is no reservation found on your name.",
"customer: That's ok. Thank you for your time.",
"agent: Thank you, have a good day."
] |
{
"status": "no_reservation",
"name": "Daniel Carter",
"flight": []
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Donald Jones",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "3",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Jan",
"name": "Donald Jones",
"return_airport": "ORD"
}
|
[
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1519351603,
1519351626,
1519351656,
1519351667,
1519351696,
1519351712,
1519351716
] |
[
"customer: Hello.",
"agent: Hello. How can I aid you?",
"customer: I would like to celebrate this new year with my friends at Chicago, so please book me a flight ticket on the name Donald Jones.",
"agent: Ok, help me with your travel dates?",
"customer: Yes, I have planned to go on 01/01 and return back on 01/03.",
"agent: May I know your travel points?",
"customer: Sure, it's from MCO to ORD.",
"agent: Ok, please wait.",
"customer: Ok.",
"agent: Sorry, no flights are available on your travel dates.",
"customer: No issue, thank you for your information.",
"agent: Thank you for availing us."
] |
{
"status": "no_flight",
"name": "Donald Jones",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Virginia Collins",
"flight": [
1025
]
}
|
{
"return_month": "Sept",
"return_day": "5",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Sept",
"name": "Virginia Collins",
"return_airport": "EWR"
}
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[
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: Can you help me in booking a flight ticket from LAX to EWR?",
"agent: Sure, I am here to help you with your concern. May I know your trip dates?",
"customer: I want to travel on 09/03, and return on 09/05.",
"agent: Do you have any connection limit preference?",
"customer: I need a break in my journey.",
"agent: Do you have any class preference?",
"customer: No.",
"agent: Do you have any airline preference?",
"customer: No.",
"agent: Do you have any specific time concern?",
"customer: No.",
"agent: Could you help me with your name please?",
"customer: I am Virginia Collins.",
"agent: There is a connecting flight with Frontier Airlines and the airfare is about 100. Shall I proceed with flight 1025?",
"customer: Proceed with the booking.",
"agent: For a economy class your ticket is booked.",
"customer: Thanks for the help.",
"agent: Thank you for reaching us."
] |
{
"status": "book",
"name": "Virginia Collins",
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1025
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}
|
[
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{
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{
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{
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{
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] |
true
|
{
"status": "book",
"name": "William Jackson",
"flight": [
1004
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}
|
{
"return_month": "Oct",
"return_day": "11",
"max_price": 200,
"departure_airport": "LGA",
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"departure_day": "9",
"goal": "book",
"departure_month": "Oct",
"name": "William Jackson",
"return_airport": "IAH"
}
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[
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I would like to travel from LGA to IAH as a business trip.",
"agent: Sure, I am here to help you in booking. Can you please share your travel dates?",
"customer: My journey dates are 10/09 and 10/11.",
"agent: Ok, please share your name.",
"customer: William Jackson here.",
"agent: Let me know your connection limit.",
"customer: I need break in my journey.",
"agent: Do you have any specification?",
"customer: No.",
"agent: Here, I found a flight for you with 1 stopover in economy class and it costs you 100. Can I proceed?",
"customer: Go ahead.",
"agent: Your booking is done with flight 1004 in Delta airlines.",
"customer: Thank you so much.",
"agent: Thank you for reaching us, have a safe flight."
] |
{
"status": "book",
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}
|
[
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{
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true
|
{
"status": "no_flight",
"name": "John Davis",
"flight": []
}
|
{
"return_month": "Aug",
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[
"customer: Hello, I am John Davis.",
"agent: Hello, John Davis, What kind of help do you need from us?",
"customer: I am planning to attend press conference in MN - MSP, can you help me with booking a direct flight ticket?",
"agent: Sure, I can help you in that. Can you mention, Which dates you have chosen to travel and return?",
"customer: My travelling dates are from 08/14 to 08/16.",
"agent: From which city, you have planned to board on?",
"customer: I want to board from GA - ATL.",
"agent: Ok, Please wait for a while.",
"customer: OK.",
"agent: Thanks for your time, there are no flights found on your routes of journey.",
"customer: No problem, thank you for the information.",
"agent: Thanks for visiting us, have a great day!."
] |
{
"status": "no_flight",
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"flight": []
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Nicole Adams",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "5",
"max_price": 200,
"departure_airport": "CLT",
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"departure_day": "3",
"goal": "book",
"departure_month": "Oct",
"name": "Nicole Adams",
"return_airport": "IAH"
}
|
[
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[
"customer: Hi, Nicole Adams here.",
"agent: Hello, how may I help you today?",
"customer: I would like to underground tunnel tour in Houston HOU with friends from Charlotte CLT. Can you make a reservation with fare 200?",
"agent: Sure, can I have your dates of journey please?",
"customer: Sure, I would prefer to fly on 10/03 and 10/05.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Sorry, there is no flights found on your given details.",
"customer: Ok, no worries at all.",
"agent: Thanks for choosing us.",
"customer: Thanks for your help."
] |
{
"status": "book",
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"flight": [
1014,
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}
|
[] |
false
|
{
"status": "book",
"name": "Scott Walker",
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1021
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}
|
{
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"departure_day": "19",
"goal": "book",
"departure_month": "Feb",
"name": "Scott Walker",
"return_airport": "DCA"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: I would like to meet my family after a long gap, please help me in booking a ticket from OAK to DCA.",
"agent: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight?",
"customer: My planned travel dates are on Feb 19 and Feb 21.",
"agent: May I know your name please?",
"customer: My name is Scott Walker.",
"agent: Do you have any airline preference?",
"customer: Any airline is comfortable for my journey.",
"agent: There is a flight with the connecting flight of fare 200 with JetBlue airline, are you ok with this booking?",
"customer: Ok, please proceed for booking.",
"agent: Ok, your booking is done with the flight number 1021.",
"customer: Thank you for your help.",
"agent: You are welcome, have a safe flight."
] |
{
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|
[
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{
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{
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{
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] |
true
|
{
"status": "no_reservation",
"name": "Eric Taylor",
"flight": []
}
|
{
"return_month": "Dec",
"return_day": "8",
"max_price": 500,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "6",
"goal": "cancel",
"departure_month": "Dec",
"name": "Eric Taylor",
"return_airport": "IAD"
}
|
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[
"customer: Hi.",
"agent: Hello, how may I help you today?",
"customer: Owing to an emergency, I want to cancel my reservation. Can you help me out?",
"agent: Sure, I am here to help you with this. May I know your name please?",
"customer: Sure, my name is Eric Taylor.",
"agent: Ok, please wait for a moment.",
"customer: Ok.",
"agent: Sorry Taylor, there is no reservation found as per your name to cancel it.",
"customer: That's ok, thank you.",
"agent: You are welcome."
] |
{
"status": "no_reservation",
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"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Ruth Johnson",
"flight": [
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}
|
{
"return_month": "June",
"return_day": "1",
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"departure_airport": "IAH",
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"departure_day": "30",
"goal": "book",
"departure_month": "May",
"name": "Ruth Johnson",
"return_airport": "LGA"
}
|
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[
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: I am planning to visit the Statue of liberty this weekend. Can you find any flights available?",
"agent: Can you please share some basic details for better checking?",
"customer: I am planning to travel from IAH to LGA.",
"agent: Ok, please mention your planned travelling dates.",
"customer: The journey dates are 05/30 and 06/01.",
"agent: Ok, may I know your name please?",
"customer: My name is Ruth Johnson.",
"agent: Ok. The UA airline with flight number 1022 is available. Can I book this flight ticket?",
"customer: Please proceed.",
"agent: Ok. Your flight ticket is booked, have a safe flight.",
"customer: Thank you for helping.",
"agent: Thank you."
] |
{
"status": "book",
"name": "Ruth Johnson",
"flight": [
1022
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Virginia Miller",
"flight": []
}
|
{
"return_month": "July",
"return_day": "28",
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"departure_airport": "EWR",
"max_connections": 0,
"departure_day": "26",
"goal": "book",
"departure_month": "July",
"name": "Virginia Miller",
"return_airport": "MSP"
}
|
[
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[
"customer: Hello, Virginia Miller here.",
"agent: Hello, how may I help you?",
"customer: Could you book a direct flight from New York to Minneapolis?",
"agent: Sure Virginia, may I know your journey dates please?",
"customer: My itinerary dates are 07/26 and 07/28.",
"agent: Could you please help me with your airport codes?",
"customer: My airport codes are EWR and MSP.",
"agent: Please wait for a minute.",
"customer: Sure.",
"agent: There are no flights available at this moment.",
"customer: No problem, thank you for checking.",
"agent: Thank you for choosing us, have a good day."
] |
{
"status": "no_flight",
"name": "Virginia Miller",
"flight": []
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Mary Allen",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "14",
"max_price": 200,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Jan",
"name": "Mary Allen",
"return_airport": "LGA"
}
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[
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[
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I am planning to go to Brooklyn Bridge which is one of the oldest roadway bridges in the United States. So please help me to book a flight ticket from LAX to LGA.",
"agent: Sure, can I know your travel dates?",
"customer: My travelling dates 01/12 and 01/14.",
"agent: Give me a minute, let me check the details.",
"customer: Sure.",
"agent: Can I know your name?",
"customer: My name is Mary Allen.",
"agent: Sorry Allen, there are no flights available on your requested dates.",
"customer: It's ok, thank you for checking.",
"agent: You are welcome."
] |
{
"status": "no_flight",
"name": "Mary Allen",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Michael Lee",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "3",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "1",
"goal": "change",
"departure_month": "Oct",
"name": "Michael Lee",
"return_airport": "IAD"
}
|
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[
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: I made a reservation earlier to sign a contract for new project, due to some problems it has been postponed. Can you help me in changing my existing reservation?",
"agent: Sure, may I know your good name please?",
"customer: I am Michael Lee.",
"agent: Thanks for providing your name, please wait for a moment.",
"customer: Sure.",
"agent: Thanks for waiting, no reservation found with your name to change.",
"customer: That's fine. Thank you for your kind information.",
"agent: Thanks for opting us, have a nice day."
] |
{
"status": "no_reservation",
"name": "Michael Lee",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Virginia Martin",
"flight": [
1005
]
}
|
{
"return_month": "Mar",
"return_day": "24",
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"departure_day": "22",
"goal": "book",
"departure_month": "Mar",
"name": "Virginia Martin",
"return_airport": "LAX"
}
|
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[
"customer: Hello, I am Virginia Martin.",
"agent: Hello, do you need any help from us?",
"customer: I would like to travel from EWR to meet my childhood friend. Can you please help me to book a ticket to LAX?",
"agent: Sure, could you please share your departure and arrival day?",
"customer: My journey starts on Mar 22 and return on Mar 24.",
"agent: The Southwest airline with flight number 1005 is available having fare as 100 and connection as 1, is it ok for you?",
"customer: Yes, you can proceed to booking.",
"agent: Ok, your reservation is confirmed.",
"customer: Thank you.",
"agent: You are welcome, have a great day."
] |
{
"status": "book",
"name": "Virginia Martin",
"flight": [
1005
]
}
|
[] |
true
|
{
"status": "book",
"name": "Brian Thompson",
"flight": [
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}
|
{
"return_month": "July",
"return_day": "24",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "July",
"name": "Brian Robinson",
"return_airport": "IAH"
}
|
[
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[
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I would like to book a flight ticket from IAD, can you please help me in making an airline reservation to IAH?",
"agent: Sure, on what dates are you planning to make your trip?",
"customer: I am planning to make my trip on July 22nd and return on July 24th.",
"agent: How many connections do you need?",
"customer: I need a single connection.",
"agent: Any other requirements to be met?",
"customer: No.",
"agent: Please forward your name.",
"customer: Brian Thompson.",
"agent: Ok, there is a JetBlue airline with flight number 1008 going on your way with 1 connection in between and the airfare is 300. Is that fine?",
"customer: Perfect, please proceed.",
"agent: Your booking has been confirmed.",
"customer: Thank you for booking.",
"agent: Thank you for choosing us."
] |
{
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}
|
[
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{
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{
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{
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{
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{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
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] |
false
|
{
"status": "book",
"name": "Kimberly Hill",
"flight": [
1006
]
}
|
{
"return_month": "Jan",
"return_day": "17",
"max_price": 5000,
"departure_airport": "OAK",
"max_connections": -1,
"departure_day": "15",
"goal": "book",
"departure_month": "Jan",
"name": "Kimberly Hill",
"return_airport": "SEA"
}
|
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[
"customer: Hello.",
"agent: Hello. How can I help you at this moment?",
"customer: Can you help me in booking my flight ticket from OAK to SEA?",
"agent: Sure, I will help you with that. Can you please mention your preferable travel dates?",
"customer: My trip dates will be Jan 15th to Jan 17th.",
"agent: May I know your name for further process?",
"customer: I am Kimberly Hill.",
"agent: Do you need any specific depart and arrival time for this trip?",
"customer: I am flexible with any timing.",
"agent: Do you have any another specifications?",
"customer: No, please go with the above details.",
"agent: Ok, please hold on a moment.",
"customer: Sure.",
"agent: JetBlue airline flight available with connection limit 1 and fare is 200, shall I confirm this economy class flight?",
"customer: You can proceed.",
"agent: Your flight ticket is booked successfully, flight number is 1006.",
"customer: Thank you.",
"agent: You are welcome Kimberly Hill."
] |
{
"status": "book",
"name": "Kimberly Hill",
"flight": [
1006,
1017
]
}
|
[
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{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
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}
] |
true
|
{
"status": "book",
"name": "Benjamin Anderson",
"flight": [
1008
]
}
|
{
"return_month": "Apr",
"return_day": "13",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Apr",
"name": "Benjamin Anderson",
"return_airport": "LAX"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Benjamin Anderson.",
"agent: Good evening Anderson.",
"customer: I am planning to visit Disneyland at Los Angeles, could you please help me with booking a flight ticket?",
"agent: Sure, may I know your planned journey dates please?",
"customer: I would like to take off on 04/11 and return on 04/13.",
"agent: Can you please provide me your respective airport codes?",
"customer: My source airport code is LGA and destination airport code is LAX.",
"agent: Anderson, I found a flight in Frontier airlines available with price 100. Shall I book the ticket for you?",
"customer: Please proceed with the booking if the connection is 1.",
"agent: Your ticket is confirmed and the flight number is 1008. It has 1 connection.",
"customer: I really appreciate your help, thank you for your service.",
"agent: Thank you for contacting us."
] |
{
"status": "book",
"name": "Benjamin Anderson",
"flight": [
1008
]
}
|
[] |
true
|
{
"status": "change",
"name": "Samantha Smith",
"flight": [
1025
]
}
|
{
"return_month": "Oct",
"return_day": "14",
"max_price": 200,
"departure_airport": "PHL",
"max_connections": 0,
"departure_day": "12",
"goal": "change",
"departure_month": "Oct",
"name": "Samantha Smith",
"return_airport": "HOU"
}
|
[
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[
"customer: Hello.",
"agent: Hello. What help that I can aid for you now?",
"customer: I would like to change my existing reservation, due to bad weather condition. Can you please help me?",
"agent: Sure, I can help you with free of cost with our any charge and can you please let me know your name while you have used in previous booking?",
"customer: My name is Samantha smith.",
"agent: I am happy to inform you that I have found your reservation, can I know your nearest regional airport codes?",
"customer: My airport codes are Oct 12 and Oct 14.",
"agent: Can I know your planned desired travel dates?",
"customer: My travelling dates are Oct 12 and Oct 14. My airport codes are PHL and HOU.",
"agent: Please allow me a moment.",
"customer: Sure, I will wait for your response.",
"agent: I found a flight with a fare of 200 and there is a 1 drop in your journey and the flight number is 1019 in Spirit airlines, shall I proceed with ticket booking?",
"customer: Can you please check for the direct flight?",
"agent: There is a direct flight available in Hawaiian airlines, can I proceed with booking?",
"customer: Ok, please book.",
"agent: Your flight ticket booking is done in 1025 flight number which is an business class.",
"customer: Thank you for your help.",
"agent: You are most welcome, have a great journey."
] |
{
"status": "no_flight",
"name": "Samantha Smith",
"flight": []
}
|
[
{
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{
"button_name": "",
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},
{
"button_name": "",
"field_name": "departure_day",
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{
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{
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{
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{
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{
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{
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{
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{
"button_name": "",
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{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1019",
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},
{
"button_name": "",
"field_name": "max_connection",
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{
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{
"button_name": "",
"field_name": "customer-flight-number",
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{
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{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "change",
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}
] |
false
|
{
"status": "book",
"name": "Patricia Jones",
"flight": [
1021
]
}
|
{
"return_month": "Aug",
"return_day": "9",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Aug",
"name": "Patricia Jones",
"return_airport": "LAS"
}
|
[
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] |
[
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I am Patricia Jones. I need to attend a seminar at LAS, can you please help me to book a flight ticket from HOU?",
"agent: Sure, I am happy to help you. Can you please provide me your travel dates?",
"customer: Sure, my trip dates are 08/07 and 08/09.",
"agent: Ok, please wait for a while.",
"customer: Ok, I will wait for your response.",
"agent: Flight-1021 is available with Southwest airlines and ticket costs you 300 only. Is that ok for you?",
"customer: Ok, please confirm.",
"agent: Jones, your ticket is booked successfully.",
"customer: Thank you for your help.",
"agent: You are welcome and thank you for choosing us."
] |
{
"status": "book",
"name": "Patricia Jones",
"flight": [
1021
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Samantha Jones",
"flight": []
}
|
{
"return_month": "May",
"return_day": "23",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "May",
"name": "Samantha Jones",
"return_airport": "IAD"
}
|
[
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[
"customer: Hi.",
"agent: Hello.",
"customer: I am Samantha Jones.",
"agent: How can I aid you?",
"customer: I am looking for a flight from MSP to IAD, can you help me out?",
"agent: Sure, I am glad to help you in booking the flight ticket. May I know your travel dates?",
"customer: My trip dates are from 05/21 till 05/23.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Sorry Jones, there are no flights available for your desired intents.",
"customer: Ok, no problem. Thank you for the information.",
"agent: Thank you for reaching us."
] |
{
"status": "no_flight",
"name": "Samantha Jones",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Joseph Robinson",
"flight": [
1014
]
}
|
{
"return_month": "Sept",
"return_day": "9",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 0,
"departure_day": "7",
"goal": "book",
"departure_month": "Sept",
"name": "Joseph Robinson",
"return_airport": "MSP"
}
|
[
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[
"customer: Hi, I am Joseph Robinson.",
"agent: Hello, how can I guide you today?",
"customer: Can you help me to book a flight ticket from DCA to MSP?",
"agent: May I know your travelling dates?",
"customer: My travelling dates are 09/07 and 09/09.",
"agent: Please share your budget limit?",
"customer: I can afford up to 500.",
"agent: Please wait.'.",
"customer: Sure.",
"agent: Thanks for your time, there is a Spirit airline with flight number 1014 with fare 100. Shall I proceed?",
"customer: Please proceed.",
"agent: Your flight ticket has been reserved.",
"customer: Thank you.",
"agent: Thank you."
] |
{
"status": "no_flight",
"name": "Joseph Robinson",
"flight": []
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Samuel Jones",
"flight": []
}
|
{
"return_month": "Apr",
"return_day": "21",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "19",
"goal": "change",
"departure_month": "Apr",
"name": "Samuel Jones",
"return_airport": "SFO"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello. How may I help you today?",
"customer: My business meeting got postponed, can you please help me in changing the reservation?",
"agent: Ok, I will help you with that.",
"customer: Thank you.",
"agent: Can I know your name?",
"customer: I am Samuel Jones.",
"agent: Sorry to inform you that, there is no reservation found on your name in our database.",
"customer: Ok, no problem. Thank you.",
"agent: Thank you for approaching us."
] |
{
"status": "no_reservation",
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"flight": []
}
|
[
{
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{
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{
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{
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{
"button_name": "agent-end-conversation",
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"field_value": "",
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] |
true
|
{
"status": "book",
"name": "Carol Brown",
"flight": [
1002
]
}
|
{
"return_month": "Jan",
"return_day": "12",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Jan",
"name": "Carol Brown",
"return_airport": "SEA"
}
|
[
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[
"customer: Hello, I am Carol Brown.",
"agent: Hello, how may I help you today?",
"customer: I am planning to go for an occasion in Seattle, can you please help me to book a flight ticket with in the price of 1000? Make sure that I need a flight with single connection.",
"agent: Ok, may I know your travelling dates please?",
"customer: My journey dates are from 01/10 to 01/12.",
"agent: Ok, could you help me with your airport codes?",
"customer: My origin is LGA to SEA.",
"agent: Ok, please wait I wlll get back to you.",
"customer: Ok.",
"agent: Thanks for waiting. Flight 1002 with Delta airlines matches with your requested dates. The price is 200 with single connection.",
"customer: Ok, you can proceed.",
"agent: Ok, your ticket has been processed.",
"customer: Thanks for your help.",
"agent: Thanks for choosing us."
] |
{
"status": "book",
"name": "Carol Brown",
"flight": [
1002,
1011,
1027,
1028
]
}
|
[] |
true
|
{
"status": "book",
"name": "Robert Evans",
"flight": [
1000
]
}
|
{
"return_month": "May",
"return_day": "6",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "May",
"name": "Robert Evans",
"return_airport": "OAK"
}
|
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[
"customer: Hi.",
"agent: Hello.",
"customer: I am Robert Evans.",
"agent: How can I serve you?",
"customer: I need to book a flight ticket from SFO to OAK, Can you please help me for booking?",
"agent: Sure, We are here to help you. When are you willing to travel?",
"customer: Thank you. I would like to travel on 05/04 to return on 05/06.",
"agent: Do you need a break in the middle of your way?",
"customer: I need a connecting flight.",
"agent: We found a Hawaiian airline, flight number :1000 and the price is 100.",
"customer: Ok, proceed for booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thanks for your information.",
"agent: Thank you."
] |
{
"status": "book",
"name": "Robert Evans",
"flight": [
1000,
1006,
1024,
1025
]
}
|
[] |
true
|
{
"status": "book",
"name": "Scott Gonzalez",
"flight": [
1012
]
}
|
{
"return_month": "Feb",
"return_day": "23",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Feb",
"name": "Scott Gonzalez",
"return_airport": "HOU"
}
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] |
[
"customer: Hello.",
"agent: Hello. How may I aid you today?",
"customer: On my cousin's name Scott Gonzalez, please reserve a seat.",
"agent: Sure, please let me know your planned travelling dates.",
"customer: He has an interview to attend, So he has to travel on 02/21. And have a plan to return on 02/23.",
"agent: Do you need a halt within your journey?",
"customer: Yes, I need a connecting flight.",
"agent: Can I know your exact airport attributes to proceed further?",
"customer: Denver, DEN to Houston, HOU.",
"agent: Please wait a while I will check and let you know.",
"customer: Sure.",
"agent: We found a Spirit airline matching your essential details.",
"customer: Ok.",
"agent: The flight details are flight number-1012 and the price 200 with the connecting flight.",
"customer: Ok, it's a perfect airline to travel for me, proceed to book.",
"agent: Your booking has been confirmed.",
"customer: Thank you.",
"agent: Thanks for approaching us."
] |
{
"status": "book",
"name": "Scott Gonzalez",
"flight": [
1012,
1022
]
}
|
[] |
true
|
{
"status": "book",
"name": "Daniel Smith",
"flight": [
1014
]
}
|
{
"return_month": "Apr",
"return_day": "8",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Apr",
"name": "Daniel Smith",
"return_airport": "DTW"
}
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[
"customer: Hi. Myself Daniel Smith.",
"agent: Hello, how can I assist you?",
"customer: I want a flight with fare 200, can you help me in booking a flight?",
"agent: Sure, please provide me your travelling dates?",
"customer: My travelling dates are 04/06 to 04/08 as I need visit my home in Detroit.",
"agent: OK, share me your airport codes?",
"customer: I prefer a connecting flight from LGA to DTW.",
"agent: OK, do you have any specifications?",
"customer: I have mentioned above.",
"agent: I found a 1014 AA airline with single connection and price of 100. Shall I proceed with booking?",
"customer: You can proceed.",
"agent: Your ticket has been booked.",
"customer: Thank you for helping.",
"agent: Thank you, for reaching us."
] |
{
"status": "book",
"name": "Daniel Smith",
"flight": [
1014
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Mark Phillips",
"flight": []
}
|
{
"return_month": "Oct",
"return_day": "22",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "20",
"goal": "cancel",
"departure_month": "Oct",
"name": "Mark Phillips",
"return_airport": "DEN"
}
|
[
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] |
[
"customer: Hi, myself Mark Phillips.",
"agent: Hello. How may I aid you?",
"customer: Owing for an emergency, I want to cancel my flight reservation. Can you please help me?",
"agent: Sure, I will help you with the cancel of flight reservation. I have searched online but I could not find your flight reservation to cancel it.",
"customer: Thank you. Not an issue. Anyway, thank you for checking.",
"agent: Thank you."
] |
{
"status": "no_reservation",
"name": "Mark Phillips",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Larry Baker",
"flight": [
1015
]
}
|
{
"return_month": "Jan",
"return_day": "16",
"max_price": 1000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Jan",
"name": "Larry Baker",
"return_airport": "DFW"
}
|
[
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] |
[
"customer: Hi.",
"agent: Hello, how can I guide you for today?",
"customer: I am Larry Baker here, I want to reserve my ticket from ATL to DFW, can you please help me?",
"agent: Can you please share on what dates you are willing to travel?",
"customer: Sure, my planned dates of journey are from 01/14 to 01/16.",
"agent: Please give me a minute, I will check the availability of flights on this route.",
"customer: Sure, take your time.",
"agent: There is a flight with ticket fare 100 in Delta airlines with a stopover. Is it ok for you?",
"customer: Ok, please proceed with this ticket booking.",
"agent: Your booking is confirmed with flight number 1015.",
"customer: Thank you for your help in booking my ticket.",
"agent: Thank you for contacting us, have a nice day."
] |
{
"status": "book",
"name": "Larry Baker",
"flight": [
1015
]
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Dorothy Adams",
"flight": []
}
|
{
"return_month": "Nov",
"return_day": "18",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "16",
"goal": "cancel",
"departure_month": "Nov",
"name": "Dorothy Adams",
"return_airport": "OAK"
}
|
[
1521467210,
1521467225,
1521467262,
1521467280,
1521467283,
1521467327,
1521467343,
1521467349
] |
[
"customer: Hello.",
"agent: Helllo. How may I aid you?",
"customer: I am Dorothy Adams, want to cancel my recent reservation due to an emergency. Please help me out with that.",
"agent: Sure, please wait for a moment.",
"customer: Ok, take your time.",
"agent: Sorry, there is no reservation found under your name.",
"customer: It's ok, not an issue. Any way, thank you for your help.",
"agent: Most welcome."
] |
{
"status": "no_reservation",
"name": "Dorothy Adams",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "Daniel Jones",
"flight": [
1009
]
}
|
{
"return_month": "July",
"return_day": "21",
"max_price": 1000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "July",
"name": "Daniel Jones",
"return_airport": "SFO"
}
|
[
1525970315,
1525970327,
1525970379,
1525970390,
1525970415,
1525970419,
1525970457,
1525970473,
1525970485,
1525970493,
1525970518,
1525970545,
1525970550,
1525970610,
1525970617,
1525970620,
1525970628,
1525970636
] |
[
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: I am Daniel Jones. I want to make my flight reservation from AUS to SFO. Can you please help me?",
"agent: Sure, kindly share your travel dates.",
"customer: I am planning my trip on July 19, and again I will return back on July 21.",
"agent: In which class would you prefer to travel?",
"customer: I am comfortable with any class.",
"agent: Please let me know if you need a connection in between your journey.",
"customer: I need a connecting flight.",
"agent: Do you have any other specifications?",
"customer: I would like to depart at evening.",
"agent: Ok, please wait for couple of minutes.",
"customer: Ok.",
"agent: We found a connecting flight in Spirit Airlines with flight number 1009 having an economy class departs in the evening at 20:00 PM. Shall I proceed to book?",
"customer: You can proceed with booking.",
"agent: Your booking has been confirmed.",
"customer: Thanks for the help.",
"agent: Thank you for approaching us."
] |
{
"status": "book",
"name": "Daniel Jones",
"flight": [
1009
]
}
|
[
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Daniel Jones",
"timestmamp": 1525970341033
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525970390713
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1525970393488
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SFO",
"timestmamp": 1525970395113
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/19",
"timestmamp": 1525970421817
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/21",
"timestmamp": 1525970426248
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1525970524584
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525970525531
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525970629959
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1009",
"timestmamp": 1525970632984
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525970637552
}
] |
true
|
{
"status": "book",
"name": "Samuel Scott",
"flight": [
1008
]
}
|
{
"return_month": "Aug",
"return_day": "14",
"max_price": 500,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Aug",
"name": "Samuel Scott",
"return_airport": "LGA"
}
|
[
1512563635,
1512563663,
1512563713,
1512563750,
1512563822,
1512563855,
1512563887,
1512563975,
1512564007,
1512564030,
1512564088,
1512564156,
1512564175,
1512564218,
1512564233,
1512564243
] |
[
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: Can you please book a ticket from HOU to LGA?",
"agent: Sure, can you provide your journey dates?",
"customer: My travelling dates are 08/12 and return on 08/14.",
"agent: May I know your good name please?",
"customer: I'm Samuel Scott.",
"agent: Wait a moment Scott, I am checking with the availability of your requirements.",
"customer: Sure.",
"agent: Yes, there is a flight 1008 of JetBlue airlines.",
"customer: May I know the connection limit and price of the flight please?",
"agent: Connection limit is 1 of price 100.",
"customer: Ok, please book a ticket.",
"agent: Your ticket has been booked successfully.",
"customer: Thank you.",
"agent: Thank you and have a safe journey."
] |
{
"status": "book",
"name": "Samuel Scott",
"flight": [
1008,
1012
]
}
|
[] |
true
|
{
"status": "no_flight",
"name": "Robert Carter",
"flight": []
}
|
{
"return_month": "Aug",
"return_day": "27",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Aug",
"name": "Robert Carter",
"return_airport": "PHL"
}
|
[
1517807039,
1517807050,
1517807075,
1517807126,
1517807175,
1517807180,
1517807222,
1517807225,
1517807257,
1517807260
] |
[
"customer: Hello.",
"agent: Hello. How can I serve you?",
"customer: I am Robert Carter. I need to book a flight ticket from LAS to PHL, Can you please help me for booking?",
"agent: Sure, I can help you. Can I know your travelling dates?",
"customer: I would like to travel on 08/25 to 08/27.",
"agent: Do you need any connection limit?",
"customer: I need a connecting flight.",
"agent: Unfortunately, there are no flights found according to your specifications.",
"customer: Ok, no problem. Thanks for your information.",
"agent: Thank you for consulting us."
] |
{
"status": "book",
"name": "Robert Carter",
"flight": [
1005
]
}
|
[] |
false
|
{
"status": "book",
"name": "Steven Campbell",
"flight": [
1018
]
}
|
{
"return_month": "Nov",
"return_day": "14",
"max_price": 500,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Steven Campbell",
"return_airport": "DEN"
}
|
[
1528388896,
1528388910,
1528388922,
1528388950,
1528388979,
1528388992,
1528389019,
1528389026,
1528389044,
1528389065,
1528389085,
1528389087,
1528389093,
1528389122,
1528389128,
1528389141,
1528389143,
1528389153
] |
[
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: I need to book a flight ticket from AUS to DEN, can you help me in booking a flight ticket?",
"agent: Sure, please provide your trip dates to reserve your seat.",
"customer: Sure, my travelling dates are Nov 12 and Nov 14.",
"agent: May I know your name?",
"customer: Sure, Steven Campbell here.",
"agent: Do you need any connections between your trip?",
"customer: I prefer maximum one connection.",
"agent: Which type of class you are looking for?",
"customer: I am comfortable with any class.",
"agent: Do you need any other requirements?",
"customer: No.",
"agent: We have a connecting flight operated by American Airlines with a fare of 100. Shall I book your seat in this flight-1018?",
"customer: Yes, you can.",
"agent: Your ticket has been booked successfully.",
"customer: Thank you for your assistance.",
"agent: Thank you for contacting us."
] |
{
"status": "book",
"name": "Steven Campbell",
"flight": [
1018
]
}
|
[
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528389020168
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1528389022825
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1528389032096
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/12",
"timestmamp": 1528389041617
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/14",
"timestmamp": 1528389045929
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528389089369
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Steven Campbell",
"timestmamp": 1528389171681
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528389172664
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1018",
"timestmamp": 1528389174416
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528389303521
}
] |
true
|
{
"status": "book",
"name": "Pamela Moore",
"flight": [
1001
]
}
|
{
"return_month": "Dec",
"return_day": "19",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 0,
"departure_day": "17",
"goal": "book",
"departure_month": "Dec",
"name": "Pamela Moore",
"return_airport": "HOU"
}
|
[
1523452130,
1523452133,
1523452140,
1523452146,
1523452163,
1523452195,
1523452200,
1523452232,
1523452236,
1523452264,
1523452267,
1523452297,
1523452301,
1523452309
] |
[
"customer: Hello.",
"agent: Hello.",
"customer: Pamela Moore here.",
"agent: How may I guide you today?",
"customer: Can you please help me in booking a flight ticket from ORD to HOU?",
"agent: Can you please share your preferable journey dates?",
"customer: Sure, my travel dates are from 12/17 to 12/19.",
"agent: Please wait for a minute.",
"customer: Sure, I will wait for your response.",
"agent: I found a ticket for you with price of 100, flight number is 1001 and connection is 2. Is it ok for you?",
"customer: Ok, please proceed with booking.",
"agent: I confirmed your ticket successfully.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] |
{
"status": "no_flight",
"name": "Pamela Moore",
"flight": []
}
|
[] |
false
|
{
"status": "no_reservation",
"name": "Andrew Clark",
"flight": []
}
|
{
"return_month": "Sept",
"return_day": "3",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Sept",
"name": "Andrew Clark",
"return_airport": "BOS"
}
|
[
1530286150,
1530286162,
1530286166,
1530286196,
1530286199,
1530286206,
1530286211,
1530286240,
1530286257,
1530286270
] |
[
"customer: Hi.",
"agent: Hello, do you need any help from us?",
"customer: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?",
"agent: Ok, could I have your name please?",
"customer: I am Andrew Clark.",
"agent: Ok, please allow me a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation with your name in our portal to make changes further.",
"customer: Ok, no issues. Thanks for the information.",
"agent: You are welcome."
] |
{
"status": "book",
"name": "Andrew Clark",
"flight": [
1009
]
}
|
[
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1530286182947
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Andrew Clark",
"timestmamp": 1530286248258
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1530286249363
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530286274195
}
] |
false
|
{
"status": "no_flight",
"name": "Eric Perez",
"flight": []
}
|
{
"return_month": "Mar",
"return_day": "25",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Mar",
"name": "Eric Perez",
"return_airport": "OAK"
}
|
[
1523596049,
1523596058,
1523596106,
1523596148,
1523596165,
1523596179,
1523596224,
1523596233,
1523596264,
1523596299,
1523596322,
1523596335,
1523596347,
1523596354
] |
[
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: I would like to travel from DTW to OAK as a holiday trip. Can you do the reservation?",
"agent: Sure, we are rapturous to help you. May I know your price limit please?",
"customer: Price should not cross 1000.",
"agent: Can you please forward your depart and return dates of the journey?",
"customer: My trip dates are 03/23 and 03/25.",
"agent: Thank you for sharing your details, please stand by, I will check with the airlines and revert to you.",
"customer: Sure.",
"agent: Sorry to inform you that, there were no flights found matching your journey dates.",
"customer: No problem, Thanks for the information.",
"agent: For documentation purpose may I know your name please?",
"customer: Eric Perez here.",
"agent: Thank you for choosing us."
] |
{
"status": "no_flight",
"name": "Eric Perez",
"flight": []
}
|
[] |
true
|
{
"status": "no_reservation",
"name": "Andrew Turner",
"flight": []
}
|
{
"return_month": "Jan",
"return_day": "18",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "16",
"goal": "change",
"departure_month": "Jan",
"name": "Andrew Turner",
"return_airport": "DTW"
}
|
[
1514470434,
1514470468,
1514470586,
1514470624,
1514470639,
1514470661,
1514470706,
1514470727
] |
[
"customer: Hello, Andrew Turner here.",
"agent: Hello, Andrew. How can I help you?",
"customer: Can you please help me to change my existing reservation because there is an emergency in my place?",
"agent: Sure, I will help you with that. Please wait for a while.",
"customer: Sure.",
"agent: Sorry Andrew, there is no reservation found on your name.",
"customer: That's fine, thank you for checking.",
"agent: You are welcome, have a nice day."
] |
{
"status": "no_reservation",
"name": "Andrew Turner",
"flight": []
}
|
[] |
true
|
{
"status": "book",
"name": "David Garcia",
"flight": [
1011
]
}
|
{
"return_month": "Apr",
"return_day": "4",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Apr",
"name": "David Garcia",
"return_airport": "SFO"
}
|
[
1513691774,
1513691794,
1513691814,
1513691840,
1513691846,
1513691936,
1513691941,
1513691964,
1513691977,
1513692001
] |
[
"customer: Hello. I'm David Garcia.",
"agent: Hello, how may I aid you?",
"customer: I am planning to travel from BOS to SFO to attend live concert at San Francisco, can you please help me with booking a flight ticket?",
"agent: Sure, may I know your preferable dates please?",
"customer: Sure, my departure date is on 04/02 and the return date is on 04/04.",
"agent: I find a flight with connection is 1 of cost 100 and airline UA with number 1011. Shall I proceed?",
"customer: Yes, please.",
"agent: Your ticket has been confirmed.",
"customer: Thank you. I appreciate your help.",
"agent: My pleasure. Have a nice day."
] |
{
"status": "book",
"name": "David Garcia",
"flight": [
1011,
1014
]
}
|
[] |
true
|
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